topic Re: Customer Service @ QVC in Q Talk

Customer Service @ QVC

rms1954 — Mon, 27 Jun 2022 20:22:24 GMT

Don't generalize comments when unhappy with an exchange with one agent. It really is important to treat each agent as an individual. They either have pride in their work or they don't. I had two horrible experiences this weekend and one great one today, and I told her that. Each person needs to hear they did a great job! I remember how that made a difference for me.

Re: Customer Service @ QVC

mosky — Mon, 27 Jun 2022 20:40:25 GMT

I have never had a bad experence with customer service.I feel they go out of thier way to understand your problem.Thank You customer Service!

Re: Customer Service @ QVC

Mombo1 — Mon, 27 Jun 2022 21:27:07 GMT

@mosky @rms1954 I agree. I have always had positive interaction with Customer Service and especially the QVC Social Team.
Thank you to both teams.

Re: Customer Service @ QVC

MrSour — Mon, 27 Jun 2022 21:32:54 GMT

This is a good post but I think simple thank you is sufficient enough. After all it is their job and you are as the customer always right or you wouldn't be calling to get it right. On the other hand when you don't get the results you deserve that is the time to start screaming.

Re: Customer Service @ QVC

rms1954 — Mon, 27 Jun 2022 22:30:32 GMT

@MrSour wrote:
This is a good post but I think simple thank you is sufficient enough. After all it is their job and you are as the customer always right or you wouldn't be calling to get it right. On the other hand when you don't get the results you deserve that is the time to start screaming.

Sufficient enough? I posted what I wanted to say. That was sufficient for me.

Re: Customer Service @ QVC

september — Mon, 27 Jun 2022 23:00:18 GMT

I have only had one negative interaction with a phone CS person, when I didn't get reimbursed for shipping on a defective item I had returned. I wrote my reason on the return shipping form, and had to repeat it to this person when I called. She snipped at me, that my reason wasn't valid, but as a one-time courtesy, she'd credit my account. Since the issue got resolved, I didn't take it further, but didn't appreciate the attitude.

everyone else has been professional and very nice!

Re: Customer Service @ QVC

KathyM23 — Mon, 27 Jun 2022 23:25:26 GMT

I cannot imagine working in Customer Service in any company. Helping a customer get an issue resolved would be a good feeling but I think customer service workers also get alot of abuse from impatient and unhappy customers.

Re: Customer Service @ QVC

MrSour — Tue, 28 Jun 2022 07:42:53 GMT

@rms1954 wrote:
@MrSour wrote:
This is a good post but I think simple thank you is sufficient enough. After all it is their job and you are as the customer always right or you wouldn't be calling to get it right. On the other hand when you don't get the results you deserve that is the time to start screaming.
Sufficient enough? I posted what I wanted to say. That was sufficient for me.

That is your right to say whatever you wish. It's unfortunate that you didn't have access to her tip jar. She would of appreciated that more.

Re: Customer Service @ QVC

CalminHeart — Tue, 28 Jun 2022 11:18:31 GMT

@rms1954 wrote:
@MrSour wrote:
This is a good post but I think simple thank you is sufficient enough. After all it is their job and you are as the customer always right or you wouldn't be calling to get it right. On the other hand when you don't get the results you deserve that is the time to start screaming.
Sufficient enough? I posted what I wanted to say. That was sufficient for me.

She said almost the same thing you said. Good grief.

Re: Customer Service @ QVC

RespectLife — Tue, 28 Jun 2022 15:03:13 GMT

I don't EVER think it is time to start screaming.

That doesn't solve anything...I'd hang up on you @MrSour !

If the phone call isn't going the way you CALMLY think it should, I think it is better to call back and talk to someone else.

Re: Customer Service @ QVC

MrSour — Tue, 28 Jun 2022 16:22:31 GMT

@RespectLife wrote:
I don't EVER think it is time to start screaming.

That doesn't solve anything...I'd hang up on you @MrSour !

If the phone call isn't going the way you CALMLY think it should, I think it is better to call back and talk to someone else.

Your probably right. I was wondering why I never got any satisfaction

Re: Customer Service @ QVC

Sage04 — Tue, 28 Jun 2022 23:37:50 GMT

@MrSour wrote:
@RespectLife wrote:
I don't EVER think it is time to start screaming.

That doesn't solve anything...I'd hang up on you @MrSour !

If the phone call isn't going the way you CALMLY think it should, I think it is better to call back and talk to someone else.
Your probably right. I was wondering why I never got any satisfaction

@MrSour you made me LAUGH OUT LOUD!!

Re: Customer Service @ QVC

MrSour — Wed, 29 Jun 2022 09:06:17 GMT

@Sage04 wrote:
@MrSour wrote:
@RespectLife wrote:
I don't EVER think it is time to start screaming.

That doesn't solve anything...I'd hang up on you @MrSour !

If the phone call isn't going the way you CALMLY think it should, I think it is better to call back and talk to someone else.
Your probably right. I was wondering why I never got any satisfaction

@MrSour you made me LAUGH OUT LOUD!!

That was the idea. You got it others didn't. Too uptight.

Re: Customer Service @ QVC

DasMEM2 — Fri, 01 Jul 2022 20:18:43 GMT

I have been very happy with QVC Customer Service. They always seem willing to address any issue that you may have and making sure you are happy with the outcome. Only once did I want to crawl through the phone to get through to a rep and that was during the pandemic. She was obviously working from home, no clue and more concerned about lunch and feeding/walking her dog. I should have reported her but what would have been the point. Most of these people are there to help you with your issue(s) and usually they can resolve whatever problem you have. I have nothing but respect for them and my sincere appreciation.