https://community.qvc.com/t5/Q-Talk/QVC-Order-History/m-p/160849#M2340 <P><SPAN style="font-family: 'Verdana','sans-serif'; color: black; font-size: 10.5pt;"> I order from QVC all the time and have had no problems with purchases or returns.<SPAN style="mso-spacerun: yes;"> </SPAN> I regularly refer to my order history for items ordered in the past.<SPAN style="mso-spacerun: yes;"> </SPAN> I went to the history today to check on the specs of an old order (2007) and was surprised to find that almost my entire order history for 2007 is missing!</SPAN></P> <P><SPAN style="font-family: 'Verdana','sans-serif'; color: black; font-size: 10.5pt;"> Before you all start nodding and get ready to respond that the order histories go back but so far...my 2006 orders were there!</SPAN></P> <P><SPAN style="font-family: 'Verdana','sans-serif'; color: black; font-size: 10.5pt;"> I called customer service and they were able to give me the information I needed from the 2007 order.<SPAN style="mso-spacerun: yes;"> </SPAN> When I asked about my missing orders, I was told that QVC occasionally purges old orders, usually when the warranty is expired.<SPAN style="mso-spacerun: yes;"> </SPAN> I quickly pointed out that a number of those orders had "lifetime" warranty coverage (Diamonique). The representative was then baffled about the missing orders. She promised to send information to the corporate office to inquire further about my missing history.</SPAN></P> <P><SPAN style="font-family: 'Verdana','sans-serif'; color: black; font-size: 10.5pt;"> Has anyone else encountered this problem? If so, please share your experience.</SPAN></P> <P><SPAN style="font-family: 'Verdana','sans-serif'; color: black; font-size: 10.5pt;"> Thanks!</SPAN></P> Mon, 30 Jan 2012 20:34:30 GMT quietlady 2012-01-30T20:34:30Z https://community.qvc.com/t5/Q-Talk/QVC-Order-History/m-p/160849#M2340 <P><SPAN style="font-family: 'Verdana','sans-serif'; color: black; font-size: 10.5pt;"> I order from QVC all the time and have had no problems with purchases or returns.<SPAN style="mso-spacerun: yes;"> </SPAN> I regularly refer to my order history for items ordered in the past.<SPAN style="mso-spacerun: yes;"> </SPAN> I went to the history today to check on the specs of an old order (2007) and was surprised to find that almost my entire order history for 2007 is missing!</SPAN></P> <P><SPAN style="font-family: 'Verdana','sans-serif'; color: black; font-size: 10.5pt;"> Before you all start nodding and get ready to respond that the order histories go back but so far...my 2006 orders were there!</SPAN></P> <P><SPAN style="font-family: 'Verdana','sans-serif'; color: black; font-size: 10.5pt;"> I called customer service and they were able to give me the information I needed from the 2007 order.<SPAN style="mso-spacerun: yes;"> </SPAN> When I asked about my missing orders, I was told that QVC occasionally purges old orders, usually when the warranty is expired.<SPAN style="mso-spacerun: yes;"> </SPAN> I quickly pointed out that a number of those orders had "lifetime" warranty coverage (Diamonique). The representative was then baffled about the missing orders. She promised to send information to the corporate office to inquire further about my missing history.</SPAN></P> <P><SPAN style="font-family: 'Verdana','sans-serif'; color: black; font-size: 10.5pt;"> Has anyone else encountered this problem? If so, please share your experience.</SPAN></P> <P><SPAN style="font-family: 'Verdana','sans-serif'; color: black; font-size: 10.5pt;"> Thanks!</SPAN></P> Mon, 30 Jan 2012 20:34:30 GMT https://community.qvc.com/t5/Q-Talk/QVC-Order-History/m-p/160849#M2340 quietlady 2012-01-30T20:34:30Z