topic Re: SHIPPING!!!!! in Q Talk

SHIPPING!!!!!

eddyandme — Sat, 15 Jan 2022 13:53:09 GMT

Just venting!

I'm just frustated 'cause just when it seems QVC has really upped its game, items never are delivered as stated when ordered.

Ordered NYDJ jeans on the 10th, the eta has been changed a couple of times, now it's supposed to arrive on the 22nd.

My LG tsv is sitting at the post office - "holding it per customer's request" - NOT!

I believe QVC is doing its part on sending their packages out, but once departed it's pot luck! My amazonsmile orders usually arrive on time posted , often days earlier! Wish the Q could get reliable shippers.

I know it won't change, just wishing......

Re: SHIPPING!!!!!

Foxxee — Sat, 15 Jan 2022 14:40:30 GMT

Your package might not be sitting at your PO.

QVC's tracking notifications tell me one of mine is at my local PO. My local Postmaster told me USPS never received the package for that tracking #.

He also mentioned a THIRD PARTY SHIPPER. Who could that be? He didn't know. Kachina said her Post Office told her the same thing. So, I went sleuthing.

The third party shipper is Newgistics. That speedy shipper that takes forever to return our packages. It appears UPS is dropping off some packages to a Newgistics facility for them to deliver to USPS. Newgistics is where my package seems to have disappeared.

Why is QVC contracting THREE shippers to deliver our packages? Obviously, to save money. Well...because of that, QVC might lose money because they are sending a replacement. I may or may not received the original order.

As per Kachina, as well, she recommended looking at tracking for QVC, USPS, UPS, to see if their notifications match. I'd suggest Newgistics as well to see if they are a third party shipper. None of the notifications matched for my tracking number.

QVC's notifications were the least truthful saying my package was delivered to my PO, but it wasn't acording to USPS. Who was posting that incorrect information on to QVC's website? Newgistics?

Not saying this is your problem, just making everyone aware.

Re: SHIPPING!!!!!

eddyandme — Sat, 15 Jan 2022 14:53:23 GMT

THANK YOU, @Foxxee ! That explains a lot!

Re: SHIPPING!!!!!

millieshops — Sat, 15 Jan 2022 15:01:11 GMT

just checked the order I placed Wednesday evening -- it shipped a few hours ago, but its tracking number from UPS is still uninformative. Most recent previous order arrived a few days early, but with all the weather issues across the nation plus the many illnesses, I am not predicting, but fortunately I don't have imminent need.

The shipping problems are so random -- unless this order adds days, I can still say that over the last 3 years I have been reading about the delays, only one of my orders ever took more days than I thought when I agreed to order-- another winter storm caused that day of delay and now we have way more problems than weather.

Re: SHIPPING!!!!!

justashopper — Sat, 15 Jan 2022 15:16:51 GMT

The shipping situation is frustrating. Just wanted to lend my morale support!

I have several items from the Q and Nordstrom's that are a taking a long time to get here-- like over a week to 10 days. Which is nuts for where I live. I am in a metropolitan city. Pre-pandemic I would get things in like a day or two.... Amazon would be same day sometimes! but I guess those days are over.

Now, I try to buy locally if I can. But if it's a good deal or I can't get it nearby, I just try not to think about it. It'll get here when it does. The funny thing is, just as all the packages start coming in and I decide-- let's not order anything for a while..... then I find something else to order and the cycle starts all over again.

So you are not alone! I am out here tracking and trying to find mine, too. LOL

Re: SHIPPING!!!!!

loriqvc — Sat, 15 Jan 2022 17:10:12 GMT

@Foxxee - Just FYI, Newgistics was bought out by Pitney Bowes a few years ago, so Pitney Bowes now handles return shipping for QVC—they're responsible for all the "shipping agents" who pick up packages from the USPS hubs. I do not believe PB is doing any outbound shipping for QVC; from what I've experienced, only UPS and the USPS handle deliveries for the Q. (And based on a few posts in the forums, I think there is one wine vendor that has started using FedEx for its shipments.) Perhaps the "third party" that is being referenced is UPS Innovations, which handles small packages that travel through the UPS system until they are handed off to the USPS for final delivery?

Re: SHIPPING!!!!!

Imaoldhippie — Sat, 15 Jan 2022 17:11:40 GMT

Just my opinion here, but I think ALL shipping, USPS included is so broke that no one is able to fix it or does not know how or where to begin. Until there comes a time when someone steps up to the plate and fixes it our packages and mail could be anywhere, anytime, anyplace.

Re: SHIPPING!!!!!

