topic Re: How Do They Get Away with This? in Q Talk

How Do They Get Away with This?

Sooner — Sun, 20 Jun 2021 01:58:41 GMT

I ordered petite Denim & Co original waist pants in sage color on 6/15 for $26.28. They were in stock and went to back order

They are now available, same description and IN STOCK for $32.50. So again, they are ignoring previous orders, raising prices and not filling backorders. They assigned a different number.

So now I can get my previous order, but it's $6 more. And they never canceled my backorder. It's still backordered! So do they fill these after the new ones stop selling or what? Do they only fill backorders with returns? Do you know the answer to this?

I know people keep complaining about this, but I just wonder how many people have had this happen, and is it more common now? I really feel like I won't order more with the shell games going on now. It's abusive to customers.

Re: How Do They Get Away with This?

Kachina624 — Sun, 20 Jun 2021 02:32:07 GMT

@Sooner How do you know they're filling new orders? Do you know anyone who has received them? My guess is they're going on backorder too in anticipation of the arrival of a big overseas order. Nowadays backorder at QVC simply means "its coming but we don't have it yet". Hang in there; I bet you get your pants. Wait list is more iffy. I've gotten every single backorder I've place in the past year but some took awhile.

Re: How Do They Get Away with This?

jannabelle1 — Sun, 20 Jun 2021 02:27:39 GMT

I'd say you're owed an explanation from someone (anyone) at the Q for this. Makes absolutely no sense.

Re: How Do They Get Away with This?

Etoile308 — Sun, 20 Jun 2021 02:42:07 GMT

I've had orders go to backorder, then receive them as if there had never been a change. I've received items days before I've been notified that they've shipped.

Re: How Do They Get Away with This?

GAC65 — Sun, 20 Jun 2021 03:32:01 GMT

I ordered the same pants...except my order keeps changing from preparing to back order....then this morning it went back to preparing, now this evening it went back to back order.

My price did not change though. I have recent orders preparing for shipment for over a week. Never know when you will receive your items. Frustrating.

Re: How Do They Get Away with This?

Sooner — Sun, 20 Jun 2021 03:36:42 GMT

@Kachina624 wrote:
@Sooner How do you know they're filling new orders? Do you know anyone who has received them? My guess is they're going on backorder too in anticipation of the arrival of a big overseas order. Nowadays backorder at QVC simply means "its coming but we don't have it yet". Hang in there; I bet you get your pants. Wait list is more iffy. I've gotten every single backorder I've place in the past year but some took awhile.

@Kachina624 They offer the pants with a new item number, in stock, available to buy, and mine is still backordered? What sense does that make? There is no excuse for it. And it is unfair to customers to leave them in the dark like that.

They have computers and inventory count. In this day and age? No. This shouldn't happen.

Re: How Do They Get Away with This?

Sooner — Sun, 20 Jun 2021 03:39:51 GMT

@Kachina624 wrote:
@Sooner How do you know they're filling new orders? Do you know anyone who has received them? My guess is they're going on backorder too in anticipation of the arrival of a big overseas order. Nowadays backorder at QVC simply means "its coming but we don't have it yet". Hang in there; I bet you get your pants. Wait list is more iffy. I've gotten every single backorder I've place in the past year but some took awhile.

@Kachina624 As I said, the pants appeared in a new number, and mine are "backordered" still. My first order was $6 cheaper too.

Re: How Do They Get Away with This?

BalletBabe — Sun, 20 Jun 2021 04:04:47 GMT

@Sooner wrote:
@Kachina624 wrote:
@Sooner How do you know they're filling new orders? Do you know anyone who has received them? My guess is they're going on backorder too in anticipation of the arrival of a big overseas order. Nowadays backorder at QVC simply means "its coming but we don't have it yet". Hang in there; I bet you get your pants. Wait list is more iffy. I've gotten every single backorder I've place in the past year but some took awhile.
@Kachina624 As I said, the pants appeared in a new number, and mine are "backordered" still. My first order was $6 cheaper too.

@Sooner Did you try to contact the Social Team? They always are very helpful when I do.

Re: How Do They Get Away with This?

