topic Return Credit (separate charge for return label fee) in Q Talk

Return Credit (separate charge for return label fee)

luvluvluv — Fri, 11 Feb 2022 19:44:54 GMT

Hello everyone! My aplogogies if this has already been discussed. It seems that credits are being issued differently than before. Instead of deducting the $6.95 return label fee from the credit, they are issuing the full credit (minus original shipping) and charging a separate $6.95 fee. This is the first time my credits have been done like this. I just wanted to give everyone the heads up in case anyone else notices this and wonders why there is a $6.95 fee decucted when the credit amount covers the $6.95.

Re: Return Credit (separate charge for return label fee)

Sooner — Fri, 11 Feb 2022 21:03:03 GMT

At least you know what the credit was this way.

Re: Return Credit (separate charge for return label fee)

pupwhipped — Fri, 11 Feb 2022 21:41:29 GMT

@luvluvluv, did you return the item using QVC's Easy Return program? I also got the charge but assumed it was because I used Easy Returns and it's different...it was the first time I've ever used it. I am very curious about this. Thanks.

Re: Return Credit (separate charge for return label fee)

luvluvluv — Fri, 11 Feb 2022 22:08:51 GMT

@pupwhipped No, I didn't use the Easy Return. I just stuck the return label on and dropped of at post office. I haven't tried the Easy Return yet but it sounds like it is a quicker turnaround for the credit.

Re: Return Credit (separate charge for return label fee)

millieshops — Fri, 11 Feb 2022 22:10:27 GMT

Not sure I understand. Has the amount changed or just the bookkeeping?

Re: Return Credit (separate charge for return label fee)

reviewer from sc — Fri, 11 Feb 2022 22:10:48 GMT

On my return back in December, they started doing that to me. I normally buy on free shipping days. So, I'm not charged for any original shipping. However, they give a refund of whatever easy payments were charged. Then, they charge the $6.95 fee. I'm not offended. Doesn't bother me.

Just a heads up. Sometimes, I'll send an item back on my own (not using the label). Once in a while, they make a mistake and charge the $6.95 fee anyway. Just e-mail the QVC social team, and they take care of it.

Re: Return Credit (separate charge for return label fee)

luvluvluv — Fri, 11 Feb 2022 22:12:25 GMT

@Sooner yes, now I won't have to calculate the fees to make sure I receive the correct credit.

Re: Return Credit (separate charge for return label fee)

luvluvluv — Fri, 11 Feb 2022 22:21:50 GMT

@millieshops just the bookkeeping. The $6.95 return label fee is the same as it always has been, but it shows on your card as a separate charge instead of being deducted from the refund credited back to the card. For example, my order refund was $30.00 so instead of receiving a credit of $23.05 they credited my card the $30.00 but then charged $6.95 as a separate fee.

Re: Return Credit (separate charge for return label fee)

MeMaw23 — Fri, 11 Feb 2022 23:59:42 GMT

did you get a tracking #? because I also used the return label and gave to PO and it was lost and they say it is my issue because I didn't get a tracking #

Re: Return Credit (separate charge for return label fee)

MeMaw23 — Sat, 12 Feb 2022 00:03:56 GMT

I returned an item to the Post Office... but didn't get a tracking # and it was lost... and so QVC says it is my problem and have file a dispute with credit card.. it was in my favor... didn't have to pay... and today I got a dispute from QVC... going to dispute it again!

Re: Return Credit (separate charge for return label fee)

millieshops — Sat, 12 Feb 2022 01:24:32 GMT

@luvluvluv thank you. I return very little, but I remember that with my last return of an item on EZP I had to do some figuring to make sure it was accurate.

Re: Return Credit (separate charge for return label fee)

BetsyDoodle — Sat, 12 Feb 2022 01:42:02 GMT

This was on QVC.com:

Return Delays from Rocky Mount Fire
Due to the recent fire in our Rocky Mount facility, we’re experiencing delays in our return processing. For a quick return, refund, or exchange, email QVCEasyReturns@qvc.com & for more details, click to see our FAQs.

I used this quick return and was refunded the total amount. In the email I received telling me of the return being processed, it also stated that if I used the $6.95 return label when sending the product back, I would see the $6.95 charge to my credit card. The exception was if the product was defective, then the whole amount would be refunded without the $6.95 being charged back. It was the fastest refund I have ever received. I did send something back and did not use this easy return and it took a month and a half to get the refund. The quick return took three days and I had my refund.

Re: Return Credit (separate charge for return label fee)

grandchildren9 — Mon, 14 Feb 2022 17:29:35 GMT

Thank you for bringing this up. Recently, I noticed this situation and clalled CS to have it explained. I, in turn, explained to them that I will be aware of the "small" additional charge before I order. Somehow, I missed that on the return label. According to CS this procedure has been in operation for a year.

Note: I always ask for a receipt for mailing..on each package when I make a return.. There is no charge, and It has been a help for proof of return twice

Re: Return Credit (separate charge for return label fee)

rilah — Mon, 12 Feb 2024 00:55:34 GMT

This has happened to me a few times. Why doesn't QVC do it all the time? It's hit or miss. Sometimes the $6.95 is deducted from the credit. And like you said, I've gotten the whole order credited and a few days later there's a $6.95 charge on my credit card.