topic Re: QVC wins slowest shipping award.... in Q Talk

QVC wins slowest shipping award....

chiclet — Sat, 16 Oct 2021 10:12:48 GMT

I order mostly from Amazon (not prime) and Walmart. Sometimes I order from Ulta, HSN or some clothing place. No one has the slow shipping and handling that Q has...It takes a week to ship and a week or more to get it. I try to put it out of my mind and not think about the order for three weeks. The other places I mentioned have it at my door within a week. I did have one HSN order that took a couple of weeks which was very unusual. I think I will try to pay off my Q card and cancel it so I won't be tempted any more. I am sure I could find what I need somewhere else except for the brands that are only at QVC like Denim and Company, Isaac mizrahi and Kim Gravel.

Re: QVC wins slowest shipping award....

LovemesomeQ1979 — Sat, 16 Oct 2021 10:18:31 GMT

@chiclet Yes, the Q definitely wins the slowest shipping award! The "covid excuse" doesn't cut it for me. QVC's shipping nightmare started long before covid came along.

Re: QVC wins slowest shipping award....

Nataliesgramma — Sat, 16 Oct 2021 10:18:32 GMT

I have to agree for the most part...

The only other place that is slow is...The Disney Store....

Re: QVC wins slowest shipping award....

avid shopper — Sat, 16 Oct 2021 10:43:40 GMT

...yes they do and it has been happening since way before Covid.

I ordered from HSN on Sunday, received on Thursday!

It is sad the way things have developed at QVC over the years, in ways to numerous to list, not just shipping. It used to be the best place to shop.

Re: QVC wins slowest shipping award....

Grade1Teach — Sat, 16 Oct 2021 11:19:12 GMT

I do have to agree with this.

I know all about the shipping issues that we are facing in the US right now. However, I order from MANY places online and I have never had to wait as long as I do with QVC. I order from Amazon (like so many others), Kohl's, Target, The Children's Place, Bath & Body Works, Ebay, Yankee Candle, Sephora, and the list goes on. The longest I ever have had to wait for any of these items to get to me has been a week (if even). Most items are arriving within 2-3 days. I placed an order on Target Sunday night and received it by Tuesday.

The real kicker for me is that most of these places offer FREE shipping. I am getting my orders super-quick and I'm not paying extra for anything. QVC charges a tremendous amount in shipping fees (especially if you are ordering more than one item) and you sometimes have to wait a month or more for your order.

That being said, I have also received some (very few) items from QVC very quickly. That's always a pleasant surprise. I even see that three of my advanced orders have shipped on the promised date and I should be receiving them today. However, there are just too many inconsistencies and confusion when placing an order with QVC lately. I NEVER order anything that I actually need and I DEFINITELY don't order something with the expectation that I'm going to receive it in less than a month.

I still choose to shop here because I do find some great deals and items that I can't get anywhere else. I think they have some great makeup deals and I love some of their holiday home decor items. However, before I place an order, I always look to see if I can find the same thing or something similar somewhere else for either a less expensive price or with free shipping.

I also believe these shipping issues have been happening way before COVID hit. It's just worse now because QVC never had a handle on their shipping in the first place.

Re: QVC wins slowest shipping award....

Pook — Sat, 16 Oct 2021 11:39:19 GMT

To compare Amazon and Walmart's shipping to QVC is way different! Walmart and Amazon sell like products and are heavily competing companies so they each have amped up their shipping with their pay for membership. Both have their own trucks that deliver products to other shipping companies and even their own delivery methods. QVC has 4 or 5 warehouses across the country but probably none are fully stocked with everything and a good percentage of products seem to come directly from vendors who handle the shipping. I remember the long waits for orders everywhere before the internet with no tracking systems. When an order comes is no big deal for me or I would shop elsewhere rather than complain over and over!!

Re: QVC wins slowest shipping award....

twinsister — Sat, 16 Oct 2021 12:01:27 GMT

I'm in the minority here. I ordered three items at the beginning of the week and two were delivered yesterday. The third should be delivered today. I was pleasantly surprised,

Re: QVC wins slowest shipping award....

ValuSkr — Sat, 16 Oct 2021 12:08:16 GMT

Only the Slowskys - the turtles in ads for Comcast's Xfinity service - would be impressed with an award like that!

Re: QVC wins slowest shipping award....

MrSour — Sat, 16 Oct 2021 12:12:54 GMT

What happened I thought the new CEO was suppose to fix all these problems?

