topic Re: Returns processing very slow in Q Talk

Returns processing very slow

baglady9 — Tue, 26 Oct 2021 11:02:01 GMT

I have returns still processing from a September ship back date. By the time they process my return my easy pay is 1/2 way paid off. its a crime how they hang onto your money. This makes me very angry.

Re: Returns processing very slow

lovesallanimals — Tue, 26 Oct 2021 13:05:54 GMT

I know. My returns take at least a month to get processed, most of the time it takes longer than that. When I return anything to HSN, I get credited within 2 weeks.

Re: Returns processing very slow

Foxxee — Tue, 26 Oct 2021 13:10:49 GMT

It's been taking me 3-4 weeks from the return ship date to receive refunds.

Email the Social Team at QVCSocialTeam@QVC.com with your order number and explanation. Most likely someone there can help you.

Re: Returns processing very slow

RespectLife — Tue, 26 Oct 2021 13:40:48 GMT

@baglady9

Oh gosh yes, As @Foxxee said, contact the mods.

Why have you waited 2 mos to follow up?

Re: Returns processing very slow

CalminHeart — Wed, 27 Oct 2021 12:18:53 GMT

@baglady9 wrote:
I have returns still processing from a September ship back date. By the time they process my return my easy pay is 1/2 way paid off. its a crime how they hang onto your money. This makes me very angry.

It's one of the reasons I haven't purchased anything from Q for over a year. Shipping and returns take so much longer than any other retailer.

Re: Returns processing very slow

Linda0215 — Fri, 29 Oct 2021 17:45:16 GMT

@baglady9 Totally agree. Absolutely unacceptable. I'm still waiting for credits to come through on 6 items I returned and I'm already two payments into Easy Pay as well. The woman at the post office told me once they scan the item, QVC knows it's on its way. I don't understand what the holdup is, but I will tell you this that I am done with them. I will not buy another thing from QVC. This new CEO has his work cut out for him. I wonder if they are aware how horribly their company is run.

Re: Returns processing very slow

Imadickens — Sat, 30 Oct 2021 01:07:59 GMT

I’m just about there with you. My boxes look like a 2 year old made them. Half have no recept slip inside or on the outside! Two items that were gifts had the internal package ripped! I can’t gift those so I pay to return them. I’m an inch from thru! I hope they listen!

Re: Returns processing very slow

SleeplessinSD — Sat, 30 Oct 2021 01:49:36 GMT

Contact QVCEasyReturns@QVC.com with all the information regarding your order that's being returned. I've done this several times, and I hear back from them usually the same day. They credit my account immediately and let me know the amount.