Foxxee — Sat, 15 Jan 2022 19:03:40 GMT

@loriqvc wrote:
@Foxxee - Just FYI, Newgistics was bought out by Pitney Bowes a few years ago, so Pitney Bowes now handles return shipping for QVC—they're responsible for all the "shipping agents" who pick up packages from the USPS hubs. I do not believe PB is doing any outbound shipping for QVC; from what I've experienced, only UPS and the USPS handle deliveries for the Q. (And based on a few posts in the forums, I think there is one wine vendor that has started using FedEx for its shipments.) Perhaps the "third party" that is being referenced is UPS Innovations, which handles small packages that travel through the UPS system until they are handed off to the USPS for final delivery?

@loriqvc

If Newgistics wasn't the third party carrier, why did they have all my tracking information on their Newgistics website? Why did Pitney Bowe's tracking show nothing. My tracking information wasn't recognized.

Pitney Bowes did purchase Newgistics in 2017, but their name had not been changed to Pitney Bowes. Newgistics may run independently under Pitney Bowes like QVC does under the umbrella of Qurate and Liberty Media. If Newgistics' name had changed to Pitney Bowes, would they have a website called Newgistics where we can track our tracking numbers?

It's been my experience, too, in the past, that it was only UPS and USPS delivering our packages, but when the Postmaster tells me there was a third party shipper involved in my delivery, that's one more than 2 and equals 3.

Shipping by UPS and USPS in partnership is called UPS Mail Innovations. They are packages under 2 pounds.

Re: SHIPPING!!!!!

loriqvc — Sat, 15 Jan 2022 19:25:49 GMT

@Foxxee - If you Google "Newgistics," the first thing that pops up (at least in my results) is a link to the Pitney Bowes website indicating that Newgistics is now part of PB. I just tried going to newgistics.com, and the site was immediately redirected to a PB site link. So I tried clicking another Google results link for Newgistics "Track a package," and that link also redirected to the PB website. So I'm not sure how any tracking information would be provided via Newgistics.

Really not worth further discussion—it is clear that all carriers are experiencing delays and issues right now...

Re: SHIPPING!!!!!

Foxxee — Sat, 15 Jan 2022 20:26:43 GMT

@loriqvc

It's odd we are seeing different things.

The first thing I see is the Newgistics Logo. No reference to Pitney Bowes on the page anywhere.

Notice at the bottom, it says Copyright Newgistics 2004-2022. The copyright is up to date. (Please someone don't tell me I'm using something that's copyrighted. This is a company logo. I'm not stealing it for my own use.)

Track a Package

INSTRUCTIONS: Please enter one or more Tracking Numbers in the space below to track your package(s). Do not include spaces or dashes when entering tracking numbers.

Next, click the Track button to track your package(s).

FAQ

Tracking Values

Enter up to 50 tracking values (one per line)

When I enter the tracking number, this is what comes up. No reference to Pitney Bowes.

I removed the tracking numbers and destination. I don't want anyone snooping into my personal information. Estimation delivery was blank.

Track a Package

FAQ

Tracking Summary

Ship Date	Tracking Number	Reference Number	Current Status	Destination	Estimated Delivery
12/29/2021		Unknown	In Transit

Tracking Details

Ship Date	Tracking Number	Reference Number	Current Status	Destination
12/29/2021		Unknown	In Transit

Event Date	Event Time	Event Description	Location
12/30/2021	02:14 PM	Your item departed a shipping partner facility at 2:14 pm on December 30, 2021 in SWEDESBORO, NJ 08085. This does not indicate receipt by the USPS or the actual mailing date.	SWEDESBORO, NJ 08085
12/28/2021	09:52 PM	Arrived Shipping Partner Facility, USPS Awaiting Item	BUTNER, NC 27509
12/28/2021	08:00 PM	Picked Up by Shipping Partner, USPS Awaiting Item	FLORENCE, SC 29501

When I entered the tracking number on Pitney Bowes, this is what I got.

"No package with that tracking number found."

I typed "Newgistics tracking" on Microsoft's search engine, Bing.

For my own reference, Pitney Bowes is closed today and tomorrow, but I will call them Monday to find out about Newgistics.

Re: SHIPPING!!!!!

Helen Bach — Mon, 17 Jan 2022 20:48:37 GMT

This is a really interesting thread. I was wondering what was happening with the shipping. And the returns!!

It's just a big question mark to me

Re: SHIPPING!!!!!

MrSour — Tue, 18 Jan 2022 20:33:31 GMT

@eddyandme wrote:
Just venting!

