topic Re: I Am Suspicious of The Price Difference Refunds in Q Talk

I Am Suspicious of The Price Difference Refunds

rms1954 — Fri, 14 May 2021 19:21:04 GMT

The past week I called in for refund of price difference. Two were issued (supposedly back to the original form of payment) and the other one they stated they could not issue until the item shipped even though it's been processing for FIVE days. I did a chat and asked again and they asked if I wanted it to QVC credit or my original payment. Original payment, they verified and now i get a call that they were unable to issue a credit to my payment form and that it was refused. WHAT!!!! Never heard of that. I think they just want the credit so they won't lose that money on another order.

Re: I Am Suspicious of The Price Difference Refunds

Mz iMac — Fri, 14 May 2021 19:27:59 GMT

@rms1954 Why not email the MODs? See what they can do for you.

QVCSocialTeam@qvc.com

Include your ORDER NUMBER in the email. The MODS will sort this out for you.

Re: I Am Suspicious of The Price Difference Refunds

Love my grandkids — Fri, 14 May 2021 19:39:14 GMT

@rms1954 You know you can contact the Social Team with this.

Re: I Am Suspicious of The Price Difference Refunds

Kachina624 — Fri, 14 May 2021 19:49:07 GMT

I always get mine just fine. It has long been the policy that such refunds are always given on shipped orders, which makes perfect sense.

@rms1954 Maybe you ought to call your cc company?

Re: I Am Suspicious of The Price Difference Refunds

skatting44 — Fri, 14 May 2021 19:50:54 GMT

Sometime ago , I received a QVC credit instead of on my credit card for a return when they had charged me the return shipping despite me sending the return " paying on my own via Priority mail " . I've been charged return shipping erronously more than once and if I send back a return & an item to be exchanged in the same package , than they never process the exchange , the item is processed as a return. I've sent a few items in to be Exchanged and maybe they were out of stock and I was charged the return shipping . The entire shipping is a mess.

Re: I Am Suspicious of The Price Difference Refunds

FancyPhillyshopper — Fri, 14 May 2021 19:53:38 GMT

I have returned many items over decades and I have never known QVC to care if they refund you or if you want a credit. I am sure that they would have major legal problems if they tried to keep your money as a credit.

There must be a problem with your original form of payment--maybe it expired?

Re: I Am Suspicious of The Price Difference Refunds

Caffeina — Fri, 14 May 2021 21:22:58 GMT

You can't get a refund yet because you haven't been charged. You're not charged until the item is shipped.

Re: I Am Suspicious of The Price Difference Refunds

Etoile308 — Fri, 14 May 2021 21:26:57 GMT

If I'm understanding correctly, you are talking about a price adjustment. As far as I know, the item you want an adjustment on has to have been sent. Once it's been received you ask for the adjustment.

Was the third item purchased with a gift card or promotional credit?

Re: I Am Suspicious of The Price Difference Refunds

Beth-QVC — Fri, 14 May 2021 21:46:39 GMT

@rms1954

I am sorry for any confusion regarding our policy of price difference refunds. Once the item is ordered and the transaction closes we are unable to process any refund until after it ships.(Same issue with cancellations I am afraid) Some of our customes prefer to take the member credit instead of the payment refund to the original payment method because it is immediate and no waiting. If we can be of any assistance you know where to find us: QVCSocialTeam@qvc.com.

Beth QVC

Re: I Am Suspicious of The Price Difference Refunds

Riley P — Fri, 14 May 2021 22:06:48 GMT

I received this same voicemail regarding qvc unable to process my refund to the original payment method. I thought that was weird because the other two items I returned in the same box were processed fine.

I called customer service and the gentleman said that my card expired or I closed it. Neither option holds true. He said that is what his supervisor said to tell people who called about this - which he said were quite a few.

I asked how much the credit was for and he said well you ordered something today so it was used toward that purchase. I had no indication that I even had a credit available when I placed my order, and my one payment on my receipt was for the total amount. He said when it is shipped (whenever that will be) I will see the reduced amount because of the credit.

Just not very transparent, for sure.

Re: I Am Suspicious of The Price Difference Refunds

Pearlee — Sat, 15 May 2021 01:14:06 GMT

I have never had a problem getting a price adjustment credited back to my credit card (payment method) and I've gotten many. But I've never asked too soon for it, as what Mod Beth was describing above.

Re: I Am Suspicious of The Price Difference Refunds

Memebell — Sat, 15 May 2021 01:16:49 GMT

I never knew you could get a price difference refund....can you tell the "rules " on this?

Re: I Am Suspicious of The Price Difference Refunds

Pearlee — Sat, 15 May 2021 02:16:15 GMT

@Memebell wrote:
I never knew you could get a price difference refund....can you tell the "rules " on this?

@Memebell If the item price goes down within 30 days after you

Ordered the item QVC will adjust the item price and give you a refund for the difference or a merchandise credit (your choice). You have to contact Customer service or the Social Team here and ask for the adjustment.

Re: I Am Suspicious of The Price Difference Refunds

lynnie61 — Sat, 15 May 2021 05:39:26 GMT

I wouldn’t even know the price dropped if they didn’t send me the you looked, we dropped the price email. It’s not huge amounts, but I probably got $25 total on four or five items so far this year. A quick email to the social team, and the difference is immediately refunded.

Re: I Am Suspicious of The Price Difference Refunds

brcala — Fri, 21 May 2021 02:06:41 GMT

I had the same thing happen. A super visor finally called. Her excuse is it is a problem with qvc's system. In 30 years this has never happened. Scared me that my card was no good. I guess it is only good if you're buying but not returning. I think they don't want to give the money back and you have to buy yo get it back.

Re: I Am Suspicious of The Price Difference Refunds

Memebell — Sun, 23 May 2021 02:26:21 GMT

@Pearlee thanks so much! I never knew!