topic Re: Shipping Charges in Q Talk

Shipping Charges

Catch71 — Sat, 09 Jul 2022 13:28:27 GMT

Qvc needs to do something about giving discount when buying multiples. I understand postal fees are up, it I am tired of paying shipping on every item without any discount when you spend a certain amount. Most online retailers do this. For example, once you spend $75. Or $100. on an order it's either free or a flat fee. I am about to order 2 of the big deal lanterns that are offered today from Candle Impressions. Put them in my cart and it is no longer a big deal when they add a total of $15.00 shipping! Same thing with several of anything; shipping on each really adds up. In addition, sometimes many things are sent in one box. I appreciate less packaging, but where is the savings for us. Also, how about free shipping to loyal customers who buy a lot? Other retailers do this.
Shipping fees are starting me to rethink ordering from qvc.

Re: Shipping Charges

Effie54 — Sat, 09 Jul 2022 14:14:10 GMT

I totally agree. The Q is in the Stone Age as far as shipping and returns go. I buy from Old Navy a lot, and shipping is free if you spend over a certain amount. Same for L.L. Bean, Chicos, and other retailers. In fact, I bought a few items from Macy's, and the same Altru, free shipping. QVC charges shipping on each item, even if you buy multiples. I find that to be ridiculous. Not to mention that you have to pay for the return shipping on each item even if they are all together in one bag.

Re: Shipping Charges

Shelbelle — Sat, 09 Jul 2022 14:20:46 GMT

Years ago the shipping rate on clothing and jewelry was higher but it was half price to order multiple items in the same category, then they lowered it to 3.50 but no discount on multiple items.

Re: Shipping Charges

mardy — Sat, 09 Jul 2022 14:34:05 GMT

Shipping charges are nuts PLUS sale items...example, I ordered picks from Valerie last night. Saw that the price dropped $5. I tried to cancel order at higher price. Not allowed to...it's in the process of shipping. All with in 24 hrs, which NEVER happens. Usually orders take days, even weeks to ship. So I call and they will NOT give me the sale price. And this is all within 24 hrs. So beware

Re: Shipping Charges

Catch71 — Sat, 09 Jul 2022 14:35:58 GMT

@Effie54 wrote:
I totally agree. The Q is in the Stone Age as far as shipping and returns go. I buy from Old Navy a lot, and shipping is free if you spend over a certain amount. Same for L.L. Bean, Chicos, and other retailers. In fact, I bought a few items from Macy's, and the same Altru, free shipping. QVC charges shipping on each item, even if you buy multiples. I find that to be ridiculous. Not to mention that you have to pay for the return shipping on each item even if they are all together in one bag.

If you put several items in one bag, the label is scanned once. They deduct original shipping on each item, but only one $6.95 label. I know this is true as I put multiple items of clothing in one bag and they have never charged me for more than 1 label.

Re: Shipping Charges

geezerette — Sat, 09 Jul 2022 14:40:23 GMT

@mardy wrote:
Shipping charges are nuts PLUS sale items...example, I ordered picks from Valerie last night. Saw that the price dropped $5. I tried to cancel order at higher price. Not allowed to...it's in the process of shipping. All with in 24 hrs, which NEVER happens. Usually orders take days, even weeks to ship. So I call and they will NOT give me the sale price. And this is all within 24 hrs. So beware

And the opposite happened to me.

I ordered a CIJ item in one of the first shows in June. It immediately went up $5 and is still at the higher price. And no, it wasn't advertised as a special price when I ordered.

Re: Shipping Charges

bargainsgirl — Sat, 09 Jul 2022 14:48:43 GMT

What I don't understand is why it costs 3.50 (or 5.50) to get something and 6.95 to send back??? That's almost 13.00 to try a pair of shoes which is why I don't buy from Q for my hard to fit feet.

Re: Shipping Charges

Catch71 — Sat, 09 Jul 2022 15:04:08 GMT

@mardy

If the price drops within 30 days of your order, call and get a price reduction credit.

The fluctuating prices drive me crazy. Up and down in short periods of time is nuts.

Re: Shipping Charges

mardy — Sat, 09 Jul 2022 15:20:57 GMT

lovesdishes, I did call CS. The gentlemen said he can't do it. IF I want a credit, I have to wait until it ships then call and possibly get a credit? Crazy...things NEVER ship within 24 hrs. And you can't even cancel an item when "preparing an order" which takes DAYS. I really can't image what will happen when the holidays come???

