topic QVC-service, returns and delivery time have all improved ! in Q Talk

QVC-service, returns and delivery time have all improved !

buyornot — Sat, 06 Aug 2022 00:51:47 GMT

I think that the Q has caught up with their former service, returns and delivery times in the past few weeks. I'm thinking that it took a lot of hard work. I'm impressed and I am a long- time and aware customer-still a fan of the Q !

Re: QVC-service, returns and delivery time have all improved !

Kachina624 — Sat, 06 Aug 2022 01:21:26 GMT

Speed is very inconsistent. If they have a major sales event like the 3 day clearance or a free shipping day, it all goes downhill. In july, Christmas merchandise seemed to have priority.

Re: QVC-service, returns and delivery time have all improved !

giova — Sat, 06 Aug 2022 01:25:32 GMT

I haven't noticed any improvement at all.

Re: QVC-service, returns and delivery time have all improved !

kitcat51 — Sat, 06 Aug 2022 01:26:41 GMT

Still waiting for refunds...waiting & waiting.

Re: QVC-service, returns and delivery time have all improved !

Effie54 — Sat, 06 Aug 2022 02:08:28 GMT

I don't think so at all. I have orders going back days ago, that are still being prepared. If I didn't call customer service after I returned an item, to get a refund, it would've been months. I get emails telling me that I got a refund months after I send it back. They're the same.

Re: QVC-service, returns and delivery time have all improved !

ScarletDove — Sat, 06 Aug 2022 05:31:35 GMT

@Effie54 wrote:
I don't think so at all. I have orders going back days ago, that are still being prepared. If I didn't call customer service after I returned an item, to get a refund, it would've been months. I get emails telling me that I got a refund months after I send it back. They're the same.

@Effie54 Agree!

Re: QVC-service, returns and delivery time have all improved !

Nataliesgramma — Sat, 06 Aug 2022 11:50:07 GMT

It seems to go in waves for me...just when I think they have their act together finally....something takes 2 weeks to ship

Re: QVC-service, returns and delivery time have all improved !

cathysyd — Wed, 10 Aug 2022 09:55:47 GMT

Exactly!!! I just posted something in Customer Care to this effect. Sadly, it has gotten much, much worse over the years.

Just sent back something on July 5; several weeks later (no e-mails and no activity regarding the return in my account), I brought it to the attention of customer service and it was taken care of immediately. A month or so later, I get an e-mail saying my return has been processed.

Re: QVC-service, returns and delivery time have all improved !

faeriemoon — Wed, 10 Aug 2022 13:02:15 GMT

Not in my neck of the woods....

Re: QVC-service, returns and delivery time have all improved !

Trinity11 — Wed, 10 Aug 2022 17:13:32 GMT

On what planet is this happening?😳🤣

Re: QVC-service, returns and delivery time have all improved !

Spurt — Sat, 13 Aug 2022 22:03:53 GMT

Some items come very quickly like my Homeworx Cardinal Pedestal and Candle, and 3 Cardinals I ordered from Valerie also arrived quickly...

What was interesting was candle rings that were also ordered on the same date as the Homeworx candles and cardinals in July just now arrived 30 days later....

I guess some come from the manufacturer and some come from a QVC warehouse....

Re: QVC-service, returns and delivery time have all improved !

icezeus — Sat, 13 Aug 2022 22:17:39 GMT

Last month, I ordered The Woman with curves TSV. When the item arrived I could tell by looking at it that it would be too large. I returned the dress for an exchange. In my head I assumed that I would have it in a few weeks time.

I almost fell over from shock when I had the exchange size delivered the following week. So, from my expeirnce I would agree they have improved

Re: QVC-service, returns and delivery time have all improved !

buyornot — Sun, 21 Aug 2022 08:41:02 GMT

@Trinity11 wrote:
On what planet is this happening?😳🤣

On mine, I've seen improvement and just thinking that it must be taking a lot of hard work...