topic Re: ABSOLUTELY RIDICULOUS!!! in Q Talk

ABSOLUTELY RIDICULOUS!!!

hick — Tue, 15 Mar 2022 09:57:47 GMT

I placed an order for a TSV on 3/6.

It now has a delivery date of 3/22.

I won't be ordering again from QVC

Re: ABSOLUTELY RIDICULOUS!!!

godi — Tue, 15 Mar 2022 10:39:53 GMT

Their are a lot of factors delaying your delivery. It's not all QVCs fault.

Re: ABSOLUTELY RIDICULOUS!!!

KACEE1115 — Tue, 15 Mar 2022 11:00:32 GMT

I am also having issues with getting credit for returns in December. I know about their fire but this is ridiculous

Re: ABSOLUTELY RIDICULOUS!!!

violann — Tue, 15 Mar 2022 11:29:37 GMT

You'll be missed.

Re: ABSOLUTELY RIDICULOUS!!!

CalminHeart — Tue, 15 Mar 2022 11:42:23 GMT

18 days. The world will end.

Re: ABSOLUTELY RIDICULOUS!!!

Boehm Collector — Tue, 15 Mar 2022 11:51:47 GMT

@godi if the item has actually has left QVC and is in the hands of the carrier then you are absolutely correct. However, items ordered from QVC are often "in process" for a ridiculous amount of time.

Re: ABSOLUTELY RIDICULOUS!!!

LindaSal — Tue, 15 Mar 2022 13:35:50 GMT

It's taking a week or so just for the product to leave the building! This has been an ongoing problem for a long time now, that's why so many of us have shopped elsewhere.

Re: ABSOLUTELY RIDICULOUS!!!

CAcableGirl2 — Tue, 15 Mar 2022 13:44:13 GMT

That doesn't sound too unreasonable based on past delivery dates for items I have purchased.

I never buy anything from QVC that has to be delivered quickly, so those dates don't come as a surprise to me.

Delivery dates estimates include all the shipping times with UPS/USPS, so even if QVC gets it out the door in a day or two, it could take a couple of weeks to travel across the country.

Re: ABSOLUTELY RIDICULOUS!!!

wagirl — Tue, 15 Mar 2022 13:50:56 GMT

@KACEE1115 --contact CS on Live chat---I did that when a return i made over a month previous still wasn't showing up--that CS person, checked on it immediately and I was credited within seconds---

Re: ABSOLUTELY RIDICULOUS!!!

Spurt — Tue, 15 Mar 2022 14:47:22 GMT

@hick

Please dont be so quick to blame QVC.. I had a QVC order that was shipped out immediately but never got the package and after an investigation the fault turned out to be UPS....they took forever...... and Im finding UPS deliveries are getting worse and worse....

And other delivery options are super slow---sometimes UPS hands off to USPS Mail Innovations delivery which would be faster if delivered by a turtle!!!! Even some Ebay vendors are now using Amazon strictly for deliveries these days due to customer complaints Im told....JMHO but I think it wont be long before Amazon takes over ALL deliveries they seem to have it down pat versus so called incompetent companies whose only job is delivery YET they dont do a good job at all !!! (UPS, FED EX, USPS)

Re: ABSOLUTELY RIDICULOUS!!!

10000thnickname — Tue, 15 Mar 2022 15:09:22 GMT

I had forgotten why I stopped ordering here. So I ordered a week or so ago. One item has finally shipped. Unfortunately it was shipped Mail Innovations, a process which has the worst ratings of any shipping company. I paid UPS to intervene with mailed orders for the past several years, but apparently they missed these items.
Urbancrest Ohio must be also known as The Black Hole.....where all packages go to die!
Both of my items are there.
The last time I ordered, months ago, my package went back and forth to that shipper 3 times! Someone explained to be that Mail Innovations holds items until the get a certain amount for certain areas. This saves them money. So sometimes when they sort things into bins for trucks, they get into the wrong truck and when my pkg arrives, it takes a while to send it back. That's why packages tend to die when going through Mail Innovations. QVC should drop them but obviously they are cheap shippers.
I am sorry that I forgot about this problem. I'm a bit ashamed but have cancer and have been totally not with it! So now the two items I ordered may or may not ever arrive.
Last time after a month QVC sent me another one and said if I ever got the original to call them and pay for the 2nd item. sigh

Re: ABSOLUTELY RIDICULOUS!!!

