topic Re: New sizing/color codes in Q Talk

New sizing/color codes

Whispergirl — Tue, 12 Jul 2022 11:13:51 GMT

Can someone explain the new sizing and or color code charts when buying on line? Take something so simple and make it so complicated, to me anyway!

Re: New sizing/color codes

lovesallanimals — Tue, 12 Jul 2022 11:17:12 GMT

What a complicated mess! What the heck was the purpose of changing it from the way it was? They should focus on correcting real issues we have that need to be fixed, i.e., not being able to print return labels!!!

Re: New sizing/color codes

CalminHeart — Tue, 12 Jul 2022 11:32:39 GMT

It looks like IT really messed up.

Re: New sizing/color codes

kaydee50 — Tue, 12 Jul 2022 12:03:08 GMT

Are they kidding??? Who is responsible for this?? HSN's sizing is so simple and straightforward. Another reason NOT to shop here!

Re: New sizing/color codes

chacha96 — Tue, 12 Jul 2022 12:37:16 GMT

If they leave this gibberish they call color/sizing the way it is I'm done.

Re: New sizing/color codes

Patriot3 — Tue, 12 Jul 2022 12:40:28 GMT

Haven't bought clothing for a long time, so I didn't know what this was about, so I checked. OMG...........what in the heck is all that??? Now we don't know all the specifics of a garment. And what's with the colors and sizes all lumped together. Holy cow, takes an engineer to figure it out! Bad move, Q

Re: New sizing/color codes

Nataliesgramma — Tue, 12 Jul 2022 14:35:31 GMT

Holy Moly!!!

Re: New sizing/color codes

lovesallanimals — Tue, 12 Jul 2022 15:44:57 GMT

I just tried to order something on .com - after 15 minutes of total frustration I gave up and had to order via phone. I kept clicking the color and one size kept popping up in a different color over and over. I think the Q's IT team is the worst I have ever experienced. Please fix this mess and return it to the way it was - easy and simple. It is not rocket science - leave it the way it was!

Re: New sizing/color codes

Lucylu12 — Tue, 12 Jul 2022 16:31:17 GMT

@lovesallanimals wrote:
I just tried to order something on .com - after 15 minutes of total frustration I gave up and had to order via phone. I kept clicking the color and one size kept popping up in a different color over and over. I think the Q's IT team is the worst I have ever experienced. Please fix this mess and return it to the way it was - easy and simple. It is not rocket science - leave it the way it was!

It's a disaster. What on earth are they trying to accomplish other than the loss of a lot of orders.

Re: New sizing/color codes

Wobin — Tue, 12 Jul 2022 17:19:16 GMT

@CalminHeart wrote:
It looks like IT really messed up.

I think you are right. I just did a "chat" with QVC and was told they are working on it and to check back in a couple of hours. Apparently what I want is available but I'm not able to place the order myself. Wasn't encouraged to call so I will bet they are overwhelmed by phone.

Re: New sizing/color codes

ruthbe — Tue, 12 Jul 2022 17:40:57 GMT

they are doing updates in finance/billing. I have had issues with easy pay. I think the whole system is having major issues. I'm happy I am not the head of IT...I would be worried...or the person SHOULD!!!!! be worried. (because of all of these issues)

Re: New sizing/color codes

Kachina624 — Tue, 12 Jul 2022 19:05:02 GMT

It should be obvious....there's a glitch in the system. I found my size and color by punching areas where I figured it should be.

Re: New sizing/color codes

kitcat51 — Tue, 12 Jul 2022 19:25:09 GMT

I tried what @Kachina624 mentioned but the blouse I want is sold by specific sizing & it shows bridge sizing in my cart. I tried to order it last night too with the same problem & today isn't going any better.....what a mess.

Re: New sizing/color codes

grooms — Tue, 12 Jul 2022 19:37:31 GMT

I finally had to call CS this morning to place an order and she went online for the item and there was no problem on her side. I said even yesterday I wanted something and it was all screwed up also. She said she would tell the people there appears to be a glitch in the system. DUH.....QVC has a new man in charge and ever since he took over there are problems with one thing or another and changes are being made that don't need to be made....only screws things up. Why is there always a glitch in their online ordering.....QVC is simply pitiful anymore.

Re: New sizing/color codes

bargainsgirl — Tue, 12 Jul 2022 20:03:30 GMT

It must be a mistake. No way can the average costumer figure that out. Hopefully they will fix it soon!

Re: New sizing/color codes

Thats Me — Tue, 12 Jul 2022 22:34:00 GMT

It has to be a glitch. None of it makes sense!

Re: New sizing/color codes

Shanus — Wed, 13 Jul 2022 12:08:33 GMT

QVC just keeps shooting themselves in the foot. Another reason to shop elsewhere.