topic Re: Incorrect orders! in Q Talk

Incorrect orders!

casterp — Fri, 01 Apr 2022 20:59:35 GMT

I don't know if others are experiencing orders being filled incorrectly, but it is happening way too often to me. I have been with QVC for decades and have never had problems like i've had in the past few months. For example, I placed an order for three pair of Skechers Size 9W; grey, rose, and black. I received the order today. The grey pair was correct. The black pair was not in a Skechers box, did not have a tag, and the bottoms were extremely dirty--this was a return, and I paid full price for them. The rose 9W that I ordered was a size 7 navy in a box that said 9W. How does this even happen? I will say the rep that I spoke with was wonderful, but they need to shake up the warehouse personnel. So what do we do--stop ordering, keep complaining?

Re: Incorrect orders!

Another new name Sue — Fri, 01 Apr 2022 21:24:23 GMT

I received my first-time-ever wrong item recently. I was quite surprised. Lots of companies are struggling, even my post office didn't open on time this morning.

Don't stop ordering, don't complain. Send back the wrong ones and request replacement with what you ordered. Hope they are available for you.

Re: Incorrect orders!

Gorgf — Fri, 01 Apr 2022 21:36:17 GMT

@Another new name Sue Interesting you mention this as I can't recall having an incorrect size sent in many many years. I received a Sweater that was a 5X and I wear a Large, just last week. Just odd for me also. Some other posters have mentioned receiving used merchandise sold as new. Having that many shoes to ship back would be annoying. Hopefully just a fluke.

Re: Incorrect orders!

Roscoe the Rascal — Fri, 01 Apr 2022 21:58:26 GMT

So far never has happened to me. I get plenty of stuff too.

Re: Incorrect orders!

Kachina624 — Fri, 01 Apr 2022 22:03:49 GMT

I do lots of shopping but the only thing I've had happen was that I received an empty white plastic bag containing another customer's invoice. The bag had a tracking number for my order which was nowhere to be found. The mods were able to replace its contents. Heaven knows what happened to the other person's skirt.

Re: Incorrect orders!

Buffalogal47 — Fri, 01 Apr 2022 22:16:29 GMT

I have been shopping at QVC for many years and never had a problem with getting the wrong item. That is, until this year. In February I ordered a pair of D&C pants and I received the wrong size, even though the label on the bag said PM, the label in the pants were PL. So I called customer service and told them what happened and I wanted to exchange for the right size. Unfortunately the color I wanted was sold out so I got my 2nd color choice. Okay, no problem. A couple of weeks later I ordered a pair of Sketchers, Taupe, 8/12M. I received Lilac, 7 1/2M. This time, the shoes were completely sold out in my size so I just returned the wrong ones. I will still shop at the Q. I figure 2 mistakes in 30 years isn't bad.

Re: Incorrect orders!

BalletBabe — Fri, 01 Apr 2022 22:58:28 GMT

I received a large bracelet when I ordered a small, but return was a piece of cake.

Re: Incorrect orders!

insomniac2 — Fri, 01 Apr 2022 22:59:57 GMT

Recently, I received a box that I was needed to pay some amount (around $10) to receive. (I always pay upfront.)

A pullover sweater was supposedly in the box; however, I received instead three gimmicky tags.

I returned all this; I doubt though, that I'll be compensated.

Re: Incorrect orders!

pupwhipped — Fri, 01 Apr 2022 23:19:13 GMT

I've been shopping for decades at QVC, too. Have had very few incorrect items sent in that time frame given that I've ordered TONS and TONS...and thankfully none recently as it seems it is becoming a more prevalent issue. I do recall a few years back getting a size 11 ring and at that time I wore a 5. It was really funny when I slipped it on. 😲 Another time I did get an envelope that was ripped and the post office had a note on it stating that was how it was received. The item was long gone but QVC sent a replacement. The funniest and craziest order for me was a lost shipment. It was for one of those humongous Little Giant Ladders. How the heck does a thing that BIG get lost? LOL!

Re: Incorrect orders!

Foxxee — Fri, 01 Apr 2022 23:40:37 GMT

From all the comments here, it sounds to me like hiring incapable workers and also employee theft.

Incapable could be caused by a variety of things. Language barriers, inability to follow directions, just plain unable to do the job, and those with dishonorable intentions. QVC may be located in a less than desirable worker pool. It happens.

Walmart has closed stores because of this.

Did anyone see on the news the fire chief say the department received 5 false alarms the previous week that turned out to be theft at QVC? That video is probably still on the internet.

Why anyone would pull the fire alarm instead of calling the police is beyond me.

Re: Incorrect orders!

SusanStan7826 — Sat, 02 Apr 2022 17:12:18 GMT

Yes i have had several incorrect orders and very delayed returns - seems like it happened after the fire closed the NC warehouse. Not going to order anything for quite a while until the orders/shipping issues resolved. Still waiting on a return /refund since January!

Re: Incorrect orders!

Another new name Sue — Sat, 02 Apr 2022 20:05:46 GMT

@Gorgf I had ordered a pair of Denim & Co. joggers but got Susan Graver pants. First time I've ever had a wrong item.

Re: Incorrect orders!

casterp — Sat, 02 Apr 2022 20:33:07 GMT

Yes, it is just lately. This is the second time in a couple of months that my Skechers' order was wrong.

Re: Incorrect orders!

casterp — Sat, 02 Apr 2022 20:34:17 GMT

Wow, that's crazy! I just found the video.

Re: Incorrect orders!

casterp — Sat, 02 Apr 2022 20:35:58 GMT

That's a whole other problem. I have three returns from January and February that I have not received refunds for. I know they received them by the tracking number. So many issues!

Re: Incorrect orders!

PatriciaG — Wed, 06 Apr 2022 00:57:08 GMT

Just had my first wrong order. Ordered small in 2 long sleeve tshirts. Received XL. When I first pulled them out of their bags I thought the sizing ran really, really large till I checked the tags. Sent them back a few weeks ago. No sign of my exchange yet. No acknowledgement of the return.

Re: Incorrect orders!

DooneyGal2 — Wed, 06 Apr 2022 05:45:50 GMT

@SusanStan7826 wrote:
Yes i have had several incorrect orders and very delayed returns - seems like it happened after the fire closed the NC warehouse. Not going to order anything for quite a while until the orders/shipping issues resolved. Still waiting on a return /refund since January!

@SusanStan7826 I feel pretty much the same way as I too just recently had a few strange orders, but wondering how will you and I know the orders/shipping issues are resolved? That's the million dollar question lol (or ugh)!

Re: Incorrect orders!

RoughDraft — Wed, 06 Apr 2022 06:16:03 GMT

I've never had a problem like this. The last time I ordered anythng was several months ago. After reading here, I think I'll shop elsewhere.

Re: Incorrect orders!

50Mickey — Wed, 06 Apr 2022 13:20:03 GMT

I do not order much from QVC anymore. I first discovered QVC in 1991 and in 31 years of buying from this company I can only remember 3 times that I received either an incomplete order or the wrong size. So 3 times in 31 years not so bad that I would write off the company.

Re: Incorrect orders!

DJs mom — Wed, 06 Apr 2022 14:13:24 GMT

@SusanStan7826 @casterp you need to call CS or email the mods re your refunds.