topic Re: Receiving the wrong item. in Q Talk

Receiving the wrong item.

temptations fan — Mon, 17 May 2021 10:19:56 GMT

Has any one else been having an issue with getting the wrong items? In the past few months I have received the wrong item three times. The first was a pair of IM pedal pushers that I ordered on clearance, when I called in to CS they told me I could return it and get an exchange but upon checking the item was sold out and I was out of luck. The second was a Susan Graver shirt, I got the wrong shirt but decided I would just keep the shirt they sent me because it wasn't worth the time and effort to return because it wasn't a very high cost item. Then yesterday I received an order that was supposed to be Anybody pants but were Susan Graver pants. To say I was annoyed would be an understatement. In all three cases the item number and description on the clear plastic bag the item came in was for the item I ordered. I don't understand how the wrong item is getting into the packaging. I am wondering if these could be returns and when they were repackaged someone messed up. Whatever the reason it is really annoying and it really is making think twice about ordering.

thanks for letting me vent, I'm curious is this is happening to any one else.

Re: Receiving the wrong item.

violann — Mon, 17 May 2021 11:17:34 GMT

I recently attempted to buy a LTS bracelet size LARGE, that I had planned to wear with an extender chain, as a necklace.

I liked it so much, I ordered 2.

The package I received contained ONE sterling silver bangle, sized medium.

That's ONE SIZED MEDIUM BANGLE BRACELET.

Unreasonable, a lost sale, honestly, pretty inexcusable.

Re: Receiving the wrong item.

Justshop — Mon, 17 May 2021 13:46:33 GMT

I have shopped the Q for 20+ years and never had an issue, and customer service has been great. However, last week pajamas ordered arrived with the top in (correct) size L and bottoms in 1X. I am returning for replacement. I don't order much these days due to Q's rising prices and ability to get same quality elsewhere.

Re: Receiving the wrong item.

Effie54 — Mon, 17 May 2021 13:55:38 GMT

Only once, during the Christmas rush. I ordered a throw for my best friend, but I received a barefoot dreams sweater, which had been a TSV. It was an absolutely beautiful sweater, and by coincidence was my size. It was worth far more than throw. I did contact Customer Service, and they told me to return it. It had the other persons receipt in the box. They must have had my information, and I had theirs. I felt so bad that it was close to Christmas, and felt that they would not get the sweater in time. iI did receive the replacement in time.

Re: Receiving the wrong item.

Daludog — Mon, 17 May 2021 14:02:42 GMT

Yes, about 3 times this year. The latest was, i ordered 2 of kate somerville's age arrest on sale, and received 2 kate somerville books.

Re: Receiving the wrong item.

Puppy Lips — Mon, 17 May 2021 16:36:36 GMT

Absolutely. This has happened to me maybe 5 or 6 times in all the years I have been shopping with QVC. The most recent one was about two months ago. I got a bracelet instead of a necklace. I sent it back asking for the right item, which was still available, and all they did was process a return. I had to contact CS to get them to send me the necklace.

The time before that, I got a bathing suit, with her paperwork, in a plastic bag addressed to me. Forgot what I was supposed to get.

It is annoying and makes one wonder what is going on. Are they under so much pressure or so understaffed that these mistakes happen?

I would love to see the shipping process at QVC, how it is all handled, how many stations and checks and whatnot.

Re: Receiving the wrong item.

Gldnlvr — Mon, 17 May 2021 19:33:55 GMT

Just happened to me. Expecting two different shipments of Clark shoes in a 8 1/2. I'm in Pittsburgh, just got a box of size 10 Skechers and a 3x Logo top belonging to someone in Michigan. Called now my shoes are sold out. QVC thinks my black shoes were delivered, they weren't! Ugh, not happy!

Re: Receiving the wrong item.

Susan Louise — Mon, 17 May 2021 19:37:07 GMT

It has happened to me 3 times in about 4 months...

Re: Receiving the wrong item.

LilMadi — Thu, 20 May 2021 14:22:30 GMT

Yes. I ordered an outdoor carpet. I waited WEEKS for it and when it arrived, it was not only the wrong carpet but when I called QVC, they said they didn't even have the correct one available to replace it with.

