topic What's with the online "Program Guide"? in Q Talk

What's with the online "Program Guide"?

MSRACN — Sat, 08 Nov 2014 20:29:26 GMT

I've always been able to check the online "Program Guide" to see a listing of the day's shows. There has always been the option to "see details", but I would rather just see the daily listings by time and topic. For the last several days, all the details are given, making it very confusing to see a simple time/topic listing. Why change something that seems to work? Been a QVC shopper for over 20 years, but find myself checking out HSN more often lately.

Re: What's with the online ""Program Guide""?

kittymomNC — Sat, 08 Nov 2014 20:42:48 GMT

That's what I was seeing a couple of days ago, but it seems to be fixed now when I look at it. It was very irritating.

Re: What's with the online ""Program Guide""?

stevieb — Sat, 08 Nov 2014 21:36:59 GMT

I've been asking the same question now for three days. It seems to come and go.

Broken record, I know, but it is unfathomable that they simply cannot seem to pull this website together.

Re: What's with the online ""Program Guide""?

stevieb — Sun, 09 Nov 2014 02:32:05 GMT

It was better, now it's really whacked. I went to look and there the full descriptions were again. I waded though to find what I wanted, clicked to see items presented and was asked to log in to do so. Logged in and got persistent error messages. Never was able to access items presented. Really QVC? You think THIS is the way to move the merchandise?

Re: What's with the online ""Program Guide""?

dooBdoo — Sun, 09 Nov 2014 07:13:51 GMT

I usually look at the weekly view instead of the daily view. The weekly view gives the basics, which I prefer. I see the problem with the daily view, though. 'Way too much information, in my opinion.

Again we ask: why "fix" things that aren't broken, why not concentrate on the real problems with the website?

Re: What's with the online ""Program Guide""?

Krimpette — Sun, 09 Nov 2014 17:02:30 GMT

I've switched to the weekly view also. Much easier to read.

Re: What's with the online ""Program Guide""?

circles — Sun, 09 Nov 2014 20:17:53 GMT

I hate it, too....thought I was the only one with the problem...

Re: What's with the online ""Program Guide""?

stevieb — Sun, 09 Nov 2014 20:30:28 GMT

I've been using the weekly view, but don't feel I should be essentially forced to! It seemed as though the regular daily view was working earlier. No idea, of course, how long it'll last. Aren't these website, uh, upgrades... just wonderful?!

Re: What's with the online ""Program Guide""?

stevieb — Mon, 10 Nov 2014 17:26:32 GMT

I see it's still not working properly...

Re: What's with the online ""Program Guide""?

corita — Tue, 11 Nov 2014 00:06:43 GMT

I so agree...I like to look at the day's offerings, but not ALL the other nonessential information like all the times product is presenting etc etc. I have emailed QVC at least twice to express my annoyance with the feature. Have not received an answer yet!!!

Re: What's with the online ""Program Guide""?

stevieb — Tue, 11 Nov 2014 15:50:34 GMT

On 11/10/2014 corita said:
I so agree...I like to look at the day's offerings, but not ALL the other nonessential information like all the times product is presenting etc etc. I have emailed QVC at least twice to express my annoyance with the feature. Have not received an answer yet!!!

I agree. When I want that level of detail, I know how to obtain it, (or at least I used to) but don't want to HAVE to see it... As of this morning, I see it's still 'all or nothing'. Frankly, it strikes me as a big mistake for them to force us to see how many times they repeat the same programming...

One alternative is simply to assume there's probably nothing of interest being shown and to act accordingly. More times than not that's probably an accurate assessment... Switching to the weekly view is an option, but not one we should be forced to pursue, either.

I'd assume many of us have offered 'feedback' but this is either clearly the way they want to go, (and to heck with us, after all, we're just customers...) or they can't figure out how to correct it... I don't know why they even ask for email addresses from those providing 'feedback'...

You have to wonder if this is just now the way it's going to be...

Re: What's with the online ""Program Guide""?

SHOPR — Tue, 11 Nov 2014 16:49:07 GMT

The new program guide view is very annoying to me also, especially when I'm trying to view it from my iphone. I'm referring to using the desktop view on iphone, because I can't stand the mobile site (app either for that matter) so I switch back to desktop view every time.

Re: What's with the online ""Program Guide""?

22tulips — Tue, 11 Nov 2014 19:57:42 GMT

I have contacted CS twice to be told to Call Back tommorrow d/t computers updating the schedule? How do they expect one to know the scheduling? Is LR's Posh show on her last Fri. pm 12/12? Thanks. Also anyone know if there is a Mrs.Prindable's TSV soon?

Re: What's with the online ""Program Guide""?

