topic Re: Strangest Thing in Q Talk

Strangest Thing

LML — Sun, 20 Mar 2022 16:54:24 GMT

03/15/22 Received a package that I wasn't expecting, in it was a small QVC box with a smiley face necklace like from the dollar store. A yellow paper hand written with the date 11/29/21 and my account number. Dear QVC shopper the return center has found it necessary to send back your recently returned item because: no order information was included and, therefore, we couldn't identify the item to process a refund. the return summary information you provided does not match the item.

I am very concerned because my account # was on the paper and it was sent to my old address.

Also twice this year I have received items that I didn't order, does anyone have any insight? Yes I called C/S about the unordered items & was promptly issued a refund?

Re: Strangest Thing

depglass — Sun, 20 Mar 2022 17:08:15 GMT

No matter what the cause, I would cancel my account and set up another one, perhaps in the name of your husband or your middle name if you don't have one. Also switch your method of payment. This may be completely innocent, but this will continue if things are left as they are.

Re: Strangest Thing

mspemberley — Sun, 20 Mar 2022 17:08:25 GMT

I have not experienced exactly this but I received a "new" Kim Gravel top with return paperwork from someone in Arizona in the package. Her name, address, account number, etc were included on the return slip. I was concerned that this person may not been properly credited for her return so I sent the return slip directly to the address in Arizona with a note of explanation. I kept the top and hope all was taken care of on her end. Obviously I received a returned top that was handled carelessly. The whole thing felt a bit weird.

Re: Strangest Thing

Kachina624 — Sun, 20 Mar 2022 17:18:57 GMT

@mspemberley Why would you keep merchandise that was obviously sent to you in error? It doesn't belong to you and should have been returned to QVC with the invoice so they could handle the return.

QVC obviously made a mistake but you also.mishandled it badly.

Re: Strangest Thing

rms1954 — Sun, 20 Mar 2022 17:23:22 GMT

@LML wrote:
03/15/22 Received a package that I wasn't expecting, in it was a small QVC box with a smiley face necklace like from the dollar store. A yellow paper hand written with the date 11/29/21 and my account number. Dear QVC shopper the return center has found it necessary to send back your recently returned item because: no order information was included and, therefore, we couldn't identify the item to process a refund. the return summary information you provided does not match the item.
I am very concerned because my account # was on the paper and it was sent to my old address.

Also twice this year I have received items that I didn't order, does anyone have any insight? Yes I called C/S about the unordered items & was promptly issued a refund?

they issued YOU a refund?

Re: Strangest Thing

Venezia — Sun, 20 Mar 2022 18:04:56 GMT

@Kachina624 wrote:
@mspemberley Why would you keep merchandise that was obviously sent to you in error? It doesn't belong to you and should have been returned to QVC with the invoice so they could handle the return.

QVC obviously made a mistake but you also.mishandled it badly.

@Kachina624 - I may be wrong, but I think @mspemberley means someone else's return slip was included with the item she (mspemberley) ordered. Someone returned it and it was shipped out to her without the warehouse staff removing the other shopper's return slip.

I had this happen to me many years ago. My DH was insistent that he wanted the Deni meat slicer (why I don't know). So I ordered it and, when it arrived, it had someone else's return slip in it. To add to that, it had been used and the customer said it wasn't what he wanted.

I was also concerned that he wouldn't have gotten the refund he deserved and contacted CS. They assured me he would've, but I've never been sure. They also told me a used item should never have been sent to me and asked me to dispose of it. They sent me a brand new one.

Want to know the real irony? The guy lived only miles away from where I am! I've often wondered, if I should've gone to his house and told him what happened.

(Oh, and the $100 Deni meat slicer remains in our basement unused to this day.)

Re: Strangest Thing

anonymous 8 — Sun, 20 Mar 2022 18:10:36 GMT

To Kachina. I’m not mspemberly but I think what she was saying is that she ordered a “new” Gravel item and what she received was someone else’s return. Now we all know that QVC does this, but they failed to remove that customer’s info.
I just received an as is item. I got home late and just removed my receipt from the outside of the box, the next day I pulled out the item (temp-tations) and saw a return receipt in their marked defective with some of this persons info on it. I’m upset that they sold me an item clearly marked defective and that someone’s info is there for me to see I don’t want my info getting (return) sent to someone else.
Hopefully mspemberly will explain more but I think this is what she meant

Re: Strangest Thing

CAcableGirl2 — Sun, 20 Mar 2022 18:48:45 GMT

@Venezia I have a meat slicer that I got on clearance at JC Penneys years ago. I finally started using it when I got my bread machine, it's so easy to cut the exact same slices on my loaf with those gadgets!

