topic Re: HOW IS THIS WORKING FOR YOU, QVC? in Q Talk

HOW IS THIS WORKING FOR YOU, QVC?

walker — Tue, 05 Oct 2021 00:34:43 GMT

SO....QVC....Better go back to Square One and have the genius who upset your customers about closing Forums....RETHINK! Is loss of many customers worth it? Of course, you keep working on the "new" customers....sign them on with a Q card....$40 off, etc, etc. Long standing customers don't mean anything, eh? Wait and see.

Re: HOW IS THIS WORKING FOR YOU, QVC?

bohogypsy — Tue, 05 Oct 2021 01:04:55 GMT

Best laugh of the day!

Re: HOW IS THIS WORKING FOR YOU, QVC?

Kachina624 — Tue, 05 Oct 2021 01:14:12 GMT

New Qurate CEO Mr David Rawlinson's first day on the job. Welcome to QVC Mr. Rawlinson. You've been managing a hardware company. You've got a lot to learn.

Re: HOW IS THIS WORKING FOR YOU, QVC?

proudlyfromNJ — Tue, 05 Oct 2021 01:18:12 GMT

@Kachina624 wrote:
New Qurate CEO Mr David Rawlinson's first day on the job. Welcome to QVC Mr. Rawlinson. You've been managing a hardware company. You've got a lot to learn.

@Kachina624 When I first came here this morning I wondered if this was a coincidence or not.

Re: HOW IS THIS WORKING FOR YOU, QVC?

Sage04 — Tue, 05 Oct 2021 01:42:14 GMT

@proudlyfromNJ wrote:
@Kachina624 wrote:
New Qurate CEO Mr David Rawlinson's first day on the job. Welcome to QVC Mr. Rawlinson. You've been managing a hardware company. You've got a lot to learn.
@Kachina624 When I first came here this morning I wondered if this was a coincidence or not.
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I do believe that this was in the works for a while. The new CEO will get the blame for it. This didn't just happen. Someone didn't have the nerve to do it (even though I believe it was his idea) so he let it fall on the new guy.

Re: HOW IS THIS WORKING FOR YOU, QVC?

Foxxee — Tue, 05 Oct 2021 13:23:12 GMT

@Kachina624 wrote:
New Qurate CEO Mr David Rawlinson's first day on the job. Welcome to QVC Mr. Rawlinson. You've been managing a hardware company. You've got a lot to learn.

@Kachina624

I have seen new CEO's initally making radical changes alienating their employees and customers. Of course, some employees and customers leave. Some employees are let go.

We know this, one of the worst things a CEO can do is walk in and make oodles of changes right off the bat. These new CEO's want to impress the board and stockholders by showing them how much money will be saved.

However, of course, in the long run, hasty decisions and poor judgement hurts companies. You are right about his experience. One year with the previous company.

He's had several months to look over everything before Mike George left. I'm sure he had a list of changes he wanted to make.

I assume he doesn't like what was being discussed here on the forum. We have been exposing QVC's weaknesses in hopes they would be remedied.

Without the forum, how will customers know who to contact when Customer Service is unable to help them? They won't know about the Social Team if it still exists after November 2?

Will the Social Team be eliminated, as well?

Re: HOW IS THIS WORKING FOR YOU, QVC?

Venezia — Tue, 05 Oct 2021 02:49:03 GMT

@Foxxee - I asked the question about the Social Team earlier today on another thread and moderator Wayne answered me. He says the email address (QVCSocialTeam@qvc.com) will still work.

But then, we were told months ago that there was no truth to the rumors flying about then, that the forums would be shut down. So how do we know what to believe anymore?

I remember when a new CEO took over JC Penney and nearly ran it into the ground before he was replaced. One of the first things he did was try to revamp its image with "trendier" clothing lines and did away with some customer favorites. They were finally brought back due to the outcry, but IMO Penney's has never really recovered.

Maybe QVC's day is done, too?

Re: HOW IS THIS WORKING FOR YOU, QVC?

Icegoddess — Tue, 05 Oct 2021 02:52:51 GMT

I wondered if all the people saying they didn't shop on QVC but posted on the forums had anything to do with it. I always said I didn't buy clothing, but I bought other stuff.

Re: HOW IS THIS WORKING FOR YOU, QVC?

Foxxee — Tue, 05 Oct 2021 04:20:38 GMT

Looks like no one at QVC noticed how many times forum posters helped others with a multitude of QVC issues, many newbies, who couldn't get their questions answered by the Customer Service Dept.

To some extent some here became a small extension of the customer service department that saved time for CS and the Social Team.

I can think of other advantages for QVC. For example, the times we offered shoppers a solution for accessing "Reviews" when they didn't come up?

Re: HOW IS THIS WORKING FOR YOU, QVC?

MrSour — Tue, 05 Oct 2021 04:52:45 GMT

@Kachina624 wrote:
New Qurate CEO Mr David Rawlinson's first day on the job. Welcome to QVC Mr. Rawlinson. You've been managing a hardware company. You've got a lot to learn.