SHOPR — Tue, 11 Nov 2014 20:47:49 GMT

It would be extremely helpful if QVC would also add ""Next Day"" and ""Previous Day"" choices at the end of the day's loooong program list. It is currently only at the top.

Re: What's with the online ""Program Guide""?

stevieb — Wed, 12 Nov 2014 02:31:42 GMT

On 11/11/2014 22tulips said:
I have contacted CS twice to be told to Call Back tommorrow d/t computers updating the schedule? How do they expect one to know the scheduling? Is LR's Posh show on her last Fri. pm 12/12? Thanks. Also anyone know if there is a Mrs.Prindable's TSV soon?

I see someone from 'social' responded to your question about the apples and referenced that 'a few' of us aren't liking the program guide... but to answer your other question, yes, I believe Lisa indicated her posh presents show will be her last...

Oh and as for the program guide, even the weekly version isn't all that readable. Too many words... Instead of including all the too cute 'event' names, just the program names are all that is needed. Again, the longer version can remain available for those who want to see it, otherwise, either daily or weekly, the less verbiage the better. It's supposed to be a tool to take a quick look at what's on, not a thesis...

Re: What's with the online ""Program Guide""?

divine — Wed, 12 Nov 2014 04:30:44 GMT

What an unbelievable mess they've made of the program guide! It doesn't surprise me, though. It's par-for-the-course for this website. It seems as though they're actually trying to drive people away from here. I will never understand their reasoning...or should I say their lack of reasoning. It's really pitiful.

Re: What's with the online ""Program Guide""?

Krimpette — Wed, 12 Nov 2014 14:16:38 GMT

If they feel the need to put so much unnecessary narrative in the daily guide, why not replace that and insert the items that will be shown during each segment…..like HSN does with theirs? Much more informative.

Re: What's with the online ""Program Guide""?

hennypenny — Fri, 14 Nov 2014 21:05:36 GMT

Each day the Q becomes more annoying. It truly seems that they are not interested in the consumer. The programming is the same as those middle of the night infomercials.

I just wanted to know if Carol Hochmann was coming on and finally gave up. I need to buy jammies for Christmas gifts. Will go to Nordie's instead.

Re: What's with the online ""Program Guide""?

Mj12 — Fri, 14 Nov 2014 22:54:19 GMT

On 11/11/2014 stevieb said:
On 11/11/2014 22tulips said:
I have contacted CS twice to be told to Call Back tommorrow d/t computers updating the schedule? How do they expect one to know the scheduling? Is LR's Posh show on her last Fri. pm 12/12? Thanks. Also anyone know if there is a Mrs.Prindable's TSV soon?

I see someone from 'social' responded to your question about the apples and referenced that 'a few' of us aren't liking the program guide... but to answer your other question, yes, I believe Lisa indicated her posh presents show will be her last...

Oh and as for the program guide, even the weekly version isn't all that readable. Too many words... Instead of including all the too cute 'event' names, just the program names are all that is needed. Again, the longer version can remain available for those who want to see it, otherwise, either daily or weekly, the less verbiage the better. It's supposed to be a tool to take a quick look at what's on, not a thesis...

you noticed that too?

Re: What's with the online ""Program Guide""?

SHOPR — Fri, 14 Nov 2014 22:59:07 GMT

On 11/11/2014 stevieb said:
On 11/10/2014 corita said:
I so agree...I like to look at the day's offerings, but not ALL the other nonessential information like all the times product is presenting etc etc. I have emailed QVC at least twice to express my annoyance with the feature. Have not received an answer yet!!!

I agree. When I want that level of detail, I know how to obtain it, (or at least I used to) but don't want to HAVE to see it... As of this morning, I see it's still 'all or nothing'. Frankly, it strikes me as a big mistake for them to force us to see how many times they repeat the same programming...

One alternative is simply to assume there's probably nothing of interest being shown and to act accordingly. More times than not that's probably an accurate assessment... Switching to the weekly view is an option, but not one we should be forced to pursue, either.

I'd assume many of us have offered 'feedback' but this is either clearly the way they want to go, (and to heck with us, after all, we're just customers...) or they can't figure out how to correct it... I don't know why they even ask for email addresses from those providing 'feedback'...

You have to wonder if this is just now the way it's going to be...

It just has to be a glitch and not deliberate. The Show Details has either a + or - beside it at all times. It should have the + sign displayed when the details are hidden, so that clicking on the + would cause the details to expand.

Instead, we are getting the + sign AND the details at the same time.

When the details are shown, there should be a - sign there, to allow you the option of hiding them.

Tech savvy people, I know I'm not using the correct terminology, but shouldn't this be an easy fix?