topic Re: The website in Q Talk

The website

misschristy — Fri, 18 Mar 2022 15:56:37 GMT

Where is QVC getting their technicians? The Dollar Store of technicians? There is never a day lately where something isn’t working. I’ve never ever had problems with other online shopping sites. Not getting the QVC app - annoying and junky. Trying to push too much on us. It probably doesn’t work well either.

Re: The website

RespectLife — Fri, 18 Mar 2022 16:00:27 GMT

Gee, not sure what your issues are....I rarely have problems.

Use Firefox on a desktop, my kindle and my android phone.

There are set ups I don't think are user friendly at all, but everything generally works fine.

Re: The website

Shop Too Much — Fri, 18 Mar 2022 16:07:35 GMT

Maybe try switching to a different browser? I rarely have problems whether using Chrome or DuckDuckGo. Sometimes there is a system-wide issue, but QVC usually posts a banner to say they're experiencing a technical problem. I can't recall any time that I ran across an issue with the QVC app.

Re: The website

misschristy — Fri, 18 Mar 2022 16:11:35 GMT

No it’s not the browser. It’s QVC. It’s their website. Messages come up that they are having problems. Often it’s if you click on an item in order status. But there are numerous problems.

Re: The website

Johnnyeager — Fri, 18 Mar 2022 16:19:55 GMT

I've never had a problem with the app. It's the primary way I shop.

So very far from "junk", I have found it to be almost flawless.

Re: The website

sann — Fri, 18 Mar 2022 16:30:16 GMT

No problems with QVC website.......

Re: The website

Bookplate — Fri, 18 Mar 2022 17:07:55 GMT

I hear you. I just clicked on an item to get details and got an error page instead. Same thing happened yesterday with a different item. Two different laptops; two different browsers.

Re: The website

Puppy Lips — Fri, 18 Mar 2022 17:08:45 GMT

I had a problem just a few days ago, and it is at least the second time it has happened to me. I try to finish an order of something that was in my cart, and I get a message that QVC can not deliver to my address. What? That makes no sense as they have sent me MANY things to that address. I think the issue was that it was now sold out. Can't they just inform me of that? Instead I waste my time emailing the social team, who tells me to call customer service. Frustrating.

Re: The website

cjm61 — Fri, 18 Mar 2022 17:47:01 GMT

@Puppy Lips Do you live in California? I do and will often get the same message "cannot deliver to address" due to extreme restrictions set upon us by California laws. If I really want something I will have it delivered to family in AZ.

Re: The website

KathyM23 — Fri, 18 Mar 2022 17:51:23 GMT

@misschristy I agree 100%. I am not a complainer and I never complain about hosts, shipping, prices, etc. but everytime there is a post about the website, I make my only QVC complaints.

They definitely need to get a better IT provider. I only having jokely said the techs have more fun redesigning the website and not enough time fixing the issues that occur.

Re: The website

Puppy Lips — Fri, 18 Mar 2022 19:23:33 GMT

@cjm61 wrote:
@Puppy Lips Do you live in California? I do and will often get the same message "cannot deliver to address" due to extreme restrictions set upon us by California laws. If I really want something I will have it delivered to family in AZ.

@cjm61 No, I don't live in CA. There is no reason, in my state, that QVC should not be able to deliver anything. I get stuff all the time and think this is just a hiccup in their system.

Re: The website

Sage04 — Fri, 18 Mar 2022 20:55:36 GMT

@RespectLife wrote:
Gee, not sure what your issues are....I rarely have problems.

Use Firefox on a desktop, my kindle and my android phone.

There are set ups I don't think are user friendly at all, but everything generally works fine.

@RespectLife you and I seem to be the only ones who use Firefox (maybe not) but I have no problem whatsoever. Sometimes I don't Post about not having problems with QVC website because other people are. Most people blame the website, how about the browser they are using? I could be wrong, but I don't think so----

Re: The website

Tori3569 — Fri, 18 Mar 2022 20:57:19 GMT

I have not had any issues with the website or app. I use my iPad mostly, but also a Dell laptop. Safari, Chrome, Firefox all work well with no issues. I don't use Edge at all, so I can't comment on how well it works.

Re: The website

riley1 — Fri, 18 Mar 2022 21:49:53 GMT

Haven't had any problems with either the APP or computer. Maybe you should try changing your browser.

Re: The website

bobby5 — Fri, 18 Mar 2022 23:43:05 GMT

I'm having problems with it today.

Re: The website

Foxxee — Sat, 19 Mar 2022 05:09:39 GMT

There are always problems on QVC's website. It's a frequent topic of discussion here.

Just today, I received a message about not being able to open my order page.

Browsers should not be an issue. Other websites don't have problems with them.