Whoa all the noise you made with the excitement of getting A new CEO I guess it is not working out for you. You still have the same complaints in fact you are complaining more now. I told you it is not going to make any difference.

Re: HOW IS THIS WORKING FOR YOU, QVC?

KingstonsMom — Tue, 05 Oct 2021 11:52:33 GMT

@Foxxee wrote:
Looks like no one at QVC noticed how many times forum posters helped others with a multitude of QVC issues, many newbies, who couldn't get their questions answered by the Customer Service Dept.

To some extent some here became a small extension of the customer service department that saved time for CS and the Social Team.

I can think of other advantages for QVC. For example, the times we offered shoppers a solution for accessing "Reviews" when they didn't come up?

@Foxxee

I'm one that stopped watching QVC a decade ago and I have to admit that the majority of my Q purchases since then has been items that were recommended by other forum posters.

With the 'import' of reviews from other sites, many stating that they received product free or received an 'incentive' for their reviews, makes their review worthless to me.

I always trusted the recommendations/reviews from my fellow posters here more, since they were NOT paid to leave a good review.

Re: HOW IS THIS WORKING FOR YOU, QVC?

Kachina624 — Tue, 05 Oct 2021 17:04:10 GMT

@Foxxee Don't you imagine the social team will be assimilated into CS?

Mr. Rawlinson may see himself as getting credit for making the brilliant decision to eliminate the boards.

Re: HOW IS THIS WORKING FOR YOU, QVC?

Kachina624 — Tue, 05 Oct 2021 17:10:19 GMT

@MrSour wrote:
@Kachina624 wrote:
New Qurate CEO Mr David Rawlinson's first day on the job. Welcome to QVC Mr. Rawlinson. You've been managing a hardware company. You've got a lot to learn.
Whoa all the noise you made with the excitement of getting A new CEO I guess it is not working out for you. You still have the same complaints in fact you are complaining more now. I told you it is not going to make any difference.

@MrSour Excuse me, what noise? I would have been excited to have seen a CEO who could handle the job. With Mr. Rawlinson's background I'm very dubious and have been since I read his resume. Yes, I expect more of the same or worse.

Re: HOW IS THIS WORKING FOR YOU, QVC?

AuntG — Tue, 05 Oct 2021 17:24:29 GMT

Terrible way for them to treat customers. I purchased and participated on the Forums. Now I won't be doing either. I hope their bottom line hits Rock Bottom under this new leader.

Re: HOW IS THIS WORKING FOR YOU, QVC?

Kachina624 — Tue, 05 Oct 2021 17:26:09 GMT

@Sage04 wrote:
@proudlyfromNJ wrote:
@Kachina624 wrote:
New Qurate CEO Mr David Rawlinson's first day on the job. Welcome to QVC Mr. Rawlinson. You've been managing a hardware company. You've got a lot to learn.
@Kachina624 When I first came here this morning I wondered if this was a coincidence or not.
-----------------------------------------------------------------------
I do believe that this was in the works for a while. The new CEO will get the blame for it. This didn't just happen. Someone didn't have the nerve to do it (even though I believe it was his idea) so he let it fall on the new guy.

@Sage04 It may have been in the works but he agreed to it and implemented it. He came in with a big bang, taking advantage of a group of loyal female customers. Big whoop.

Re: HOW IS THIS WORKING FOR YOU, QVC?

RollTide2008 — Tue, 05 Oct 2021 20:32:15 GMT

What percentage of QVC customers do you realistically think are represented on these boards?

Re: HOW IS THIS WORKING FOR YOU, QVC?

SXMGirl — Tue, 05 Oct 2021 20:45:29 GMT

No matter who made the decision to close the board, if sales plummet, then vendors will leave. Maybe it is the vendors who need to be contacted.

Re: HOW IS THIS WORKING FOR YOU, QVC?

Foxxee — Wed, 06 Oct 2021 11:30:48 GMT

@Kachina624 wrote:
@Foxxee Don't you imagine the social team will be assimilated into CS?

Mr. Rawlinson may see himself as getting credit for making the brilliant decision to eliminate the boards.

@Kachina624

I don't know. The Social Team appears to be highly trained. From my experience, Customer Service agents are not. Other than using them for CS training, I don't think they'd be happy just answering phones. IMO, it's a demotion.

So, what are their other duties besides the forum? We don't really know, do we? They might have enough to do without the forum.

"Mr. Rawlinson may see himself as getting credit for making the brilliant decision to eliminate the boards."

No doubt, he is looking for kudos from the Board of Directors and stockholders who own the majority of shares.

I find it interesting during July 2020 when 490 employees were laid off along with 3 hosts, the forum survived. Wasn't it around that time QVC cut live hours on QVC1? QVC, evidently thought the forum important enough to continue. This is the reason why I don't think it was Mike George's decision to close it or he would have done so previously when QVC was losing sales in the past.

We forget QVC has a president who could have been the one to close it, but she didn't in the past. Why now...when a new CEO starts. I don't think it is a coincidence.

So, I agree with you, it's this new CEO.