topic Re: QVC please don’t run video automatically! in Q Talk

QVC please don’t run video automatically!

Summer Shine — Wed, 15 Dec 2021 21:40:23 GMT

When I want to look at an item on QVC online and I click on it now it launches into a video, not only does it launch I can't even figure out how to stop it without just clicking off the product altogether. It is very intrusive. I want the OPTION to listen to avideo that I can stop and start at will. I often shop QVC online because I don't like the high-pressure sales, hots interrupting guest to yell how many are left, order right now, when it's gone it's gone! Now my online viewing is feeling that way and while I'm venting let's just talk about the "almost gone pop up" aggressive, pushy and I do not enjoy it. Surely this is not helping sales.

Re: QVC please don’t run video automatically!

Melvin-QVC — Wed, 15 Dec 2021 21:49:18 GMT

@Summer Shine wrote:

When I want to look at an item on QVC online and I click on it now it launches into a video, not only does it launch I can't even figure out how to stop it without just clicking off the product altogether. It is very intrusive. I want the OPTION to listen to avideo that I can stop and start at will. I often shop QVC online because I don't like the high-pressure sales, hots interrupting guest to yell how many are left, order right now, when it's gone it's gone! Now my online viewing is feeling that way and while I'm venting let's just talk about the "almost gone pop up" aggressive, pushy and I do not enjoy it. Surely this is not helping sales.

@Summer Shine At the bottom of the video, there should be a box you can uncheck that reads "Play Video Automatically". I hope this helps.

Re: QVC please don’t run video automatically!

Summer Shine — Wed, 15 Dec 2021 22:44:24 GMT

THANK YOU MELVIN!!!

Re: QVC please don’t run video automatically!

Pearlee — Fri, 17 Dec 2021 20:49:49 GMT

A mod replied how not to get automatic videos.

Re: QVC please don’t run video automatically!

Catd915 — Mon, 03 Jan 2022 00:53:49 GMT

Please stop these videos. They scare my cat with the noise. I'm ready to stop ordering

Re: QVC please don’t run video automatically!

Catd915 — Mon, 03 Jan 2022 00:55:26 GMT

Can't find that stop button

Re: QVC please don’t run video automatically!

BornToShop — Mon, 03 Jan 2022 01:15:51 GMT

@Catd915 You are correct. No such fix and it is extremely annoying.

Re: QVC please don’t run video automatically!

on the bay — Mon, 03 Jan 2022 01:19:45 GMT

@Melvin-QVC wrote:
@Summer Shine wrote:
When I want to look at an item on QVC online and I click on it now it launches into a video, not only does it launch I can't even figure out how to stop it without just clicking off the product altogether. It is very intrusive. I want the OPTION to listen to avideo that I can stop and start at will. I often shop QVC online because I don't like the high-pressure sales, hots interrupting guest to yell how many are left, order right now, when it's gone it's gone! Now my online viewing is feeling that way and while I'm venting let's just talk about the "almost gone pop up" aggressive, pushy and I do not enjoy it. Surely this is not helping sales.
@Summer Shine At the bottom of the video, there should be a box you can uncheck that reads "Play Video Automatically". I hope this helps.

@Melvin-QVC,

For me the video starts playing before I can uncheck the box that says play video automatically. It goes on so fast, you don't have time to uncheck it.

I have to keep clicking on the pictures over and over to stop the video.

Maybe this complaint could be forwarded to those that might change it? If you can thank you!

Re: QVC please don’t run video automatically!

SharkE — Mon, 03 Jan 2022 01:33:34 GMT

just click on a color choice it stalls the video then gives you a choice to 'return to video' or not.

Re: QVC please don’t run video automatically!

Caaareful Shopper — Mon, 03 Jan 2022 06:20:43 GMT

@Melvin-QVC

On a laptop, that box is there to check or un-check.

However, on a tablet, there is no box to check. Only recently, in the past couple of weeks, has the irritating automatic play of the video started.

For example, you click on an item to view. Everything's fine until you click on a color choice. The video starts playing in the background -- it's only the AUDIO that you hear, while looking at that color option. It's not showing you the video (that you didn't click to see), it's the audio of the video playing.

This never used to happen before. This is a QVC IT issue.

Re: QVC please don’t run video automatically!

eadu4 — Mon, 03 Jan 2022 12:31:05 GMT

I just turn down the audio on whatever device I'm using and any video can play while I'm browsing but you will not be interrupted with the sound. And yes you can do that on any device. If I am going to a site I want to hear I turn it up. I always have my audio turned down on my laptop.

Re: QVC please don’t run video automatically!

Caaareful Shopper — Mon, 03 Jan 2022 14:25:32 GMT

@eadu4 wrote:
I just turn down the audio on whatever device I'm using and any video can play while I'm browsing but you will not be interrupted with the sound. And yes you can do that on any device. If I am going to a site I want to hear I turn it up. I always have my audio turned down on my laptop.

@eadu4 Yes, when I remember, I do that too. But I'm on my tablet with many apps and websites open at one time (often comparing prices or checking social media reels). I have my volume set for those where I like it. So remembering that I now have to turn it down just for QVC -- back & forth.

Also, I play music on my tablet in the background. But when the QVC video plays it automatically cuts off my music playing. So I have to then stop the QVC video, and then go back to the music app and restart my music.

It's just a nuisance, and it this has only been happening recently. It was not like this before a few weeks ago.

@Melvin-QVC