Sooner — Sun, 20 Jun 2021 04:24:09 GMT

@BalletBabe wrote:
@Sooner wrote:
@Kachina624 wrote:
@Sooner How do you know they're filling new orders? Do you know anyone who has received them? My guess is they're going on backorder too in anticipation of the arrival of a big overseas order. Nowadays backorder at QVC simply means "its coming but we don't have it yet". Hang in there; I bet you get your pants. Wait list is more iffy. I've gotten every single backorder I've place in the past year but some took awhile.
@Kachina624 As I said, the pants appeared in a new number, and mine are "backordered" still. My first order was $6 cheaper too.
@Sooner Did you try to contact the Social Team? They always are very helpful when I do.

@BalletBabe No, I am through worrying about stuff like this, but I stand amazed that any company can survive without better information about their inventory. I see no sign of them fixing it, and at some point people will get too frustrated to try to buy from them.

Maybe they don't worry about it either! But thanks for the suggestion.

Re: How Do They Get Away with This?

homedecor1 — Sun, 20 Jun 2021 04:33:51 GMT

@Kachina624 wrote:
@Sooner How do you know they're filling new orders? Do you know anyone who has received them? My guess is they're going on backorder too in anticipation of the arrival of a big overseas order. Nowadays backorder at QVC simply means "its coming but we don't have it yet". Hang in there; I bet you get your pants. Wait list is more iffy. I've gotten every single backorder I've place in the past year but some took awhile.

@Kachina624

Please explain why QVC can constantly offer something -- a person buys in anticipation order will be received in a timely manner then within hours it's "preparing order" to "advance order" then "back ordered"....then YOU give them a "pass" all the time stating their merchandise is coming on the "slow boat from China" be patient!!!

Sorry but I don't feel this is anyway to operate a huge corporation like QVC😡. Better to stop selling items which at the time of presentation are not available and empty out the warehouses at sale pricing..

I'm yet to have this happen with HSN or any other retailer -- if it's not in the warehouse it's "out of stock"...

Terrible to keep giving QVC a pass for deceit ...plus, who knows when these items WILL be available.

Thank goodness I don't purchase clothing from them anymore!!!

Re: How Do They Get Away with This?

Kachina624 — Sun, 20 Jun 2021 04:47:22 GMT

@homedecor1 @Sooner Why don't you express your anger and disgust in an email to the president's office instead of ranting here on the boards where only other customers read it? It's not doing one bit of good.

Re: How Do They Get Away with This?

homedecor1 — Sun, 20 Jun 2021 05:07:33 GMT

@Kachina624

Now what's that gonna solve -- at least you have the answers😉

Every post concerning shipping or ordering with QVC you defend them...

as being angry I'm not because I buy "as is" or "clearance" I'm too cheap to pay upwards of $40-50 before tax/s&h for denim & co, for a designer name, shoes,or more I can get at B&M store --check quality - use discounts & coupons -- pay and bring home!!!

No tricks but Q does hold our $$$$ I'm still waiting for a charge amount to drop off from 6/7. Guaranteed I'm not getting this piece...but no big deal. I'm sure they'll have something comparable at WM or other store😊

Re: How Do They Get Away with This?

Kachina624 — Sun, 20 Jun 2021 05:17:01 GMT

@homedecor1 I believe it was you who was complaining sometime back about how poorly stocked Macy's was. They're having the same trouble getting merchandise as QVC is.

The length of the authorization hold on your cc is up to the policy of the cc company, not QVC. Call them.

I do defend them because I read and have an inkling what problems they're facing trying to get new, fresh merchandise. The problems are very complex and I don't understand all that is going on but I'm sure QVC does. Too bad they are more forthcoming in their explanations.

Re: How Do They Get Away with This?

homedecor1 — Sun, 20 Jun 2021 05:33:04 GMT

yes in the store same as other stores.

That's a whole different scenario: for instance,I went in for size16 pant in navy blue they had other sizes & a salesperson says "well, order them -- give your money and We will ship them to you when they come in!" Then, next day unavailable and money credited back in 3 days. That's perfect business

Q sells item clearly knowing it's not in warehouse but one can't cancel after pays the it changes from "processing to back order"...you're stuck unless 1) they cancel or 2)back ordered.