I'm just frustated 'cause just when it seems QVC has really upped its game, items never are delivered as stated when ordered.

Ordered NYDJ jeans on the 10th, the eta has been changed a couple of times, now it's supposed to arrive on the 22nd.

My LG tsv is sitting at the post office - "holding it per customer's request" - NOT!

I believe QVC is doing its part on sending their packages out, but once departed it's pot luck! My amazonsmile orders usually arrive on time posted , often days earlier! Wish the Q could get reliable shippers.

I know it won't change, just wishing......

Did you check the train tracks in Los Angeles?

Re: SHIPPING!!!!!

CalminHeart — Sat, 22 Jan 2022 12:54:54 GMT

I worked in a post office for several years after retiring.

A lot of retailers have used third parties to move packages along for years. It's because they choose the lowest possible priority and cheapest mail option.

It's also why some packages are routed to odd post offices or sit at places for so long. These third parties aren't going to pick up and drop off if it's not profitable.

Re: SHIPPING!!!!!

Foxxee — Sat, 22 Jan 2022 22:15:18 GMT

@CalminHeart wrote:
I worked in a post office for several years after retiring.

A lot of retailers have used third parties to move packages along for years. It's because they choose the lowest possible priority and cheapest mail option.

It's also why some packages are routed to odd post offices or sit at places for so long. These third parties aren't going to pick up and drop off if it's not profitable.

@CalminHeart

Yes, some retailers do use third party shippers. One delivered a package to me from Nordstrom that was delayed, but................

QVC has been using UPS Mail Innovations for packages under 2 lbs. As you know UPS Mail Innovations is an agreement between UPS and USPS to deliver packages. UPS picks up the packages from QVC, delivers them to our post offices. USPS delivers them to our addresses. Both USPS and UPS tell me they do not use a third party shipper for UPS Mail Innovations.

I spent the morning of January 17 calling these shippers and researching the internet to find out what is going on. Forget about Pitney Bowes. They won't talk to us lowly customers. Newgistics', division of Pitney Bowes, the third party shipper that is involved in one of my lost packages for almost a month, phone number on their website directs calls to Pitney Bowes.

The only call I didn't make was to QVC's shipping department. That might be next, but chances of talking to anyone there is laughable.

It would be nice if a moderator knew and would jump in here to tell us what QVC is doing. How did Newgistics get involved in UPS Mail Innovations when both UPS Mail Innovations dept and USPS said they don't use third party shippers and Newgistics.

For those who don't know, QVC did replace the order, but retailers and shippers can stop giving us excuses for why our orders are late and/or lost when it appears it might be a cheap third party shipper causing it. That is what I have been trying to find out.

Re: SHIPPING!!!!!

UpsetinCA — Thu, 26 May 2022 18:30:25 GMT

This is the 2nd time that I have not received my order!!! QVC charged my credit card. It shows it shipped. It says it has been sitting at UPS in La Mirada, CA. It shows it arrived there on 5/16. Today is 5/26. It shows it's still processing!!! The first time this happened, it was returned to QVC for a refund. I NEVER got the package so how did I return it??????? I know that's going to happen with my current order that's being held hostage in La Mirada. Called La Mirada - they were no help!
This really sucks! I'm sure that QVC has no control over this BUT they should know what is happening with their orders. They keep blaming others! But, it originated at QVC so I'm blaming them for their poor customer service. AND, I see that I'm not the only one who thinks they have poor customer service. Shame, shame, shame on you QVC! I know that losing me as a customer won't matter but I Just think someone should know about this.

Re: SHIPPING!!!!!

loriqvc — Thu, 26 May 2022 22:16:50 GMT

@UpsetinCA - The social team may be able to help you get more information and/or resolve the issue; try sending your order details to QVCSocialTeam@qvc.com. Good luck!

Re: SHIPPING!!!!!

szew — Sat, 28 May 2022 20:12:24 GMT

I ordered two tops from Amazon. Did not fit. Took them back to the USPS store and that evening Amazon let me know my money was back in my Discover card account. As soon as the USPS man gave me the receipt, it was seen and I was credited immediately. I returned two tops, took two weeks to acnowlege they got my returns. AFTER I CALLED AND COMPLAINED, IT WAS THEN PUT THROUGH RIGHT THEN AND THERE. The worse part of this whole mess is, in the email they sent it could take up to two to three months before it shows up as a refund on my credit card. Are you kidding me, then pay me interest. I am making payments on my credit card for merchandise I no longer have, YOU HAVE. I will NEVER buy a thing from QVC again.