topic Re: Exchanges and Return Label fee in Q Talk

Exchanges and Return Label fee

Sister Barbara — Tue, 31 May 2022 16:32:14 GMT

I recently returned an item (sweater) and requested an exchange for a new size. When I requested the exchange, the new size was available on the QVC web site. However, I was later notified that the new size was no longer available and a refund was issued.

I just received my QVC billing statement and I was charged a $6.95 Return Label fee for this return.

Is that correct? I understand that the item ultimately could not be exchanged, but since I requested an exchnage, should the fee have been charged?

Re: Exchanges and Return Label fee

HisElk1 — Tue, 31 May 2022 16:35:13 GMT

A few months ago, I went through the same thing. It took at least 3 calls, and finally an email to the mods to get the S&H credited back.

Good luck to you. I no longer order any clothes from Q and rarely place any orders anymore.

Re: Exchanges and Return Label fee

Kachina624 — Tue, 31 May 2022 16:36:35 GMT

@Sister Barbara You should not have been charged a return label fee. Contact CS for a refund.

Re: Exchanges and Return Label fee

fthunt — Tue, 31 May 2022 16:41:09 GMT

Agree...........so many 'gray' areas of possible money issues with the Q

now.......I stay away from fashion buying.

For the OP ? one answer is correct today; but perhaps not tomorrow....I can't

help you. Good Luck...............

Re: Exchanges and Return Label fee

Sister Barbara — Tue, 31 May 2022 16:41:38 GMT

UPDATE: I contacted QVC and they said they will be issuing a refund.

Thanks to all.

Re: Exchanges and Return Label fee

Mom2Dogs — Tue, 31 May 2022 16:46:12 GMT

@Sister Barbara I have only requested an exchange a couple of times. First time I got the same response as you did, not available when clearly on the website there was product. I wonder if many people ever get an exchage.

The 2nd time I wanted an exchange I called to let them know and they did send out the new item right away, before they received my item back...but if my returned item was not received with in 30 days, I would be charged for both.

That is the way HSN works, and to me it is much more convenient for the consumer. I am glad you got your shipping cost back.

Re: Exchanges and Return Label fee

Deb0509 — Tue, 31 May 2022 17:09:29 GMT

The same thing happened to me. I returned a pair of sneakers for exchange. They never did the exchange, just charged me for the original shipping charges and the label on the box to return. They are absolutely crazy. I will not order shoes or clothes again from QVC. It can cost extreme amounts just to try something on!!

Re: Exchanges and Return Label fee

rms1954 — Tue, 31 May 2022 17:48:20 GMT

@Sister Barbara wrote:
I recently returned an item (sweater) and requested an exchange for a new size. When I requested the exchange, the new size was available on the QVC web site. However, I was later notified that the new size was no longer available and a refund was issued.
I just received my QVC billing statement and I was charged a $6.95 Return Label fee for this return.
Is that correct? I understand that the item ultimately could not be exchanged, but since I requested an exchnage, should the fee have been charged?

Had kind of the same problem. QVC bill showed a fee for $6.95 for return/exchange for a new size. Called CS and she said there was no charge that she could see. I told her I was looking right at it on my statement. She finally refunded it.

Re: Exchanges and Return Label fee

RespectLife — Tue, 31 May 2022 17:51:35 GMT

@Sister Barbara

@Mom2Dogs

I have successfully done exchanges several times.

You NEED to use the EZ return system.

email them QVCEasyReturns@qvc.com

Give them all the order info and new size or color you want.

They will respond within a couple days and place the new order for you.

Then just use the prepaid label, schedule a free USPS pickup and return.

If you just sent it back requesting an exchange....by time they get it and process it...chances are your item will be gone.

Re: Exchanges and Return Label fee

RespectLife — Tue, 31 May 2022 17:52:46 GMT

@Deb0509 wrote:
The same thing happened to me. I returned a pair of sneakers for exchange. They never did the exchange, just charged me for the original shipping charges and the label on the box to return. They are absolutely crazy. I will not order shoes or clothes again from QVC. It can cost extreme amounts just to try something on!!

@Deb0509

I hope you contacted CS or the moderators for a credit.

You should NEVER lose the original shipping or return label fee for an exchange.

Re: Exchanges and Return Label fee

Chi-town girl — Tue, 31 May 2022 17:56:32 GMT

@Sister Barbara - I have very good experience utilizing QVC Easy Returns for exchanges and returns/refunds.

Just send an email to Q Easy Returns with the related order number. If your exchange request is in stock, they will immediately send it - it shows up in your order history as a new item "Exchange" with $0 value & has shipping tracking information.

If your exchange is not in stock, they issue an immediate refund. You just need to ship the return item in a timely manner.

Re: Exchanges and Return Label fee

kaydee50 — Tue, 31 May 2022 18:17:20 GMT

I don't order anything that I'm not 99.9% sure of liking, fitting, etc. and no more than $30 so I just donate it if it doesn't suit me. I cannot see spending $11.00+ to try on an item not to mention the hassle of sending back or exchanging.

Re: Exchanges and Return Label fee

Puppy Lips — Tue, 31 May 2022 18:32:36 GMT

Being the cynical person that I am, I bet that is a source of income for QVC. People want an exchange, but instead get a credit and charged a return fee. I bet many customers are not paying a close enough attention to what is transpiring on their account, and QVC gets away with that.

Re: Exchanges and Return Label fee

BlueFinch — Tue, 31 May 2022 18:51:17 GMT

This happens more often than it should. It's a good reminder to keep close track of transactions. CS is prompt to resolve the issue when contacted, but it's an unneeded hassle for all.

Re: Exchanges and Return Label fee

Sister Barbara — Tue, 31 May 2022 20:18:10 GMT

@Chi-town girl I actually did use the QVC Easy Returns process for my exchange request. When I got the sweater and saw that it was too big, I emailed Easy Returns within minutes of opening the package. At that time, the new size and color was available. QVC emailed me back shortly after saying they could not exchange it and issued a refund. All is good now. They have refunded the Return Label fee and I should see it on my next statement.

Re: Exchanges and Return Label fee

skatting44 — Tue, 31 May 2022 21:45:52 GMT

Yes, the same has happened to me for an exchange that they said was not available by the time they received the item for exchange. I believe that the return center staff Charge for return shipping no matter the circumstance. I done the Returns Easy way by notifying the QVC returns for an exchange and I am still charged return shipping .

QVC just says it's up to the customer to check on whether they are being erroneously charged return shipping on exchanges . You can't tell by your refund as they Do Not itemized the return for you to see what you've been reimbursed for . Other companies provide a detailed return summary. These are very questionable business practices by QVC. Sure, call QVC abt it but you have to do it every time for evety exchange . What a mess

Re: Exchanges and Return Label fee

HisElk1 — Tue, 31 May 2022 23:22:40 GMT

@skatting44 , agree it is a mess. Customers should not have to call each time this happens and have to explain their story.

If I order anything from either network, when I return, I don't use their return label as it ends up going to the "shipping agent" and it seems to take longer to receive. I pay up front so that I have a tracking number and go online to see when it was received.

Then if I don't see any credits, I can call and give the CS person the tracking info so they can see it was received.

Re: Exchanges and Return Label fee

TaylorBrown — Tue, 31 May 2022 23:49:36 GMT

If that was the only item sent back with that label, you should not have been charged. Call Customer Service to get a refund. If you had other other returns ( not exchanges) in the package you should have been charged.