Re: Shipping Charges

fthunt — Sat, 09 Jul 2022 15:45:07 GMT

@bargainsgirl I've wondered about that also. They claim NO Restocking Fee....and

I'd like to get the tax back I paid if returned for Credit (who gets it.....or who keeps it?)

Re: Shipping Charges

kaydee50 — Sat, 09 Jul 2022 16:24:49 GMT

IMO, s/h charges are a big money maker for QVC and I don't see it changing.

Re: Shipping Charges

deeva — Sat, 09 Jul 2022 16:59:11 GMT

@bargainsgirl

Because large companies get a discounted corporate rate from the shipping industry based on volume.
And individuals don't.

Re: Shipping Charges

NJ Teacher — Sat, 09 Jul 2022 18:30:21 GMT

Agreed. While there are often items from clothing lines that I like on the Q, I do not order much. There are two other retailers who get most of my clothing dollars. One has great sales and offers an additional 5% plus free shipping for members of their loyalty club, and with the other, they have different sales with varying percentages. I have purchased enough to get free shipping when I use my store credit card. I carry no balances, so it works for me. Easy pay is not an incentive I need, and many retailers offer a version of that now anyway.

Re: Shipping Charges

Miss Pepsi — Sat, 09 Jul 2022 19:55:41 GMT

@mardy wrote:
lovesdishes, I did call CS. The gentlemen said he can't do it. IF I want a credit, I have to wait until it ships then call and possibly get a credit? Crazy...things NEVER ship within 24 hrs. And you can't even cancel an item when "preparing an order" which takes DAYS. I really can't image what will happen when the holidays come???

They always make you wait til it ships to credit you. The reason is, because you are not charged until it ships. Once it ships, just call them back. I have done that on a few items. Easy peasy

Re: Shipping Charges

KJWood — Sun, 10 Jul 2022 18:21:01 GMT

On July 4 I placed an order and paid $3.50 shipping. I'm in Connecticut. On July 6, a label was created. At night it left Pennsylvania and got to a facility in Connecticut. It then left my state! The next night, July 7, it departed a facility in Kentucky (who knows when it went to Kentucky!). The morning of July 8 it arrived in Ohio. At just about midnight, it got back to Connecticut! I have yet to receive my order. Expected delivery is not until the 13th. Today is July 10. All this traveling for only $3.50! You can't make this stuff up LOL.

Re: Shipping Charges

msbunky — Mon, 01 Aug 2022 14:50:41 GMT

I wanted to purchase several items during Christmas in July. The cost of shipping $5.50 for every Valerie Parr Hill item is ridiculous. Also when I see clothing on sale its $3.50 for each item. QVC is losing customers by charging so much for shipping. When I order from other retailers you either get free shipping if you spend a certain amount or there is one shipping cost for a certain amount of items. I addressed this to Customer Service and all I got was this is our policy. Also many times when I ordered multiple items they are sent in one package even though I paid shipping on each item. I think with the amount of business QVC makes they should be more accommodating to their customers. From now on, I will only shop when they have free shipping.

Re: Shipping Charges

msbunky — Mon, 01 Aug 2022 15:27:00 GMT

I agree with you totally.

Re: Shipping Charges

Catch71 — Thu, 04 Aug 2022 14:02:54 GMT

@msbunky wrote:
I wanted to purchase several items during Christmas in July. The cost of shipping $5.50 for every Valerie Parr Hill item is ridiculous. Also when I see clothing on sale its $3.50 for each item. QVC is losing customers by charging so much for shipping. When I order from other retailers you either get free shipping if you spend a certain amount or there is one shipping cost for a certain amount of items. I addressed this to Customer Service and all I got was this is our policy. Also many times when I ordered multiple items they are sent in one package even though I paid shipping on each item. I think with the amount of business QVC makes they should be more accommodating to their customers. From now on, I will only shop when they have free shipping.

I agree with you! Yesterday I received a set of 2 Belle tank tops. They were too small even though I ordered the size I have worn of hers before. So now it's costing me $10.45 to return! I could not exchange because the size I need is sold out. Makes me think twice about purchasing clothing again.

Re: Shipping Charges

Lainie — Mon, 08 Aug 2022 14:00:39 GMT

I so totally agree...There was a time they put the entire order ON one shipping fee now it does Not matter how many of the same or different things one orders each get a shipping charge...starting to rethink all this .... All department stores do FREE shipping and REturns now... come on QVC...you can do better! Rather discouraging to be honest...

Re: Shipping Charges

Kindaglitzy — Mon, 08 Aug 2022 16:03:10 GMT

I feel when I pay shipping that item should be processed and handed over to carrier the next day …. Certainly not the case with Q.