topic Re: Exchanges in Q Talk

Exchanges

Gkhm — Mon, 06 Sep 2021 18:24:04 GMT

A host just said that it doesn't matter if you get the wrong size or color… You can exchange them. When I exchanged an item it was the biggest mess I have ever seen and I ended up paying for shipping back and forth and back again!!! It is bad enough to just return something! I long for the good old days when we could just try something on and take it home with us!

Re: Exchanges

Venezia — Mon, 06 Sep 2021 18:29:11 GMT

@Gkhm - If you were charged for S&H twice for an exchange, you need to contact customer service and get it refunded. It was a mistake.

Email QVCSocialTeam@qvc.com and provide them with the details of your order.

As for trying things on and taking them home, bricks & mortar stores are still in existence, at least where I am, so there's plenty of choice out there, for those who prefer it to shopping online.

Re: Exchanges

Kachina624 — Mon, 06 Sep 2021 18:41:31 GMT

@Gkhm I agree, QVC's supposed exchange arrangement is a dismal failure and rarely works as advertised. Mostly, they just do a refund because they don't want to be bothered. Exchanges are time-consuming and they take so long, the season has changed before you get your last season item. In addition, they'll probably mistakenly charge you return shipping which is another hassle.

Re: Exchanges

millieshops — Mon, 06 Sep 2021 18:53:31 GMT

@Gkhm See it, try it on, reject or buy it. I will be buying the majority of my wardrobe via that method until there are no local stores.

Re: Exchanges

Justshop — Mon, 06 Sep 2021 18:58:02 GMT

Both times I tried to exchange items were a nightmare. Twice in six week period, I contacted CS for two separate items. No record of exchange request for either, so just sent me items in new sizes I requested. Now I only order things I absolutely know will fit.

Re: Exchanges

kaydee50 — Mon, 06 Sep 2021 19:01:32 GMT

I only order items I'm pretty confident will fit or that are at a price point I would feel comfortable donating them if they don't. Couldn't be bothered either returning or trying to exchange.

Re: Exchanges

HLP — Mon, 06 Sep 2021 19:13:23 GMT

@Venezia wrote:
@Gkhm - If you were charged for S&H twice for an exchange, you need to contact customer service and get it refunded. It was a mistake.

Email QVCSocialTeam@qvc.com and provide them with the details of your order.

As for trying things on and taking them home, bricks & mortar stores are still in existence, at least where I am, so there's plenty of choice out there, for those who prefer it to shopping online.

There are people like myself , who can't go to brick and mortar stores anymore, so we have no choice. Hope you never get to this point in your life. It's very unpleasant, but is our way of life.

Re: Exchanges

Mom2Dogs — Mon, 06 Sep 2021 19:16:05 GMT

I have exchanged a few times and never had a problem.

Re: Exchanges

Venezia — Tue, 07 Sep 2021 04:24:33 GMT

@HLP wrote:
@Venezia wrote:
@Gkhm - If you were charged for S&H twice for an exchange, you need to contact customer service and get it refunded. It was a mistake.

Email QVCSocialTeam@qvc.com and provide them with the details of your order.

As for trying things on and taking them home, bricks & mortar stores are still in existence, at least where I am, so there's plenty of choice out there, for those who prefer it to shopping online.
There are people like myself , who can't go to brick and mortar stores anymore, so we have no choice. Hope you never get to this point in your life. It's very unpleasant, but is our way of life.

@HLP - There are other online sites that have free returns. Unless QVC is the only vendor that sells something you want, it's worth it to "shop around", as they say.

You have to do what's best for you.