topic Re: Tracking? in Q Talk

Tracking?

BadWolf — Tue, 09 Dec 2014 01:23:03 GMT

Is there any actual up to date tracking? I ordered two rather expensive items on Dec 1st. Tracking shows them delivered to shipper Dec 4th and nothing since. It is being shipped at their regular ground rate (still too high!) Shouldn't there be some sort of update on this besides when the shipper picked it up?

Re: Tracking?

Chatyone 2 — Tue, 09 Dec 2014 01:41:31 GMT

I am having the same problem, I ordered an item on the 28th , it showed it shipped on the 30th and since then its show its in someplace in New Jersey ( I live in Md) . no action on it since then Dec 1st ..all week it has not been updated. I contacted Qvc and they said I had to wait till Dec 13th and then I could get a credit or reorder.. Now I ordered a jacket for my grandson on the 1st and it delivered on Friday .. I don't get it . meanwhile something I ordered on the 28th has been stuck in New Jersey all week and going still into this week.. I have about had it with their deliveries

Re: Tracking?

CalminHeart — Tue, 09 Dec 2014 01:41:42 GMT

Was it shipped by UPS or FedEx or USPS Priority or Overnight? If not, you're probably out of luck. If it's parcel post or regular mail, you probably won't know anything until it's delivered.

Re: Tracking?

Chatyone 2 — Tue, 09 Dec 2014 01:49:28 GMT

they are saying US mail.. but usually it will show when it hits our post office and then I have to allow a few more days.. but like I said I ordered since and already received that package last Friday .. I did here that a Ups truck coming into Baltimore last Tuesday caught fire and everything was lost.. they said the shippers would be notified and then they will notify

customers..

Re: Tracking?

debic — Tue, 09 Dec 2014 03:09:57 GMT

I have better luck going to the actual shipper's (UPS,USPS, etc) web site. Amazon is even worse as they have so many different shippers. I've received stuff that says still in transit and not received stuff that says delivered.

Re: Tracking?

apple1964 — Tue, 09 Dec 2014 15:39:21 GMT

If these items are ""rather expensive"" as you mentioned I would have not gone for ground delivery. I would have done express mail and paid the extra postage and maybe insured it. [depending on what it was]. In other words you get what you pay for.

Re: Tracking?

TTerri — Tue, 09 Dec 2014 18:18:44 GMT

On 12/8/2014 BadWolf said:
Is there any actual up to date tracking? I ordered two rather expensive items on Dec 1st. Tracking shows them delivered to shipper Dec 4th and nothing since. It is being shipped at their regular ground rate (still too high!) Shouldn't there be some sort of update on this besides when the shipper picked it up?

I'm assuming by ground you mean you went with QVC's 'best standard delivery', which, in my experience, is through USPS and I don't recommend you ever go with USPS, especially this time of year. USPS tracking isn't very good. If there's no new tracking info chances are good that it's still sitting where it was last scanned.

Re: Tracking?

redtabby — Tue, 09 Dec 2014 18:23:19 GMT

I noticed on my tracking that the item was picked up by a USPS partner, so no tracking updates until out for delivery. I abhor Smartpost, it takes much longer and there is no tracking.

Re: Tracking?

TTerri — Tue, 09 Dec 2014 18:38:41 GMT

On 12/9/2014 redtabby said: I noticed on my tracking that the item was picked up by a USPS partner, so no tracking updates until out for delivery. I abhor Smartpost, it takes much longer and there is no tracking.

Are you talking about UPS SurePost or FedEx SmartPost? There's tracking info for both.

Re: Tracking?

redtabby — Tue, 09 Dec 2014 21:33:44 GMT

I am not sure who the partner was, all I know is that on dec 2 the item was picked up at QVC and there was no further activity at the usps site until dec 8 when it was sorted at my local office. I tried plugging the tracking number qvc gave me at ups and fedex and it did not work.

Re: Tracking?

MAIZEY — Wed, 17 Dec 2014 00:11:03 GMT

Frankly I don't know why they bother even having tracking. Sure could take a page from Amazon, on a lot more than just tracking too.

Re: Tracking?

Kachina624 — Wed, 17 Dec 2014 04:56:28 GMT

On 12/8/2014 Chatypaty said:
they are saying US mail.. but usually it will show when it hits our post office and then I have to allow a few more days.. but like I said I ordered since and already received that package last Friday .. I did here that a Ups truck coming into Baltimore last Tuesday caught fire and everything was lost.. they said the shippers would be notified and then they will notify

customers..

I believe that was a FedEx truck.

Re: Tracking?

Kachina624 — Wed, 17 Dec 2014 05:02:51 GMT

The USPS rarely if ever keeps their tracking up to date. There will be nothing for a week, then on the day it's out for delivery, suddenly there is a flurry of activity. If you don't expect it, you won't be disappointed when it doesn't appear. UPS, when very busy, also can get sloppy with keeping tracking updated. QVC has nothing to do with tracking; it's all on the shipper. I don't know how anyone can compare QVC with Amazon as they are entirely different types of operations.