topic Re: Preparing Your Order in Q Talk

Preparing Your Order

Tukey — Tue, 14 Dec 2021 12:26:21 GMT

So there was something I wanted but it was on waitlist so I went for it. Then it popped up on HSN, in stock, so I ordered and went to cancel the one on QVC, but it showed "Preparing Your Order" and unable to be cancelled So I went and cancelled the HSN one. Now like 6 days later it still shows they are preparing my order. It never used to be in this stage that long. Is someone physically walking it across town to place in the envelope? If QVC is slow and cannot get their act together, fine but let me cancel it. I am basically in limbo now. So I reorded the one on HSN. I will just immediately return the QVC one if/when/should it ever ship. QVC must not understand that some of us celebrate a holiday called "Christmas" that is next Saturday. "Preparing My Order" will not help me next Saturday.

QVC is going downhill. A random envelope showed on Saturday and it was a pair of Kim Gravel Rumba Red velvet leggings. "Patricia T" in Ohio - your leggings were shipped to "Gina in Maryland". The label had all of my information. But the packing slip had this woman's info and I did not order this item. I scheduled a USPS pickup of this today. I refused to go stand in line during the post office's busiest time and return something I did not order. Luckily my mail carrier will collect it today when they drop off my mail. That woman will probably get charged for the return and it is not her fault.

Re: Preparing Your Order

Pecky — Tue, 14 Dec 2021 13:25:56 GMT

I have a few orders that have said that for over a week now. It is frustrating.

Re: Preparing Your Order

queendiva — Tue, 14 Dec 2021 13:31:08 GMT

One reason, along with crazy high prices and junky "gift" shows galore that has me down to ordering one item a month as opposed to my old QVC shopping habit or two items or more per week

Re: Preparing Your Order

RespectLife — Tue, 14 Dec 2021 13:51:15 GMT

@Tukey

We have all been warned for months and months from everyone to order early! Even the local news!

If you waited this long to order something hoping for Christmas delivery, that's really on you.

The fact that QVC typically has slow preparing and processing times is well known.

We have been asking for years to be able to cancel more orders, but that has never been addressed to customer's satisfaction. We all know this as well.

You can't cancel the majority of the time.

Re: Preparing Your Order

LindaSal — Tue, 14 Dec 2021 14:16:24 GMT

Yes we were warned........I stopped ordering on the Q weeks ago. I have one order out at HSN for the TS fleece leggings the other day, but it doesn't matter when they show up as they are for me. I am waiting for one more gift which was a last minute idea for my son and it's another online purchase, not the Q. Supposed to be delivered by this Friday. I made myself a promise to NOT order anything else this month and my New Years resolution (I know I am early) is too just try to STOP QVC ordering in general.

Re: Preparing Your Order

seaBreeze — Tue, 14 Dec 2021 15:14:37 GMT

Immediately after ordering my last item, it went into "Preparing your order" mode. I believe that is occurring so you cannot cancel (e.g., buyer's remorse).

Then you are in the queue for the warehouse to 'pick your order'. After going on the conveyor belt, it is dropped thru a chute for the shipper to pack. All that takes a week on some orders.

Re: Preparing Your Order

Bella Chloe — Tue, 14 Dec 2021 17:58:42 GMT

Yes, Preparing Your Order is QVCs way of blocking your ability to cancel an order which I have been trying to do for over three weeks. The CS rep says they can't cancel it even though last week the date was changed to delivery 12/24. I even spoke with a manager in CS who said it is in warehouse and it can't be cancelled by CS and if I reveive it I can return it. They are hoping you will keep it. I know they are having shipping problems but I don't want Christmas decorations after Christmas or for next year. They are disappointing customers Sad.

Re: Preparing Your Order

Biftu — Wed, 15 Dec 2021 02:52:37 GMT

I think items go to Preparing your Order more quickly at this time so that they can be shipped in time for the holiday. Of course that doesn't mean it will happen. The few items I ordered have arrived and others will arrive before Christmas. Ordering this close to Christmas is a chance I wouldn't take. We have all heard of shipping issues throughout the retail chain.

Re: Preparing Your Order

Kindaglitzy — Wed, 15 Dec 2021 12:25:48 GMT

I completed any gift orders in October. Don’t particularly like having to plan gifts starting beginning of Fall, but find it necessary due to current shipping issues most places. My couple outstanding orders are not gifts, only reason I ordered my Kirks Folly items are special pricing will disappear and not interested in paying inflated costs in January. I caution you to watch prices of items purchased within 30 days of purchase date, I had a ring go down in price by approximately $25 dollars. I did get a price adjustment. I also do not understand why it takes days and days to “prepare an order”.

Re: Preparing Your Order

Fressa — Wed, 15 Dec 2021 17:19:33 GMT

I had the same situation today. That change in policy should be noted on the automated system and stated on the ordering function. Nothing you can do about it but be more cautious in the future. DISAPPOINTING!

Re: Preparing Your Order

Cumbercookie13 — Wed, 15 Dec 2021 17:55:12 GMT

I ordered a toy as a gift for a little boy whose family I sponsored for Christmas. He loves Spiderman and QVC believe it or not had a Spiderman flying toy on sale and with free shipping, the cheapest price out of many retailers. I ordered it Black Friday weekend, and it was stuck in that Preparing Your Order mode for a few days but it did ship and I got it the following weekend. That was the first time I saw that, and wasn't sure what it meant, but if it is a way to prevent you from canceling, they really shouldn't do that. QVC should allow buyers at least a 24 grace period in which they can cancel.

Re: Preparing Your Order

CABRIT — Thu, 16 Dec 2021 01:30:19 GMT

I had the same thing happen to me. Someone's order from Wisconsin came to me, and she got mine I think, because when I went to check when I'd receive an order, it said returned - not by me!

Re: Preparing Your Order

la2va2ga — Tue, 21 Dec 2021 06:47:33 GMT

Omg ! The inability to cancel items before they’ve even shipped is maddening ! In 2022 , I’d like to see qvc shoppers turn away from QVC and their deceptive sales pitches and manipulations . Issac boasts about Pima cotton. I guess that’s suppose to justify his prices. Yet Walmart does tops with Pima for 16 bucks! Stop the madness!!!

Re: Preparing Your Order

Tukey — Tue, 21 Dec 2021 12:21:25 GMT

Thanks for the replies. I have dealt with shipping delays everywhere not just the Q (and this was before the horrible warehouse fire). My issue was that these used to stay in a status that you could decide to cancel if you no longer wanted to wait. And now (and there is no rhymn nor reason to it) it goes to "Preparing Your Order" and it just stays there. The status implies it is actively being retrieved and boxed for shipment, yet I cannot believe that is the case if it stays in that category for 7, 10, more days.

I read someone posted of a Christmas wreath ordered well in advance that had an updated arrival date of Dec 27 Sheesh. I think that is worse!

Re: Preparing Your Order

qvcaddition — Thu, 23 Dec 2021 16:47:10 GMT

I also feel like most of you, but this week QVC came through with quicker deliveries. Everything came before the 24th.

So, i need to thank them.