topic Re: Zero help for lost packages in Q Talk

Zero help for lost packages

parke111 — Thu, 11 Dec 2014 03:04:26 GMT

I have I never had such an unpleasant experience trying to make a few purchases. Four packages were shown as delivered on Monday, 12/8. I did not receive them, probably delivered to the wrong condo by UPS. Discussed with QVC who could not have been less interested. Told me to have UPS initiate a tracer. UPS says they have strict instruction tracers must be initiated only by QVC. This went back and forth most of the afternoon. I just had back surgery and cannot get out to shop so delivery of these items are very important to me. At this point I've been told that 3 of the 4 items are no longer available. I still have eight orders pending and would like to cancel them all. When this is over I will never do business with QVC again and I will recommend same to all my friends and relatives. At some point tomorrow I'll contact my credit card company to see what they suggest.

Re: Zero help for lost packages

June Lands — Thu, 11 Dec 2014 03:32:48 GMT

QVC should do the tracer....not you. If you can not get help....your credit card company should credit your account until it is resolved.

Re: Zero help for lost packages

Longtallsally — Thu, 11 Dec 2014 04:03:33 GMT

I just had the same problem sending Carmel apples to my Granddaughter. Says received by her apartment complex. She never received them. The office said they never received them. I always send an email. I never call. That way I have proof of what was done and said. . QVC responded by email quickly. Credited my account. I have already shipped out another set to her Sisters home. She had no problem receiving her apples.

Re: Zero help for lost packages

Longtallsally — Thu, 11 Dec 2014 04:06:01 GMT

Left out the part. QVC sent me through email the time the apples were delivered and the person who signed for the delivery. The apartment complex told my daughter that they have no one there by that name.

Re: Zero help for lost packages

Kachina624 — Thu, 11 Dec 2014 05:07:13 GMT

QVC, like most retail businesses, has some seasonal workers. I talked to one recently who didn't know there was a community forum. If you get the run-around, call back and speak to someone else or ask for a supervisor. If all else fails, call corporate.

Re: Zero help for lost packages

sullw — Thu, 11 Dec 2014 07:50:59 GMT

So sorry, I hope your problem is resolved. I did want to say I had a package disappear, not QVC but Amazon. UPS and Amazon did the trace. Ended up the package was delivered but a neigbor must have stolen it. I hope you dont have neighbors with sticky fingers.

Re: Zero help for lost packages

parke111 — Thu, 11 Dec 2014 08:38:47 GMT

Thanks to everyone for your suggestions. The issue is far from resolved but I am trying to pursue every available avenue. I finally got to a QVC supervisor who asked me to give her until Thursday evening to try to get ""corporate"" to agree to request a tracer on the packages. I know the packages were delivered to another condo somewhere in the complex but there are 140 units. I guess it has become obvious now that some neighbor probably is delighted to have all this free stuff delivered right to his/her door. I will post whatever resolution there is.

Re: Zero help for lost packages

Krimpette — Thu, 11 Dec 2014 14:23:09 GMT

Sadly, at this time of year it's hard to blame the vendor. It's UPS (or some other carrier) who does the actual delivery. Not only are more mistakes being made, but with all the publicity about people stealing packages right off the front porch, I fear it's adding to the theft by giving folks ideas. I know I had 4 packages due yesterday (via UPS). I had dinner plans and almost canceled so I could wait for the packages, even though my neighborhood is typically quite safe. As it turns out, UPS was late and I was back home by the time they came to deliver.

And I had a USPS package due yesterday and the post office sorted it to the wrong zip code. I did end up getting it later that day, but not by my normal letter carrier. I'd guess the carrier who got the incorrect shipment took the time to redeliver it.

Makes me want to do all my holiday shopping even earlier when things are less hectic for the carriers!

(OP - Good luck with your packages. I know how stressed you must feel.)

Re: Zero help for lost packages

Lexie — Thu, 11 Dec 2014 18:43:20 GMT

On 12/11/2014 parke111 said: Thanks to everyone for your suggestions. The issue is far from resolved but I am trying to pursue every available avenue. I finally got to a QVC supervisor who asked me to give her until Thursday evening to try to get "corporate" to agree to request a tracer on the packages. I know the packages were delivered to another condo somewhere in the complex but there are 140 units. I guess it has become obvious now that some neighbor probably is delighted to have all this free stuff delivered right to his/her door. I will post whatever resolution there is.

Is the person doing this complaining the same person as "dominica1", the person who said an item was lost at QVC? The person seems to mention "corporate" in the emails. It is up to QVC to do a tracer. Send them an email (don't call customer service) and they will get back to you. Where I live there are 160 units and I haven't had any problems....

Re: Zero help for lost packages

Lexie — Thu, 11 Dec 2014 19:11:24 GMT

On 12/10/2014 parke111 said: I have I never had such an unpleasant experience trying to make a few purchases. Four packages were shown as delivered on Monday, 12/8. I did not receive them, probably delivered to the wrong condo by UPS. Discussed with QVC who could not have been less interested. Told me to have UPS initiate a tracer. UPS says they have strict instruction tracers must be initiated only by QVC. This went back and forth most of the afternoon. I just had back surgery and cannot get out to shop so delivery of these items are very important to me. At this point I've been told that 3 of the 4 items are no longer available. I still have eight orders pending and would like to cancel them all. When this is over I will never do business with QVC again and I will recommend same to all my friends and relatives. At some point tomorrow I'll contact my credit card company to see what they suggest.

Parke111, are you the same person as "dominica1", the customer who complained about her packages?

