topic Re: Merchandise credits in Q Talk

Merchandise credits

Baylie — Sat, 09 Oct 2021 19:32:53 GMT

After you return items, is there somewhere on this website where you can see how many merchandise credits you have?

Re: Merchandise credits

Miss Pepsi — Sat, 09 Oct 2021 20:18:13 GMT

they give merchandise credits??

Re: Merchandise credits

Sage04 — Sat, 09 Oct 2021 20:21:25 GMT

I've never heard at this here at QVC but I know at Amazon they give you a choice whether to credit your Card or Amazon credit or something like that.

Re: Merchandise credits

fthunt — Sat, 09 Oct 2021 20:25:59 GMT

Q used to I know. I don't buy much that needs to be returned - but CS would ask if I wanted refund in method of payment - or - a QVC credit.

Re: Merchandise credits

sarahpanda — Sat, 09 Oct 2021 20:52:38 GMT

I never buy anything on easy pay and when I make returns, I always check the box on the enclosed return slip that says ''REFUND BY ORIGINAL METHOD OF PAYMENT''...ALWAYYYYS !!! Recently, I've been seeing most of my returns are going back to a credit which I don't understand at all. This morning I purchased a sweater and the end cost was 0.31 cent because of a ''credit'' . Something sure has changed and I can't figure it out. Makes me even more leery of making purchases.

Re: Merchandise credits

loriqvc — Sat, 09 Oct 2021 21:55:21 GMT

@Baylie - If you put something in your cart and do a mock checkout where you go through the process up to the final page where you'd submit your order, any credits you have should be listed as a payment option. You could also try sending a message to the moderators to see if they can provide that information: QVCSocialTeam@qvc.com. Good luck!

Re: Merchandise credits

Pearlee — Sun, 10 Oct 2021 02:57:59 GMT

@Miss Pepsi wrote:
they give merchandise credits??

@Miss Pepsi That's an option when you return something, rather than crediting back your method of payment.

Re: Merchandise credits

Baylie — Sun, 10 Oct 2021 12:21:55 GMT

On the return form you have a choice of original payment or merchandise credits. The merchandise credits are available when you are paying for something but I can't find the amount available anywhere on the website unless I am ordering something. Maybe I should post this in the customer care section.

Re: Merchandise credits

qbetzforreal — Sun, 10 Oct 2021 13:37:37 GMT

@Baylie It would be posted under your account.

Re: Merchandise credits

Miss Pepsi — Sun, 10 Oct 2021 14:23:55 GMT

@Pearlee wrote:
@Miss Pepsi wrote:
they give merchandise credits??

@Miss Pepsi That's an option when you return something, rather than crediting back your method of payment.

ok thanks, Been a gazillion years since i have returned anything. Thanks for the clarification.

Re: Merchandise credits

Baylie — Sun, 10 Oct 2021 14:42:28 GMT

I have checked under my account and have still never seen the credits listed.

Re: Merchandise credits

Beth-QVC — Sun, 10 Oct 2021 19:44:06 GMT

@Baylie

You will see all exisiting member credits that you have on the check out screens. As you place a new order, you will be able to use all or part of the total credits listed.

Beth QVC

Re: Merchandise credits

Baylie — Mon, 11 Oct 2021 11:53:02 GMT

I understand that but is there somewhere on the site when I can see how many merchandise credits I have before I order something? I also always check merchandise credit when I return something but it is often returned to my credit card instead.