topic Re: A Compliment On Shipping/Delivery in Q Talk

A Compliment On Shipping/Delivery

Spurt — Wed, 11 May 2022 20:14:07 GMT

Okay I admit sometimes I air my gripes/complaints but when something is done well I also compliment....And over the past several weeks I ordered a couple things from QVC----a handbag and 2 t-shirts......On both orders I received SUPER FAST DELIVERY and the packages were even delivered by UPS no less AND TO MY FRONT DOOR as I indicated in my UPS Premium Choice Preference!!!!---WOW I didnt even pay extra and used standard delivery (this is the same UPS I have been having problems with despite paying extra for PREMIUM DELIVERY SERVICE and not all were QVC orders)--

Now I dont know if this was the result of QVC trying to correct their shipping/delivery issues, or the call I made to UPS Corporate---but any event THANK YOU FOR A JOB WELL DONE! 😁 (I sent a copy of this to UPS)

And now Ill tell you a story of why UPS may be so lousy in my area---my sister ordered a pair of Vionic sandals from QVC and needed to return them for a size exchange ---she went to the UPS Store to return them---she didnt realize UPS had banker's hours and closed at 4PM.....so she checked their hours online and they were supposed to be open from 11 to 4 on Sunday---she went back and there was a note taped to their door, "CLOSED MAY 8th"...so she had go to back a 3rd time (3rd times a charm) to get the package mailed back-----Now I understand their package delays after reading the UPS Employee complaints on their Facebook Page about wanting shorter hours to spend with their families--(who cares about the customers)-As Gild Radner as Emily Latella used to say, "IT'S ALWAYS SOMETHING"---😄

Re: A Compliment On Shipping/Delivery

rms1954 — Wed, 11 May 2022 20:16:18 GMT

@Spurt wrote:
Okay I admit sometimes I air my gripes/complaints but when something is done well I also compliment....And over the past several weeks I ordered a couple things from QVC----a handbag and 2 t-shirts......On both orders I received SUPER FAST DELIVERY and the packages were even delivered by UPS no less AND TO MY FRONT DOOR as I indicated in my UPS Premium Choice Preference!!!!---WOW I didnt even pay extra and used standard delivery (this is the same UPS I have been having problems with despite paying extra for PREMIUM DELIVERY SERVICE and not all were QVC orders)--

Now I dont know if this was the result of QVC trying to correct their shipping/delivery issues, or the call I made to UPS Corporate---but any event THANK YOU FOR A JOB WELL DONE! 😁 (I sent a copy of this to UPS)

And now Ill tell you a story of why UPS may be so lousy in my area---my sister ordered a pair of Vionic sandals from QVC and needed to return them for a size exchange ---she went to the UPS Store to return them---she didnt realize UPS had banker's hours and closed at 4PM.....so she checked their hours online and they were supposed to be open from 11 to 4 on Sunday---she went back and there was a note taped to their door, "CLOSED MAY 8th"...so she had go to back a 3rd time (3rd times a charm) to get the package mailed back-----Now I understand their package delays after reading the UPS Employee complaints on their Facebook Page about wanting shorter hours to spend with their families--(who cares about the customers)-As Gild Radner as Emily Latella used to say, "IT'S ALWAYS SOMETHING"---😄

You do? LOL. You're too CUTE for words!

Re: A Compliment On Shipping/Delivery

RainyDayGal — Wed, 11 May 2022 20:19:55 GMT

I'm on the west coast and my orders are arriving before they're even cold in the system. I can't believe some things have gotten to me with 2 days! It's been a few months now since I've had to wait longer than 5 days to get something.

Re: A Compliment On Shipping/Delivery

Kachina624 — Wed, 11 May 2022 20:27:06 GMT

@Spurt Your speedy delivery was probably a fluke.

UPS often delivers to me when they have 2 or more packages for the same day. Last week they said they were delivering 4, but only 3 appeared on my doorstep. I'm still looking for #4.

Re: A Compliment On Shipping/Delivery

Spurt — Wed, 11 May 2022 20:40:02 GMT

@Kachina624 wrote:
@Spurt Your speedy delivery was probably a fluke.