That entire time, it stated it was being PREPARED, not in PROCESSING but I was unable to cancel it.

Re: Receiving the wrong item.

KimI — Sat, 15 Apr 2023 22:31:57 GMT

I love QVC....but recently I have received the wrong item and or the wrong size.

this has happen 7 times....I am also thinking twice about shopping at QVC.

Some items I return, and some I don't even bother, but this is making me hold off on ordering.

QVC....please take note....something is not right....

Re: Receiving the wrong item.

Yorkie 102 — Wed, 26 Mar 2025 12:12:50 GMT

It’s interesting to see that other people are receiving wrong items. This has happened to me several times this month. I often have a long wait, the package is labeled correctly, the wrong item is inside, and item is sold out when trying to reorder. It’s frustrating and I too am reconsidering buying from QVC.

Re: Receiving the wrong item.

RescueLover — Wed, 26 Mar 2025 15:05:25 GMT

YES but it seems to happen more with items that are on marked down on clearance. NEVER BRAND NEW items.

Therefore it’s repackaging in warehouse or customers returning things and putting them in the wrong bag to begin with??

Things like this have happened to me at other retailers too though…Not just QVC

Ie. I ordered a MacKenzie Childs mirror that was on sale from Neiman M and they sent me one with a scratch on the mirror that could not be fixed. And MacKenzie Childs items are not cheap! 🤣 Sent it back and waited for replacement.

Ordered Elemis from Macys received out dated lotion and Elemis is NOT cheap. 🤣

Ordered lip pencil from Estée Lauder, after waiting over a month they send me an email saying item is Out of Stock. 🤣

STUFF happens but The Q’s Customer service is Outstanding when I get the wrong item and that’s what matters most to me. ⭐️⭐️⭐️⭐️⭐️

Re: Receiving the wrong item.

RescueLover — Wed, 26 Mar 2025 15:08:24 GMT

And even Amazon…

I ordered an expensive dog bed and received a less expense bed made by the same company! 🤣

Re: Receiving the wrong item.

RescueLover — Wed, 26 Mar 2025 15:11:04 GMT

The box label stated it was the one I ordered BUT

inside the box was a cheaper bed not even close to what I ordered in color and quality. 🤣

Re: Receiving the wrong item.

Venezia — Wed, 26 Mar 2025 15:27:33 GMT

@Yorkie 102 - I see you've only just signed up for the forums, but this thread is 4 YEARS OLD. We're not supposed to resurrect old threads. (You might even want to do a search, as there's probably a current one on this topic.) Hope that helps.

Might be better to start a new one, if you want to discuss this issue.

-----

FOUR-YEAR-OLD THREAD. (2021)

Re: Receiving the wrong item.

Upstate NY — Wed, 26 Mar 2025 18:41:52 GMT

I had ordered Slatkin candles on clearance 3 different times & was sent a different scent from what I ordered. (Thats so wrong) The scents were, well, to be kind...not for me. Another $$ donation! I'm just about finished with Slatkin candles, to order and receive a scent unknown and worse when the right one ordered and sent & fragrance is not as described. Live & Learn, don't have excess money to burn!

Re: Receiving the wrong item.

Catiele — Thu, 27 Mar 2025 23:01:40 GMT

I received the wrong size today on a pair of SG pants. I ordered a petite s and received a petite large. Called and I have to send it back. Didn't order the right size. I want to give them to Good Will. Of course they wouldn't like that idea!!!

Re: Receiving the wrong item.

Catiele — Thu, 27 Mar 2025 23:05:07 GMT

I ordered the right size.They are wrong. What will happen when HSN comes to QVC?

Have been a member a long time but that doesn't matter.

Re: Receiving the wrong item.

Catiele — Fri, 28 Mar 2025 18:21:24 GMT

I did it I am no longer a member of QVC. They just can't get it right. Wrong item and it becomes my problem. I will pay and donate them to a worthy charity. I liked being a member but they ruined it for me.

Re: Receiving the wrong item.

RescueLover — Fri, 28 Mar 2025 18:40:44 GMT

Oh well… good luck shopping elsewhere

I’ve found no place is perfect.

Just like anything or anyone in life. 🤷🏻‍♀️