topic Re: Wish QVC would drop in Q Talk

Wish QVC would drop

SharkE — Tue, 05 Jul 2022 19:40:07 GMT

when you call in to order one item, the person who takes your call after you tell them what you are ordering will say "would you like ABC"?

you say "no, thanks" then, they say "Would you like DEFG"? NO !

If I wanted what your asking me I would say I wanted it when I call in. Makes the phone call longer. High pressure tactics. I don't care for it.

Re: Wish QVC would drop

Puppy Lips — Tue, 05 Jul 2022 19:53:49 GMT

I have not called to place an order in years. I just do it on my phone or on the computer. That way I can see that what I want is actually what I ordered. I guess not everyone wants to do it that way. But I agree that those "add on sales" would be annoying.

Re: Wish QVC would drop

lgfan — Tue, 05 Jul 2022 20:15:19 GMT

@SharkE

"when you call in to order one item, the person who takes your call after you tell them what you are ordering will say "would you like ABC"?

you say "no, thanks" then, they say "Would you like DEFG"? NO !

If I wanted what your asking me I would say I wanted it when I call in. Makes the phone call longer. High pressure tactics. I don't care for it."

I cannot believe you actually got a representative to speak with you. The last few times I called to place an order I get automated ordering even if I am not calling the automated ordering number.

Re: Wish QVC would drop

kaydee50 — Tue, 05 Jul 2022 21:13:57 GMT

Is there a reason to call in an order? Seems much faster and easier to do it online.

Re: Wish QVC would drop

SharkE — Tue, 05 Jul 2022 21:32:56 GMT

I want a human not to wade thru a list of items the robot rattles off

Re: Wish QVC would drop

Kachina624 — Wed, 06 Jul 2022 00:04:52 GMT

@SharkE Easy solution, don't call in orders. I haven't done that for years. I'd much rather do it on line where I can use a rebate site or if away from a computer, automated ordering.

That added spiel is standard for telephone order taking and it often works.

Re: Wish QVC would drop

Luvsmyfam — Wed, 06 Jul 2022 03:26:23 GMT

@Kachina624 have you ever thought,maybe these people do not own a computer or labtop and have to phone in a order.i only have a 3 yr old tablet and phone.no computer or labtop

Re: Wish QVC would drop

Kachina624 — Wed, 06 Jul 2022 03:36:02 GMT

@Luvsmyfam I was talking to @SharkE and I'm pretty sure she's well fixed with computers, in fact I KNOW she is. Actually I have a tablet too, no lap or desktop. A tablet serves just fine.

Re: Wish QVC would drop

faeriemoon — Wed, 06 Jul 2022 03:42:12 GMT

@SharkE is that a new shark?

Re: Wish QVC would drop

Luvsmyfam — Wed, 06 Jul 2022 12:37:30 GMT

@Kachina624 yes,I was aware you were talking to her.

Re: Wish QVC would drop

PuppyLoverBob666 — Wed, 06 Jul 2022 14:05:41 GMT

@SharkE wrote:
when you call in to order one item, the person who takes your call after you tell them what you are ordering will say "would you like ABC"?
you say "no, thanks" then, they say "Would you like DEFG"? NO !

If I wanted what your asking me I would say I wanted it when I call in. Makes the phone call longer. High pressure tactics. I don't care for it.

Or when you have to practically tell them your life history so as to get around to actually ordering. When I come up against that, I hang up without buying anything.

Re: Wish QVC would drop

SharkE — Wed, 06 Jul 2022 14:47:27 GMT

Same old 1. even though people don't like it seems to make some dizzy I usually take Bonine for that OTC at Walmart

I'm just old and I like to do stuff the old fashion way. Yep, got apple laptob and Apple mini something or other.

People have trouble doing stuff online too and they have to go thru hoops to change it. I've read online we all have troubles

Re: Wish QVC would drop

geezerette — Wed, 06 Jul 2022 14:54:51 GMT

I haven't ordered from an actual live person since that was the only option. I preferred the auto-order option when it became available, and now usually on-line, so I didn't realize that QVC was doing this now.

I do know that some companies give their operators some kind of extra compensation for what they can "up sell" above the original order. Maybe QVC is doing this now too.

Re: Wish QVC would drop

bluetail fly — Wed, 06 Jul 2022 16:18:59 GMT

@kaydee50 wrote:
Is there a reason to call in an order? Seems much faster and easier to do it online.

I call in all orders. I enjoy the interaction and I don't have a computer.
It's simply easier for me to talk with someone.

Re: Wish QVC would drop

Spurt — Wed, 06 Jul 2022 16:51:24 GMT

@SharkE wrote:
when you call in to order one item, the person who takes your call after you tell them what you are ordering will say "would you like ABC"?
you say "no, thanks" then, they say "Would you like DEFG"? NO !

If I wanted what your asking me I would say I wanted it when I call in. Makes the phone call longer. High pressure tactics. I don't care for it.

@SharkE

I have a feeling because sometimes they offer additional items you can purchase on automated ordering QVC feels that a person ordering through a CS Rep should be offered the same optional items....

@Kachina624

I put up my laptop and tablet up a lot of times when Im watching TV and I dont care for QVC's phone app so I use and prefer the automated ordering number rather than placing the order online through computer or tablet....JMHO

Re: Wish QVC would drop

Kachina624 — Wed, 06 Jul 2022 22:04:47 GMT

@Spurt The trouble is, if I'd used automated ordering all these years, I would have missed out on the $6500 I've thus far collected in rebates.....my "fun" money.

Re: Wish QVC would drop

ECBG — Wed, 06 Jul 2022 22:23:12 GMT

When I used to call in to order, I only used the automated number and I knew the menu. I would immediately hit #3 then I would be asked the item number.

I was off in a blink.

Re: Wish QVC would drop

Spurt — Thu, 07 Jul 2022 11:13:01 GMT

@Kachina624 wrote:
@Spurt The trouble is, if I'd used automated ordering all these years, I would have missed out on the $6500 I've thus far collected in rebates.....my "fun" money.

@Kachina624

WOW!!!