topic Re: Two Step Login Process - Why? in Q Talk

Two Step Login Process - Why?

Bird mama — Tue, 11 Nov 2014 16:32:44 GMT

I don't know if this is happening to anyone else - I used to be able to enter my email address and password in one step on one page. Effective yesterday (for me at least) my login is now a 2 step process, one page for email address and the next for the password.

If there are any Q employees monitoring the posts - how is this helpful?

Re: Two Step Login Process - Why?

SHOPR — Tue, 11 Nov 2014 16:46:11 GMT

Oddly, for me, for the last couple of days it is sometimes a two step process, and other times it is the same old one step process. No rhyme or reason.

Re: Two Step Login Process - Why?

Bird mama — Tue, 11 Nov 2014 16:47:34 GMT

On 11/11/2014 SHOPR said:
Oddly, for me, for the last couple of days it is sometimes a two step process, and other times it is the same old one step process. No rhyme or reason.

Hmm, sounds like they are experimenting again

Re: Two Step Login Process - Why?

chickenbutt — Tue, 11 Nov 2014 18:21:45 GMT

It's pretty lame. I use RoboForm and, when it was normal, I could just hit the button and my email address and password went in. Now I have to remember the email address I used here, type that in, and then the password field opens up.

Oh wait a minute - that happened yesterday, but it just occurred to me that when I logged in a few minutes ago it was normal again. Oh boy - it's always scary when they start 'fixing' things!

Re: Two Step Login Process - Why?

circles — Fri, 14 Nov 2014 01:34:19 GMT

mine is mixed, too...sometime a two step...other times its a one step....

and I still hate that longgggggggggggggggg....program guide...what a pain in the backside..

Re: Two Step Login Process - Why?

dooBdoo — Fri, 14 Nov 2014 03:11:13 GMT

I posted on the other thread, so I'll repeat here.

I could be wrong, but what I'm seeing looks like an attempt at a more secure login process.

It used to automatically plug in my ID and password on the first (and only) screen (because my browser saves login info). Now, I have to enter my ID manually before the password is filled in. Seems to keep changing over the past few days, however.

Not sure if that's their intention, or if they're just fiddling with the software again.

Re: Two Step Login Process - Why?

sylviahomeatlast — Sat, 15 Nov 2014 06:51:41 GMT

2 steps for me too---and if I go from device to device, that's 6-----and, in addition, sometimes one device will shut down and I'm still signed on and other times, i' m disappeared----6-7+ times---who knows?

Re: Two Step Login Process - Why?

Bird — Sat, 15 Nov 2014 18:17:39 GMT

Hopefully it is a security enhancement to make it harder for hackers trying to enter UNs and PWs automatically. - Bird

Re: Two Step Login Process - Why?

CalminHeart — Sun, 16 Nov 2014 02:58:07 GMT

I like the 2 steps. Most banks and a lot of other retailers already have it.

Re: Two Step Login Process - Why?

MalteseMomma — Sun, 16 Nov 2014 19:29:32 GMT

This has been driving me crazy for days. One minute it works the next it doesn't

What is wrong with their web people

Re: Two Step Login Process - Why?

Clover29 — Sun, 16 Nov 2014 21:01:50 GMT

I got the two step one for the boards (which doesn't need to be super secure, surely?) and just the old one step for my order history (which should be more secure than the boards). So currently they have it the wrong way round. But there doesn't seem to be any consistency, from what people are saying here, so maybe they're still fine-tuning it.

Re: Two Step Login Process - Why?

insomniac — Mon, 17 Nov 2014 03:11:38 GMT

Whether it involves one step or two, it's pretty easily done.

I'm all for more security.

Re: Two Step Login Process - Why?

apple1964 — Mon, 17 Nov 2014 15:34:05 GMT

I started a thread about this very thing... I only have to sign in once now. A few days ago I had to sign in twice. The sign in page looks a bit different to me then before. I was also having trouble signing in period ,with my password I would get error reports. QVC finally fixed these bugs in there website so everything is fine now.

Re: Two Step Login Process - Why?

stevieb — Mon, 17 Nov 2014 17:16:27 GMT

I just encountered this change for the first time. It's a change. Maybe there's a good reason. Yep, it was easier the other way, but this isn't such a big deal for me. Now that gosh awful program guide, that's a big deal and they really ought to do something about it! The whole idea is to see at a glance what's on, not read a dissertation in the process...

Re: Two Step Login Process - Why?

sylviahomeatlast — Wed, 19 Nov 2014 07:54:09 GMT

I had a world of trouble signing in on my computer but not my ipad nor iphone. I sent an email just now and when I checked my email, and came back it worked. hmmmmm I couldn't type in my password, there was no space. I HATE difficulties in my life. I'd just as soon not go there if it's troublesome.

Re: Two Step Login Process - Why?

Krimpette — Wed, 19 Nov 2014 14:20:13 GMT

My user name comes up, then I have to click on that to get the space to add my password. Very odd. But so much of this website is odd at some time or another.

Re: Two Step Login Process - Why?

apple1964 — Wed, 19 Nov 2014 16:31:23 GMT

Not a day goes by that there is not a problem with this website. Having to sign in twice from now on and yesterday I could not even sign in. [a lot of people were complaining about it from what I read].

Re: Two Step Login Process - Why?

Johnnyeager — Wed, 19 Nov 2014 16:33:50 GMT

I pay bills and bank on several sites which have changed to this format. As noted above, I believe it is for enhanced security.

Re: Two Step Login Process - Why?

september — Wed, 19 Nov 2014 17:11:52 GMT

I couldn't log in at all last night. I kept getting the message that QVC.com was unavailable. I emailed them, and got the usual canned responses, such as clear your cookies, use a different browser, etc. I'd already tried 4 different browsers, and two different computers. They just won't admit that the problem is at their end!

Re: Two Step Login Process - Why?

NANAH T — Wed, 19 Nov 2014 20:39:35 GMT

On 11/11/2014 SHOPR said:
Oddly, for me, for the last couple of days it is sometimes a two step process, and other times it is the same old one step process. No rhyme or reason.

I totally agree! This is just what I've experienced too!?