Re: Zero help for lost packages

majaca — Thu, 11 Dec 2014 19:45:25 GMT

I am getting ready to post a thread on here about MY recent (last 10days) and horrible experiences with several QVC orders. Been shopping with them for almost 20yrs....never had so many mistakes as this past week, in that whole 20yrs. Fed up. I am currently waiting on a call back from Corporate! Here's their # in case anybody wants it: 1-484-701-1000

Re: Zero help for lost packages

parke111 — Thu, 11 Dec 2014 21:09:20 GMT

No, I'm not the same person. This just started yesterday when I learned packages were delivered on Monday. I am convinced that UPS delivered the merchandise to the wrong unit. My problem with QVC is simply that they have refused to request a tracer on the packages. Their statement was that they prefer to refund my $$ and collect from UPS at a later date. That is not acceptable to me since these are Christmas gifts and I am currently unable to get out due to back surgery. Products won't be replaced due to being sold out. The last manager I spoke with last night asked me to give her until tonight. She said she was trying to get some kind of code from corporate to allow a tracer. UPS seems to think they may can locate the packages with an ok to trace. I also have someone posting some flyers around the complex.

Re: Zero help for lost packages

NC Bandwagon — Thu, 11 Dec 2014 21:24:25 GMT

Hello, parke111 and welcome.

First off, I'm very sorry about your back, so I hope that gets better.

As for QVC, it you called them on the phone, try writing them an email this time. It may sound odd, but sometimes working with CS (customer service) over the internet works a bit better sometimes because they tend to be a bit more tech savvy (yes, I know that's not always true, but it might still be worth a try).

Like someone else said, holiday time is usually when packages are most likely to get stolen, unfortunately. So they may have delivered your items to the wrong address like you said, or they did deliver it to your house, but someone took it. Whichever one happened, try writing them an email (yes, I know the back and forth is probably more than frustrating by now) and telling them exactly what happened. And give QVC the order number, the item number for each item, a description of the item, how many items you ordered, etc. Usually the more info you give them about your order, the more likely they are to help and have something to work with.

I hope your back heals.

Re: Zero help for lost packages

happygolfcartrider — Thu, 11 Dec 2014 23:28:03 GMT

All you have to do is call your credit card company and file a dispute. They will handle it.

Re: Zero help for lost packages

redtabby — Fri, 12 Dec 2014 08:12:32 GMT

UPS is at fault, and as the OP said - QVC will refund her money and get it back from UPS but that is no help for her problem. UPS used to require signatures unless the sender chose to waive a signature. By dropping that requirement UPS was able to increase the productivity of each driver. The financial hit for misdelivered or stolen packages is just a cost of doing business for UPS.

Some vendors will immediately ship out a replacement, I thought QVC used to do that too.

OP, is there any chance that you will be able to speak with the UPS driver personally when you see him/her around the complex?

Re: Zero help for lost packages

parke111 — Fri, 12 Dec 2014 10:53:35 GMT

I guess this is a final decision (I did write to them in addition to phone) QVC will NOT allow a tracer nor investigation into the missing packages. I can only speculate why. UPS cannot/will not give me contact information for the driver. There are several who deliver here. I'm trying to catch one of them to talk to. My card company will be on top of the refunds. The flyers are getting put up in the morning. I have to try to let this go, it's not worth spoiling the holiday over. I have found some okay replacements on Amazon. (bit more expensive and no easy pay) but that's okay. I will post again if the flyers work or anything changes. Thanks everyone for the support and Merry Christmas.

Re: Zero help for lost packages

snapdragons — Fri, 12 Dec 2014 14:07:05 GMT

Parke 111 sorry about your missing packages ! I had Fed EX drop off and extremely important delivery( overnite- keep refrigerated) on the Weds. before Thanksgiving, which was odd because I did not order anything! Fed Ex had the right house Number, wrong street. I put the package in my car and drove it 2 blocks away, to the right address. That person was so grateful! She was on the phone when I arrived and Fed Ex was telling her to look, it was delivered, she told them yeah it's being delivered by a neighbor ! These drivers need to be more careful, I think the driver got frustrated in my neighborhood and just dropped it off! Good thing I am a good neighbor. No signature, just left it at my door!

Re: Zero help for lost packages

Spurt — Fri, 12 Dec 2014 22:33:29 GMT

ParkeIII sorry to hear about the problem with your packages...

I recently received someone else's QVC order and I feel bad for the person that is waiting for their purchase, I returned it to QVC...

There have been several stories on our local news about people following USPS, UPS, and FedEX trucks and stealing packages that are left at the door. So sad that people are so heartless to steal other people's gifts to others....

Re: Zero help for lost packages

Spurt — Fri, 12 Dec 2014 22:45:26 GMT

On 12/12/2014 parke111 said: I guess this is a final decision (I did write to them in addition to phone) QVC will NOT allow a tracer nor investigation into the missing packages. I can only speculate why. UPS cannot/will not give me contact information for the driver. There are several who deliver here. I'm trying to catch one of them to talk to. My card company will be on top of the refunds. The flyers are getting put up in the morning. I have to try to let this go, it's not worth spoiling the holiday over. I have found some okay replacements on Amazon. (bit more expensive and no easy pay) but that's okay. I will post again if the flyers work or anything changes. Thanks everyone for the support and Merry Christmas.

There have been lots of news stories lately about missing or stolen packages....

One man had ordered about $800 in gifts for his children and the packages were stolen and Wal Mart stepped up to the plate and replaced and redelivered everything ....... what a difference....and QVC would not even do a tracer or an investigation!!!! If they did not want you to have the driver info, then the Q should have acted as the middleman and had UPS deal with their driver, and UPS could have gotten back to QVC, then QVC to you....I guess too much trouble for them, so they lost a customer.....I'd write a letter via snail mail to Corporate...those seem to carry some weight....