topic Re: QVC Shipping - horrible! in Q Talk

QVC Shipping - horrible!

ChancesMom — Tue, 11 May 2021 14:11:18 GMT

QVC has gone down hill so much - it is sad. From their products, reviews, and especially shipping. You do not get orders, get wrong orders and cannot track orders-really the worst it has ever been. I have shopped with the Q since 1991 and ever since they joined forces with HSN things are bad. They have adopted the worst parts of HSN-hard sell pop ups and poor shipping! I do not order 10% of what I once did and plan on not ordering at all. I just do not have the time to follow up on orders placed.

Re: QVC Shipping - horrible!

Effie54 — Tue, 11 May 2021 14:54:52 GMT

I agree that the shipping procedures need an overhaul. I had to pay $11 for expedited shipping, to get something sent to me and received on time. I have orders that go back a week, that are just sitting there, stating preparing your order. I couldn't afford to wait 2 to 3 weeks for an item to get here. I know that they know they have a huge problem with shipping, but I don't think they're doing much to remedy it. I'm sure Customer Service is sick and tired of hearing customers asking about their order status. Shipping seems very disjointed and disorganized. Most other companies get their orders out within a day or two.

Re: QVC Shipping - horrible!

FS74 — Tue, 11 May 2021 15:03:49 GMT

Seems like a hit or miss with shipping. I ordered 3 Issac cardigans May 4, and they came May 7th. I have another Issac order, different cardigans on May 6, and they are "preparing your order" 5 days after ordering. Some of my previous orders I get an error on tracking.

I don't get it, a Macys' order came in 3 days, other online orders came just as fast. Covid or no Covid, something is amiss with Q's shipping.

Re: QVC Shipping - horrible!

10000thnickname — Tue, 11 May 2021 15:13:45 GMT

Yes, I have shopped the Q for decades....but I had to give it up.
The shipping was too unpredictable.
The final straw was when I order some undergarments for a hospital visit that was three weeks away. The estimated delvery date was fine. However, that passed! Then I received an email that my order was delayed. No reason given. Then I called to cancel as of course I couldn't cancel online. Even though they sent me the delay email they said they couldn't cancel it. I told them I was being hospitalized for surgery and would not be home to receive a package. Nothing they could do.
With that kind of customer treatment after spending thousands of dollars here for decades, I was done.
I did get the garments I needed online from Target which delivered in 2 days free.

Re: QVC Shipping - horrible!

Pecky — Tue, 11 May 2021 15:15:58 GMT

I have so many order in "preparing" it's ridiculous.

Re: QVC Shipping - horrible!

Puppy Lips — Tue, 11 May 2021 15:17:33 GMT

Some purchases I have received fairly quickly. Other things don't ship for a week or more. Some things ship but the info is not updated for days (not really QVC's fault.) That is my experience anyway.

Re: QVC Shipping - horrible!

mspatmac — Tue, 11 May 2021 15:19:43 GMT

Unless it's something I absolutely love, can't do without and can't find elsewhere, and am willing to wait, I no longer purchase from QVC. It's the time it takes to get the order ready for pickup that is unacceptable. No way should an order take a week or more to process.

Re: QVC Shipping - horrible!

qshopper2007 — Tue, 11 May 2021 16:41:20 GMT

It's been hit or miss for me lately, which is a bit of an improvement from a couple of months ago when almost all my orders were sitting in "preparing your order" well past the EDD. Last Friday I placed two orders, one in the morning and one later in the day. Same brand, both items launched that day. The afternoon order shipped yesterday and the morning order has been sitting in "preparing your order" status.

Re: QVC Shipping - horrible!

Goodie2shoes — Tue, 11 May 2021 18:07:12 GMT

When I hear a host say that thousands of orders have been placed on a item, I think hum ! wonder how long those customers will wait until their order is delivered because I have been waiting for weeks for my order. I have a pair of Isaac pants that were being prepared to ship for weeks and now they are on backorder. I have a plant that was ordered the end of April, with delivery date of 5/7, still "in process" My daughter gave me a QVC gift certificate for Mother's day valued over $100 and I haven't ordered anything yet but if I do it may not get here until next Mother's day ! But I will say this, a friend told me he ordered a Mother's day gift for his daughter from JC Penny to be shippied to Florida and was told it would take 15 days so shipping is a big issue everywhere

Re: QVC Shipping - horrible!

Georgiagrama — Tue, 11 May 2021 18:17:51 GMT

@Effie54 wrote:
I agree that the shipping procedures need an overhaul. I had to pay $11 for expedited shipping, to get something sent to me and received on time. I have orders that go back a week, that are just sitting there, stating preparing your order. I couldn't afford to wait 2 to 3 weeks for an item to get here. I know that they know they have a huge problem with shipping, but I don't think they're doing much to remedy it. I'm sure Customer Service is sick and tired of hearing customers asking about their order status. Shipping seems very disjointed and disorganized. Most other companies get their orders out within a day or two.

