topic Re: Distribution Center Fire in Q Talk

Distribution Center Fire

LikeToKnow — Tue, 21 Dec 2021 21:51:35 GMT

How will the fire at the Rocky Mount, NC distribution center effect return items? Don’t some of them go there?

Re: Distribution Center Fire

KingstonsMom — Tue, 21 Dec 2021 22:26:57 GMT

QVC has said that it's too soon to determine any of the logistics, but they would update QVC customers when any of that is determined.

Re: Distribution Center Fire

SilleeMee — Tue, 21 Dec 2021 22:28:25 GMT

Auto-Delivery products will also be affected.

Re: Distribution Center Fire

mspatmac — Tue, 21 Dec 2021 23:01:26 GMT

@KingstonsMom wrote:
@LikeToKnow

QVC has said that it's too soon to determine any of the logistics, but they would update QVC customers when any of that is determined.

@KingstonsMom @LikeToKnow can you imagine the nightmare trying to figure it all out?

Re: Distribution Center Fire

KingstonsMom — Wed, 22 Dec 2021 00:53:15 GMT

@mspatmac

I know. Plus, it's still being investigated and with 1 death, it's a crime scene until the investigation is completed.

No one knows how long that will take, even QVC.

Re: Distribution Center Fire

decaf — Wed, 22 Dec 2021 01:12:21 GMT

@LikeToKnow It's covered in the update they posted today:

Posted: December 21, 2021 Update on QVC Orders & Returns Impacted by the Rocky Mount Fire

We’re still working to understand the full impact of the fire on QVC orders and returns. However, here are some answers to Frequently Asked Questions that you may find helpful:

Is my QVC order or return affected by the fire?
Currently, we’re reviewing individual orders, and we’re contacting customers whose orders have been impacted. If your order has been affected in any way, you’ll hear from us. There’s no need to contact Customer Service at this time.

Can I still use my Q Return Label if it says Rocky Mount?
Yes, please continue to use the label provided on QVC.com or within your package. Our carriers will reroute the return appropriately for processing of your refund.

Will my QVC return processing and refund be delayed?
Please expect, in some situations, for your refund to be delayed due to the fire. If you are returning an item and you choose to use our Q Return Label, we may be able to process your refund more quickly. Or, you can always send us your returns as usual and contact Customer Service with any questions.

I returned an item to Rocky Mount with a request for an exchange, will I receive it?
Unfortunately, no. We’re unable to issue an exchange for returns sent to Rocky Mount at this time. Our Customer Service team members can assist you in reordering the item if it’s available, and we will honor the original price at the time you purchased. Please give us a call at 1.800.367.9444, and we’ll be happy to help with your exchange request.