topic Re: Lack of Return Labels with Items in Q Talk

Lack of Return Labels with Items

Ahisma — Thu, 11 Aug 2022 16:21:38 GMT

Long time Q customer here.....

I've noticed many of my shipments are coming in without return labels.

Because I don't have a home printer, I had to call Customer service and have them mail me some. Not convenient. I also tried taking return labels from other shipments but the

codes don't match.

Today I called for a label and I asked why some shipments have labels and some don't.

The rep said that they are doing away with return labels. That we will have to either find one with the order status online and print it, or have it mailed to us.

My feeling is the Q is trying to discourage returns by doing this. Certainly, it couldn't cost that much for including the labels, especially for a succesful company like the Q.

This will make it a lot more inconvenient for me and the return will take longer.

Anyone else feel as I do??

Re: Lack of Return Labels with Items

Puppy Lips — Thu, 11 Aug 2022 15:57:42 GMT

I agree that I think it is poor customer service. I actually sent an email to the QVC social team a while back to ask if they are doing away with return labels and did not get a response.

They are assuming that most of their customers have access to a computer and printer. Most people do. However, some don't. And those that do know that often the printer is not working right, or you are out of ink, or whatever.

The point is that they are now putting the burden, and the COST, of return labels onto the customer.

Just like banks and credit card companies, etc. want us all to get online statements (to reduce their printing and mailing costs), this is just another example of big companies shifting the burden and cost to their customers.

Re: Lack of Return Labels with Items

new nickname 4 — Thu, 11 Aug 2022 16:11:43 GMT

If they are doing away with return labels, they should completely do away with return label fees. I have read of several people returning their items paying for shipping at the PO, only to have a $6.95 return fee deducted from their card when they didn't even use QVC's label.

Re: Lack of Return Labels with Items

spiderw — Thu, 11 Aug 2022 16:19:54 GMT

I am annoyed about the return labels being phased out as I also was informed by Customer Service. Printing labels can discourage returns and may likely be one of the reasons for it. I wasn't able to print a label to return an item as the return label didn't print, I tried three times wasting paper. I called CS and was told they would mail a label, I am still waiting and have a feeling I will be making another CS call. In my opinion this is not a thought out decision and affects the customer in a negative way.

Re: Lack of Return Labels with Items

kaydee50 — Thu, 11 Aug 2022 16:28:47 GMT

I buy very little from QVC and only if I'm 99.9% sure of either keeping it or donating it. Can't remember ever returning anything.

Re: Lack of Return Labels with Items

Kachina624 — Thu, 11 Aug 2022 16:33:58 GMT

You all apparently don't do much shopping online. I don't get invoices or return labels from any merchant anymore. The great Amazon has never sent them since I've shopped there. The most recent absence of any paperwork was with Zappos. It's the trend in the industry. Maybe a small investment in a printer would be wise. They're handy for many reasons.

Re: Lack of Return Labels with Items

TheMemphisVette — Thu, 11 Aug 2022 16:35:44 GMT

save a tree!!

join in with reducing waste.

Re: Lack of Return Labels with Items

mspatmac — Thu, 11 Aug 2022 17:02:39 GMT

@TheMemphisVette wrote:

save a tree!!

join in with reducing waste.

@TheMemphisVette

It's ironic that the last few items that I have received from Q, HSN and Amazon all had return labels which were not used. I want as little paper clutter as possible. I hate the amount of paper circulars, catalogs, junk mail in my mail box which goes directly to recycle.

I don't want paper bills of any kind because it's all available on line. Grocery store coupons are available on line as are the weekly circulars. Coupons are automatically credited when I shop. So many options to help the environment.

Re: Lack of Return Labels with Items

goldensrbest — Thu, 11 Aug 2022 17:11:53 GMT

I also do not like them not sending any return labels, and as far as ordering from amazon, they make it easier,and i have at times, had them say ,keep it,and they refund my payment.And some of us ,do not have a place for a printer!!!

Re: Lack of Return Labels with Items

Kachina624 — Thu, 11 Aug 2022 17:50:15 GMT

@mspatmac I get most of my orders from the California warehouses and I get lots of them. Its been months and months, maybe years, since I got a single invoice in one of those.

Re: Lack of Return Labels with Items

TheMemphisVette — Thu, 11 Aug 2022 17:51:58 GMT

Pulp and paper is the third largest industrial polluter to air, water, and land in the United States, and studies show that it releases well over 100 million kg of toxic pollution each year.