Re: Strangest Thing

Kachina624 — Sun, 20 Mar 2022 19:01:17 GMT

@Venezia I've gotten dozens and dozens of returns but never another customer's invoice. I think that's highly unlikely. I have several times gotten another customer's merchandise complete with their invoice, which I returned to QVC. Last week I got a sealed bag containing just another customer's invoice, no merchandise. The tracking number was for my order which I didn't receive until the mods resent it. Sigh, I guess anything's possible.

Re: Strangest Thing

rms1954 — Sun, 20 Mar 2022 19:15:54 GMT

@anonymous 8 @Venezia @mspemberley Would be nice if she would clarify.

Re: Strangest Thing

meem120 — Sun, 20 Mar 2022 19:26:51 GMT

If Im reading properly, QVC sent her back a retuturned item that was something that looked like a smiley necklace from a $ store. She was concerned because it was her address and acct number. She did not send the item back and did not get a refund. Yikes ladies. Id be concerned to if I had gotten an item that i didnt return and had all my info.

Re: Strangest Thing

mspemberley — Sun, 20 Mar 2022 20:27:15 GMT

@Kachina624 wrote:
@mspemberley Why would you keep merchandise that was obviously sent to you in error? It doesn't belong to you and should have been returned to QVC with the invoice so they could handle the return.

QVC obviously made a mistake but you also.mishandled it badly.

Perhaps I should have made it clear that I purchased the top. When it arrived there was a return slip in the bag. So it was a returned top that had then been turned around at the warehouse and sold to me without removing the former buyers return slip. I was concerned that the first buyer did not receive proper credit and wanted her to know what had happened to her return paperwork. Is that more clear?
Mishandled? No.

Looking out for my fellow shopper? Yes.

keep merchandise that is not mine? Never!

Re: Strangest Thing

mspemberley — Mon, 21 Mar 2022 00:41:31 GMT

@LML wrote:
03/15/22 Received a package that I wasn't expecting, in it was a small QVC box with a smiley face necklace like from the dollar store. A yellow paper hand written with the date 11/29/21 and my account number. Dear QVC shopper the return center has found it necessary to send back your recently returned item because: no order information was included and, therefore, we couldn't identify the item to process a refund. the return summary information you provided does not match the item.
I am very concerned because my account # was on the paper and it was sent to my old address.

Also twice this year I have received items that I didn't order, does anyone have any insight? Yes I called C/S about the unordered items & was promptly issued a refund?

LML - I'm sorry this thread got off topic due to my post relating to "strange things". I agree with the other poster who suggested you set up a new account. The hand written note with your protected information sounds questionable.

I know when I received someone else's personal information on a return slip sent to me in a sealed bag (as I explained in my post) I had serious doubts about QVC's policy regarding personal information. I am a retired retail manager and I know this is completely unacceptable. Valued customers information must be protected. No excuses. I advise you to do some more follow up.

Re: Strangest Thing

Venezia — Mon, 21 Mar 2022 04:46:39 GMT

@Kachina624 - Well, you can think it highly unlikely, but it happened to me and I still have the used meat slicer with the man's invoice in my basement to prove it. (And this was back in the day, when they put your account number on the invoice.)

I never got around to disposing of it (kept thinking I might donate it somewhere); it just went to that "to do list graveyard" in a corner of my basement.

Mistakes happen and, if someone in a returns warehouse isn't careful about handling things before putting them back into inventory, it's entirely possible.

Re: Strangest Thing

CalminHeart — Mon, 21 Mar 2022 11:30:41 GMT

Change your password!

Re: Strangest Thing

violann — Mon, 21 Mar 2022 11:40:15 GMT

@LML wrote:
03/15/22 Received a package that I wasn't expecting, in it was a small QVC box with a smiley face necklace like from the dollar store. A yellow paper hand written with the date 11/29/21 and my account number. Dear QVC shopper the return center has found it necessary to send back your recently returned item because: no order information was included and, therefore, we couldn't identify the item to process a refund. the return summary information you provided does not match the item.
I am very concerned because my account # was on the paper and it was sent to my old address.

Also twice this year I have received items that I didn't order, does anyone have any insight? Yes I called C/S about the unordered items & was promptly issued a refund?

I had a similar experience last fall, and it strained my loyalty to QVC to the point at where I'm shopping far less.

In my situation, my delivery address was changed without any input from me, and it took three VERY lengthy calls to CS to get the problem corrected.

As with your situation, LML, I found the error, and sustained no financial penalty, but was clearly "concerned" myself.

Re: Strangest Thing

wagirl — Mon, 21 Mar 2022 13:48:46 GMT

I've had a couple weird deliveries from QVC--one time I had ordered a small, stained glass plug- in light, like a night light---got a big box with 6 of them in it--all the same kind----called and was told to keep them and wouldn't be charged. then I ordered something that I don't remember and got a jar of that dark brown paste stuff from OJON--for your hair with a tiny comb in it---still have it too--that stuff never goes bad.Was never charged for that or the thing I ordered and it was alot more pricy that whatever I originaly ordered.