topic Re: order number missing in Q Talk

order number missing

shoechic — Fri, 08 Apr 2022 17:56:03 GMT

This is new (to me). In the past I know some of us were missing orders temporarily. I never worried about it because I ALWAYS had an order number. Eventually, it appears in order status within 24 hours.

I just made a purchase and there was NO order number. I clicked on "view receipt" and it shows me the receipt, but the order number is missing. And like before, not in order status & no confirmation email.

Frustrating.

Re: order number missing

Kachina624 — Fri, 08 Apr 2022 18:09:41 GMT

@shoechic Contact the social team at qvcsocialteam@qvc.com and include your item number.

Re: order number missing

BunSnoop — Fri, 08 Apr 2022 18:17:14 GMT

@shoechic , I called Customer Service and they said they are having technical difficulties and the orders placed today are not showing up in your accout. She said it should be fixed in about 1/2 an hour - that was about 2-3 hours ago.

Re: order number missing

shoechic — Fri, 08 Apr 2022 18:22:31 GMT

@Kachina624 Thanks, I just did.

@BunSnoop Thank you so much for your response. I'll continue to wait, I guess.