@Effie54 I just went in and cancelled two orders today that have been just sitting there. Not waitlised, not back ordered, just sitting there. They are there no more.

Re: QVC Shipping - horrible!

Jaspersmom — Tue, 11 May 2021 18:19:44 GMT

Maybe it's the area of the country people live in that cause shipping problems? I have no problems with QVC shipping at all other than their shipping charges are way too high. There are some items I only buy from QVC, but for everything else, I shop around. I can get free shipping on many other websites.

Re: QVC Shipping - horrible!

Muffin1031 — Tue, 11 May 2021 18:19:48 GMT

I am waiting on my order of the Prive Revaux sunglasses TSV I ordered on 5/3. They finally show as shipped; however, that's only the shipping label being created. Since I am on the east coast and they ship from California it will probably be another two weeks or more before they get here. Knowing the shipping issues, I would not order anything I definitely needed by a specific date.

Re: QVC Shipping - horrible!

mnmom — Tue, 11 May 2021 18:58:57 GMT

It's always been slow here to MN. I just don't have high expectations for quick delivery. That way I'm surprised if it does come in a reasonable time!

Re: QVC Shipping - horrible!

NYViewer — Tue, 11 May 2021 19:06:35 GMT

I'M DONE - one month for shipment ...NO MORE! I'll get these orders in ...and return 90% of it ...and stop ordering from the Q. Major stores can get items shipped and delivered in less than a week....with FREE SHIPPING. This is crazy - don't blame it on the pandemic blame it on poor customer service!

Re: QVC Shipping - horrible!

cosmic1 — Tue, 11 May 2021 19:56:30 GMT

I am definitely noticing issues.

Plus, when I click track, I get an error message. Amazon delivers in a day and other companies are much better than QVC. I don’t know why they can’t get it together.

Re: QVC Shipping - horrible!

mistyada — Tue, 11 May 2021 19:57:18 GMT

@NYViewer wrote:
I'M DONE - one month for shipment ...NO MORE! I'll get these orders in ...and return 90% of it ...and stop ordering from the Q. Major stores can get items shipped and delivered in less than a week....with FREE SHIPPING. This is crazy - don't blame it on the pandemic blame it on poor customer service!

Totally agreee with you. I ordered a big deal during the first presentation. Yes they presented it later in the day too. A week later they sent me an email saying it was backordered and if they got more they would sent it to me. Three and half weeks later it is still backordered. Ridiculous. I only order something when it is a staple at a good price now. No gifts or special items now. I may stop ordering altogether because of the hassle. I never know if I will ever actually get the item from Q. Funny thing Amazon always delivers within a day or two even at the worst times of Covid.

Re: QVC Shipping - horrible!

jlrbr — Tue, 11 May 2021 23:20:01 GMT

Horrendous shipping. No. It's not the "pandemic". It's bad management, sloppy habits. Yet, despite the complaints, it continues.

Re: QVC Shipping - horrible!

Jeletta — Wed, 12 May 2021 11:57:51 GMT

@Pecky Me too. I've also been receiving the "order delayed" emails because QVC is selling items they don't actually have to fill customers orders. I had to contact customer service multiple times about Denim and Co beach pants from APRIL 4th! Still never got them and it's mid-MAY.

Re: QVC Shipping - horrible!

MOMOF2BOYS — Wed, 12 May 2021 14:01:14 GMT

I ordered the Kim Gravel TSV shorts for my trip to Vegas next week. I should have had them in plenty of time however they shipped on May 2nd and are now missing. They haven't moved since May 7th. I hate UPS mail innovations. They are not supposed to be using that method when shipping to a business anyways. (my work address with business name is clearly on the shipping address). I did receive a refund today but no apology or solution just a message that said item was refunded. They are not in stock so I am just out of luck. Will not be buying anymore, just can't relay on their service.

Re: QVC Shipping - horrible!

Effie54 — Wed, 12 May 2021 20:30:19 GMT

@Georgiagrama wrote:
@Effie54 wrote:
I agree that the shipping procedures need an overhaul. I had to pay $11 for expedited shipping, to get something sent to me and received on time. I have orders that go back a week, that are just sitting there, stating preparing your order. I couldn't afford to wait 2 to 3 weeks for an item to get here. I know that they know they have a huge problem with shipping, but I don't think they're doing much to remedy it. I'm sure Customer Service is sick and tired of hearing customers asking about their order status. Shipping seems very disjointed and disorganized. Most other companies get their orders out within a day or two.
@Effie54 I just went in and cancelled two orders today that have been just sitting there. Not waitlised, not back ordered, just sitting there. They are there no more.

I hear ya.......it's getting so frustrating. I'm waiting for a pair of pants that was ordered five days ago, still sitting, preparing my order.