Re: QVC wins slowest shipping award....

Pook — Sat, 16 Oct 2021 13:19:21 GMT

@MrSour wrote:
What happened I thought the new CEO was suppose to fix all these problems?

Think about it @MrSour . You think he has a magic wand? Who could fix any issues in 3 months?

Re: QVC wins slowest shipping award....

SXMGirl — Sat, 16 Oct 2021 14:18:02 GMT

My orders are getting here very quickly. In fact, I think they are getting here faster than ever before. I guess that I am one of the lucky ones.

Re: QVC wins slowest shipping award....

LindaSal — Sat, 16 Oct 2021 14:21:18 GMT

I can understand the op's opinion on the slow shipping. I know my orders have decreased immensely over the last couple of years. I have bought more on HSN than here. (they offer free shipping more often) I don't have their credit cards nor do I plan on it. I do have some easy pays left but am planning to have everything paid off by Christmas. I would not cancel my account as I may purchase in the future but the shipping many times, has been a deal breaker for me. And when the vendor's ship direct, what's wrong with them offering free shipping?? They wouldn't sell the volume if they were not on the Q. JMO.

Re: QVC wins slowest shipping award....

MrSour — Sat, 16 Oct 2021 15:11:43 GMT

The right person for the job. They usually do their best work in the first month of employment

Re: QVC wins slowest shipping award....

BalletBabe — Sat, 16 Oct 2021 15:59:58 GMT

I am finding the clothing items to be the worst. You are all right. All companies get things out quicker. This has been going on for years. I won't order anything here that I need in a reasonable amount of time.

The excuses are ridiculous. Remember before Covid it was warehouse problems? The excuses have gotten old.

Re: QVC wins slowest shipping award....

Growing — Sat, 16 Oct 2021 16:42:12 GMT

I personally like Land's End because of the cotton content in their clothing. But they have gotten extremely slow and send emails about how being short staffed is their problem. I ordered some shirts to take on a vacation a month in advance from LE and they arrived while I was on the vacation. This is how life is. Companies are short staffed as are the lack of truck drivers and warehouse workers and the mail is slow where I live also. Welcome to real life is how I think about it. This is our new normal. Even Amazon has slowed down where I live, in a big city. They promise it will come tomorrow but it turns out they deliver it in two days and sometimes at 9 pm at night it arrives.

EDIT: I also wonder if companies are selling the items that are still waiting at the California ports that are so backed up. Google this, something like 50 container ships waiting to get unloaded. I know someone who worked for a big retailer and they could not get the items out of the consolidator in California last year. Still selling them online but they didn't have it in their own warehouses because California was shut down at that time.

Re: QVC wins slowest shipping award....

Miss Pepsi — Sat, 16 Oct 2021 18:28:10 GMT

No Wayfair is the slowest, Order placed last march "In Stock" arrived in September, they never let me cancel, i refused it and closed my account. Worst Customer Ever. I had ordered several things that took months. NOPE done with them.

Re: QVC wins slowest shipping award....

giova — Sat, 16 Oct 2021 21:51:26 GMT

Yes! QVC deserves the Oscar for the slowest shipping and returns.

Re: QVC wins slowest shipping award....

Catiele — Sun, 17 Oct 2021 00:16:40 GMT

My last two orders came fast. No complaints here.

Re: QVC wins slowest shipping award....

Jacie — Sun, 17 Oct 2021 00:40:30 GMT

QVC has never been a shipping magician. Slow all the time. They need to come into this century.

Re: QVC wins slowest shipping award....

ellaphant — Sun, 17 Oct 2021 00:51:12 GMT

@Pook wrote:
To compare Amazon and Walmart's shipping to QVC is way different! Walmart and Amazon sell like products and are heavily competing companies so they each have amped up their shipping with their pay for membership. Both have their own trucks that deliver products to other shipping companies and even their own delivery methods. QVC has 4 or 5 warehouses across the country but probably none are fully stocked with everything and a good percentage of products seem to come directly from vendors who handle the shipping. I remember the long waits for orders everywhere before the internet with no tracking systems. When an order comes is no big deal for me or I would shop elsewhere rather than complain over and over!!

I am not a member and use Amazon and love their speedy delivery. Macy's is outstanding. I ordered something last Tuesday and it arrived Thursday afternoon. QVC needs to join the big leagues and revamp their warehouse/shipping department.