Re: Lack of Return Labels with Items

mspatmac — Thu, 11 Aug 2022 18:06:13 GMT

@Kachina624

I was curious and none of my items came from CA. None were clothing. My one piece of clothing is coming from PA. Maybe that's why. Who can figure out the Q, I can't. I order very little as I have more than enough clothing for fall and winter and just picked up a few gifts.

Re: Lack of Return Labels with Items

RespectLife — Thu, 11 Aug 2022 18:21:05 GMT

@Kachina624 wrote:
@mspatmac I get most of my orders from the California warehouses and I get lots of them. Its been months and months, maybe years, since I got a single invoice in one of those.

Add Wally to the list....I order very regularly from Walmart.com and have never, EVER received an invoice or return label.

I get several emails regarding the orders....that's it.

Way of it now....we better get used to it or just shop B&M.

I don't know if it is 'progress' but ya can't fight it!

Re: Lack of Return Labels with Items

Biftu — Thu, 11 Aug 2022 18:36:47 GMT

Luckily I rarely return items, but I am in favor of receiving a return label. I did need to return an item that I received without a return label and I called customer service and told them since I do not have a printer (no need for one) I would be writing all needed information on a piece on paper and enclose it in the package. She said that was fine. I say let them do the work if this is a new policy. I'm not willing to wait for them to mail me a label, returns take long enough as it is. I keep all the paperwork I receive until I get my credit card bill in order to reconcile my purchases. I know I can do it on line, but this system works best for me.

Re: Lack of Return Labels with Items

Shanus — Thu, 11 Aug 2022 18:39:14 GMT

@Ahisma wrote:
Long time Q customer here.....
I've noticed many of my shipments are coming in without return labels.
Because I don't have a home printer, I had to call Customer service and have them mail me some. Not convenient. I also tried taking return labels from other shipments but the
codes don't match.

Today I called for a label and I asked why some shipments have labels and some don't.
The rep said that they are doing away with return labels. That we will have to either find one with the order status online and print it, or have it mailed to us.

My feeling is the Q is trying to discourage returns by doing this. Certainly, it couldn't cost that much for including the labels, especially for a succesful company like the Q.
This will make it a lot more inconvenient for me and the return will take longer.
Anyone else feel as I do??

@Ahisma Oh, there are many reasons my purchases at Q have dropped off, but these return label being absent is just one of them.

BTW, I've noticed that some other sites I order from are not including return labels (or any paper work) with the order.

It's said they're saving paper. Huh? If I still have to print the papers and label, what paper is being saved?

Re: Lack of Return Labels with Items

Tori3569 — Thu, 11 Aug 2022 18:46:58 GMT

Companies are saving a lot in labels, paper and ink by not including invoices/ return labels and it's a very good thing. Even though a percentage of people have to print a return label, and it's at the returner's expense, it's nowhere near the number of orders sent out. Those savings are substantial.
The number of homes in the US with a printer was 70% in 2020 and that was before the pandemic and all of the work at home situations.
As long as QVC accepts handwritten labels as @Kachina624 has written a few times, there should be no issue.

Re: Lack of Return Labels with Items

geezerette — Thu, 11 Aug 2022 18:48:06 GMT

But the least QVC could do if they are not going to be including return slips anymore is to have their online return printing in working order for those that do have the ability to print their own. From what I understand even the email link that customer service was sending didn't print either.

A mom-and-pop operation can get away with sending return slips through the mail. QVC can't do that with the huge number of prepaid returns it gets.

Re: Lack of Return Labels with Items

januarybaby — Thu, 11 Aug 2022 23:01:03 GMT

No labels in my orders ever. You can't print from there site. It's messed up. Customer service won't email label(s) only through snail mail. Took 2 weeks and 2 days to receive a return label. Labels are now $8.95

Re: Lack of Return Labels with Items

Trinity11 — Thu, 11 Aug 2022 23:49:50 GMT

To add insult to injury, had to send back a defective item and the label would not print. Paid my own postage and sure enough over $10.00 was deducted from final refund. The rep was courteous when I explained but even calling, I was shorted a few cents. What's with that? Do it to thousands of customers and it adds up.🙄

Re: Lack of Return Labels with Items

the geeger — Fri, 12 Aug 2022 19:58:09 GMT

I have been charged for a return label I did NOT use for a return, paid my own postage. Then last week I did have a return label and assumed it was the usual one. I put it on the return package and proceeded to the post office. Thank goodness the postal worker noticed my return label was the same as the shipping label the package was sent to me. Had she not noticed I would have been paying to have the package shipped back to me! A lot of time and gas wasted over this package.