KKJ — Tue, 15 Mar 2022 15:19:44 GMT

You are so right about Mail Innovations. It's the worst. I've had Q pkgs lost and QVC had to send me a replacement. Don't understand how MI is saving them money if rhey end up having to send out replacements for lost orders.

Re: ABSOLUTELY RIDICULOUS!!!

Etoile308 — Tue, 15 Mar 2022 18:02:00 GMT

I'm waiting for three packages from three different retailers, none are from QVC. Each of my packages delivery dates have been pushed back at least a week. Sometimes I think people forget there are things that go on in the world that can affect delivery dates. There was a massive storm that impacted many areas last week. Everything has a ripple effect.

Re: ABSOLUTELY RIDICULOUS!!!

22eyesblue — Tue, 15 Mar 2022 18:04:59 GMT

I agree. Shipping issues and delays as well as labor shortages are rampant right now.

Re: ABSOLUTELY RIDICULOUS!!!

Sooner — Tue, 15 Mar 2022 18:08:34 GMT

@Boehm Collector wrote:
@godi if the item has actually has left QVC and is in the hands of the carrier then you are absolutely correct. However, items ordered from QVC are often "in process" for a ridiculous amount of time.

What's absurd is that we get notes the are delayed and no option or date when we can cancel the order. I don't get that from other retailers. They say it's delayed call or go online if you want to cancel.

Re: ABSOLUTELY RIDICULOUS!!!

Carol in Maryland — Tue, 15 Mar 2022 18:32:33 GMT

The same thing happened to me. I understand delays but when you order something and they don't indicate it is back ordered or advance order it is not being honest with the customer. You can, however, cancel the order and shop elsewhere. Maybe hey will eventually ge it.

Re: ABSOLUTELY RIDICULOUS!!!

Spurt — Tue, 15 Mar 2022 19:12:16 GMT

@KKJ wrote:
You are so right about Mail Innovations. It's the worst. I've had Q pkgs lost and QVC had to send me a replacement. Don't understand how MI is saving them money if rhey end up having to send out replacements for lost orders.

@KKJ

What they told me is UPS Mail Innovations puts the responsibility back on QVC, even though QVC processes and has it shipped immediately.....my packages get stuck at the Carrolton Texas for a week or so, how is that QVC's fault, thats UPS/USPS.....🙄 And this has been going on way before the holidays, the pandemic, or supply and worker shortages.....It's just the way UPS and USPS does business....You can call, post on their Facebook Page via Messenger, email them, or fill out a form it doesn't matter---no improvement....

Re: ABSOLUTELY RIDICULOUS!!!

10000thnickname — Tue, 15 Mar 2022 19:48:56 GMT

But the problem is that is the method that QVC uses to ship!!!! That is their responsibility. It's a cheap method where Mail Innovations saves up pkgs and sends to the areas of the country at the same time. This was fully expained by an employee there.
If the pkg is coming from Ohio to Michigan it will be put in a bin with other pkgs going to Mich until they have enough to truck out. That's why pkgs are held.

So the holdup IS the way UPS Mail Innovations does business.

QVC knows this and still chooses them to send out their deliveries!!!
That is the problem.

Re: ABSOLUTELY RIDICULOUS!!!

VancouverUSAgal — Tue, 15 Mar 2022 23:34:46 GMT

That's better than many online stores. I've waited two months for things from Coldwater Creek.

Re: ABSOLUTELY RIDICULOUS!!!

Tadaki — Wed, 16 Mar 2022 04:19:26 GMT

There were shipping issues with QVC long before the pandemic, the supply chain, and the fire. I used to order only when I didn't need something right away. Now I don't order at all, especially after reading about people who get packages for other customers.

@10000thnickname I hope your packages arrive soon and completely understand that having cancer is plenty to handle and how much it would help if other more routine things fell into place. Give yourself a pat on the back for keeping the day to day things going.