QVC knows exactly what is in stock -- it's no big surprise only to the consumer ....then they keep our $$$$ for weeks and let's not talk about returns ...a whole other issue🙄🙄🙄

I can only imagine what's the next excuse!

thats all I'm pointing out --q lost me as a constant buyer once the shipping problems started.

Re: How Do They Get Away with This?

decaf — Sun, 20 Jun 2021 05:57:13 GMT

@homedecor1 Agree with you.

Eta- And when you finally get the item, IF you get it, and it falls apart on the 31st day they tell you "too bad". I shop where they at least act like they appreciate my business.

Re: How Do They Get Away with This?

Foxxee — Sun, 20 Jun 2021 07:52:02 GMT

@Sooner

QVC gets away with it it because customers give them a pass making excuses for bad behavior.

How can an order be in stock, go to backorder, then preparing your order, back to backorder, then preparing your order? It occurs too frequently to be anything more than incompetence. Either it's in stock or it's not. Playing that game, it's in stock, oops, no it's not...oh wait, it is in stock...no it isn't. Who is QVC kidding?

"they are ignoring previous orders, raising prices and not filling backorders."

A CS agent told me shipping is supposed to fill backorders first before reorders are posted on the website. It's happened to me. Again, incompetence.

As long as QVC holds on to most of their repeat customers who make excuses for them and continues to get new customers, these issues won't be addressed.

Problems with processing and shipping have been going on for a long time. I see no resolution because QVC doesn't outwardly appear to care. Either we put up with it or move on to shopping elsewhere.

Re: How Do They Get Away with This?

Nomore — Sun, 20 Jun 2021 13:14:06 GMT

@Sooner

I had the exact same pants, same color same price. Mine were cancelled 10 days later. No email about being back ordered or cancelled. They were cancelled on a Mon, then the next day, Tues, they were shown during the D&Co 2 hr show and they said they were back in stock and at the higher price. I didn't notice it was a different number because the sage is under their seasonal number.

Of course, I wasn't going to buy them again because of price hike. Too coincidental for me. This was the third time in recent weeks an order is back ordered and they're offering again at a higher price with it being back in stock. Also, I think the word "backordered" is being used improperly by the warehouse computer system.

It's not about shipping stock to the warehouses problem, l can't figure this one out and my background is retail management and not at store level. I have a notion of what could be happening, but I'm giving qvc the benefit of doubt at this time.

Re: How Do They Get Away with This?

Johnnyeager — Sun, 20 Jun 2021 13:21:47 GMT

I completely agree that most issues have absolutely nothing to do with Chinese ports. That lame excuse always makes me laugh out loud.

Recently I ordered 2 One Day Only items, same item, different colors.

Two packages arrived in a reasonable time frame, but one was a completely different item. A completely different product category, but the color was correct.

The correct item couldn't be pulled off the shelf.

China had nothing to do with it (well, maybe it did......)

Re: How Do They Get Away with This?

Bri369 — Sun, 20 Jun 2021 13:55:47 GMT

@Kachina624 wrote:
@homedecor1 @Sooner Why don't you express your anger and disgust in an email to the president's office instead of ranting here on the boards where only other customers read it? It's not doing one bit of good.

Why do you continually defend QVC?

These boards are for customer complaints. The Social Team is part of customer service. They do read these threads.

Re: How Do They Get Away with This?

Sooner — Sun, 20 Jun 2021 15:08:26 GMT

@Kachina624 wrote:
@homedecor1 @Sooner Why don't you express your anger and disgust in an email to the president's office instead of ranting here on the boards where only other customers read it? It's not doing one bit of good.

@Kachina624 Your accusation of my posts being "ranting" are hurtful and I think unjustified. It isn't my place to e-mail the president's office--I'm not on the board and I have no interest or investment in trying to fix QVC.

It's a discussion board. I'm here disussing, and I think it's pretty unkind of you to chastize me for discussing. I'm a customer talking to other customers--not a crusader out to solve problems for QVC.