topic Re: QVCSocial Team in Q Talk

QVCSocial Team

SharkE — Tue, 10 May 2022 14:46:35 GMT

I sent a message, no answer. Do you still accept questions ?

Re: QVCSocial Team

KingstonsMom — Tue, 10 May 2022 14:58:22 GMT

@SharkE How long ago? Sometimes you need to give them a little time to research your problem, but I always get a response within a couple of hours.

If it's been much longer than that, re-send the email, that's happened when they didn't receive an email sent.

Re: QVCSocial Team

loriqvc — Tue, 10 May 2022 22:57:33 GMT

@SharkE - They definitely do—I've had them help me with three issues over the past week, far more assistance than I usually need to request, and they've replied within a few hours each time, just as @KingstonsMom noted.

Be sure you're sending your message to qvcsocialteam@qvc.com. Sometimes people have posted other email addresses for the team, but that's the correct one that will be received in the system/queue as a new request for help. Good luck!

Re: QVCSocial Team

SharkE — Wed, 11 May 2022 03:27:08 GMT

Yeah, I had forgotten and was using a wrong email.

I woke up and they got back to me.

Thanks !