UPS often delivers to me when they have 2 or more packages for the same day. Last week they said they were delivering 4, but only 3 appeared on my doorstep. I'm still looking for #4.

@Kachina624

Good luck on that 4th missing package!!!

We will see what happens on future deliveries....keeping my fingers crossed 😀

Re: A Compliment On Shipping/Delivery

faeriemoon — Thu, 12 May 2022 12:15:41 GMT

Not to rain on anyone's parade, but I have a shipping gripe (on Q's end, not shipper.) I have three orders with an EDD of 5/5 that haven't even shipped yet.

Re: A Compliment On Shipping/Delivery

LindaSal — Thu, 12 May 2022 13:30:02 GMT

I'm not ordering much at all and really haven't been for awhile. I did order the Prive' Rivaux quad case for storing extra glasses/sunglasses. Anyway, it was supposed to be delivered by May 9, got an email it was delayed, then got another email it was still delayed but then a notice it had shipped????? Who knows if and when it will show up.

Re: A Compliment On Shipping/Delivery

sunsetbeach — Thu, 12 May 2022 13:33:45 GMT

@faeriemoon wrote:
Not to rain on anyone's parade, but I have a shipping gripe (on Q's end, not shipper.) I have three orders with an EDD of 5/5 that haven't even shipped yet.

I bought a logo tank on 5/1 with an estimated delivery date of 5/10. It was in process, went to backorder, and has been back in process for over a week. I contacted social team and they looked at the order and said I should receive it in 7 to 10 business days from 5/10. I think its the luck of the draw for people to get fast shipping, I've had it in the past, but with certain things I feel they fall into a hole and just sit.

Re: A Compliment On Shipping/Delivery

Gorgf — Thu, 12 May 2022 13:37:35 GMT

Occasionally we are pleasantly surprised for, me five days the last time was a D&C multiple order. I currently am waiting for a yard spike daisy ornament shipped April 30th.

Re: A Compliment On Shipping/Delivery

Spurt — Thu, 12 May 2022 14:20:44 GMT

@Gorgf wrote:
Occasionally we are pleasantly surprised for, me five days the last time was a D&C multiple order. I currently am waiting for a yard spike daisy ornament shipped April 30th.

@Gorgf

This sounds like one of those orders where UPS hands off to USPS Mail Innovations where a package sits in limbo in a Regional Mail Office for a week, sometimes longer---GOOD LUCK!

Re: A Compliment On Shipping/Delivery

Effie54 — Thu, 12 May 2022 14:22:20 GMT

Wow, you're lucky! I had one order that was in process for a month now, and I know that's never gonna ship. Fallen between the cracks. A second one that is in process, supposed to be delivered next week. I don't hold out much hope anymore that my items will reach me. It's gotten that bad. So kudos for you for getting great service. I have not had that experience at all.

Re: A Compliment On Shipping/Delivery

MrSour — Thu, 12 May 2022 14:32:10 GMT

This is good service. I never had a problem with deliveries from the Q but I have been waiting for two weeks for a delivery from J C Penney and their warehouse is only a hour and a half to my front door. They are located in Connecticut.

Re: A Compliment On Shipping/Delivery

catwoman48 — Sat, 14 May 2022 05:31:57 GMT

My front hallway is FULL right now of mostly QVC packages, some HSN, all delivered within the past week. They deliver faster than I can open them and decide whether to keep or return. It’s too much to deal with during the week when I have to be in the office three days. Anything I decide to keep, the boxes have to be cut up/broken down for recycling at my condo complex. It can be a LOT of work.

The Q is doing a SMASHING job with getting those deliveries out, and I have no complaints. I do virtually all of my shopping on TV, online or by local delivery since the pandemic. Works for me! Keep up the good work, QVC!

Re: A Compliment On Shipping/Delivery

Effie54 — Sat, 14 May 2022 22:25:07 GMT

@MrSour wrote:
This is good service. I never had a problem with deliveries from the Q but I have been waiting for two weeks for a delivery from J C Penney and their warehouse is only a hour and a half to my front door. They are located in Connecticut.

I'm in Connecticut, and had the same issue with JC Penney a few months ago. They used LaserShip and it was a hot mess. My package originated from New Jersey, not their Connecticut warehouse.