topic Re: “Preparing your order” in Q Talk

“Preparing your order”

Riley P — Thu, 06 May 2021 22:54:52 GMT

I purchased the Earth sandals TSV and two J Jason Wu t shirts on April 30th, and also the Kim Gravel shorts TSV on May 1. The status of all is “preparing your order” Has anyone else received this message? I just think it’s a long time to still be preparing my order.

Re: “Preparing your order”

Nickname new — Thu, 06 May 2021 22:59:48 GMT

Happens to me almost every time, and every time I say "this is ridiculous". I have a pair of Anybody joggers like that now for the last 3 days. I guess I'm a slow learner. Grrrrrrr.

Re: “Preparing your order”

InStitches49 — Thu, 06 May 2021 22:59:49 GMT

Sadly this has become the new normal on orders--guessing what they're doing while "preparing" and wondering when the order actually will start on its perilous journey throughout the universe. Seriously I've been getting this for quite a while. Just today one of my orders went from preparing to shipped. It is definitely frustrating.

Re: “Preparing your order”

Riley P — Thu, 06 May 2021 23:09:55 GMT

Yes - shipping has been ridiculously slow. My order from Target was not only shipped for free, it also got to me in two days.

I am just wondering if my “preparing your order” will be changed to “back ordered” or “waitlist” which unfortunately has happened. I don’t mind not ending up receiving something when I originally place an order on waitlist, but when I actually place the order for items supposedly in stock, I don’t expect to be put on the “waitlist”.

I’m a slow learner as well, unfortunately.

Re: “Preparing your order”

DasMEM2 — Thu, 06 May 2021 23:11:37 GMT

Sorry, but that is the new norm at QVC. Their shipping successes are sporadic. I'm still waiting on a pair of Clark's that was ordered in March. They did send me out a replacement pair, which I received. Not sure what happend to the first pair.

Re: “Preparing your order”

77yangya — Fri, 07 May 2021 10:07:57 GMT

@DasMEM2 wrote:
Sorry, but that is the new norm at QVC. Their shipping successes are sporadic. I'm still waiting on a pair of Clark's that was ordered in March. They did send me out a replacement pair, which I received. Not sure what happend to the first pair.

Yes, this is very true. Their shipping successes are pot luck. This is why I bump up my shipping. On the check out page there is an edit red arrow. Click that and you get a drop down menu of shipping methods. I choose the middle one. The first one, that one defaults to the 3.50 one. That one has LOW priority. The second one is UPS ALL THE WAY and I get it in two days. The caveat to this is that it costs me $13.50. However, I don't want to baby sit my orders and the post office does NOT deliver it. UPS does. It has much higher priority. It's up to the individual. Another poster showed me this and I've been happy about it ever since. Yes, the shipping is on your dime and mine but it's worth it for me. It gets divided up in the easy pay option so, no biggie.

Re: “Preparing your order”

RespectLife — Fri, 07 May 2021 12:49:59 GMT

@77yangya

When I click on the shipping edit, I can only choose std, express, Prem. See below.

I haven't had the option to choose carriers in years! In the 'old days', UPS was barely 50 cents more than USPS and I always picked it.

Are you choosing Express and saying it always comes UPS?

My example below is a tiny pot of eye shadow. No way am I paying $10.47 for UPS delivery! The order still could sit in 'Preparing/Proessing your Order" for days!

A459175

rms beauty Eye Polish

solar

Shipping Method

Standard Delivery,

by 05/15/21*

$3.50

Express Delivery,

by 05/11/21*

$10.47

Premium Delivery,

by 05/10/21*

$17.47

Re: “Preparing your order”

Riley P — Fri, 07 May 2021 13:43:48 GMT

Well here we go.
Ordered 4/14
1 bishop and young in stock blouse - now backordered

Ordered 4/30
1) Isaac Mizrahi maxi dress - was in stock / now backordered.
2) 2 pairs of Earth sandals were in stock - now backordered
3) 2 J Jason Wu shirts - still preparing order

Ordered 5/1
1) 2 pairs of Kim Gravel shorts - were in stock - now on waitlist

Very frustrating.

My question - do they keep your money when items go on back order (or waitlist) or do you have to wait until they eventually cancel it and then two weeks later get your refund?

Re: “Preparing your order”

Chybai — Fri, 07 May 2021 15:11:24 GMT

It gets so frustrating that after a certain I don't even want the item anymore. Unfortunately, you can't cancel it while it's in that "preparing your order" limbo. If they are preparing my order for over a week I should be able to cancel it.

Re: “Preparing your order”

Riley P — Fri, 07 May 2021 15:33:45 GMT

I ordered the sandals at midnight when they were first shown. Why are mine back ordered? They had to have them in stock at that time. And I’m not willing to pay $13.50/item for express shipping when I ordered so many things that day.

Re: “Preparing your order”

busymom22 — Mon, 17 May 2021 20:55:06 GMT

QVC has a real problem. And they can't blame it on slow pandemic shipping!

I ordered two tops days ago and both still show "preparing your order". One says estimated arrival of 5/21 which is a joke since it hasn't shipped yet.

I ordered two sets (different times) of a Valerie decor item. The first one I upgraded the shipping and received it on time. The other? it still is processing after 3 weeks and I don't think I will ever receive it.

I really am going to have to think twice about ordering from QVC if receiving my items is hit or miss.

Re: “Preparing your order”

jlrbr — Tue, 18 May 2021 00:40:12 GMT

3/4 of my "preparing your order" items flipped to back order, all were still available, when ordered, and when they flipped to back order. C/S has no idea why. They were however able to be canceled, which I gladly, and promptly did. I don't order items not available. I don't waitlist. TSV's were ordered at midnight. Huge failure on the Q's part.

Re: “Preparing your order”

foodie105 — Tue, 18 May 2021 00:58:32 GMT

I ordered the TSV Zuda joggers on May 10th that is still "preparing your order". I contacted them on chat today and they wrote back that there has been technical difficulties at the fulfillment center and that things were going to be delayed a few days more. Honestly I wouldn't have the patience if something was ordered that long ago as OP. I just want these dang joggers already!

Re: “Preparing your order”

Sooner — Tue, 18 May 2021 01:27:17 GMT

They have to be selling stuff they don't have. Who in this day and age prepares an order for a week? Literally a week!

I get most things shipped the next day. How can you exist taking a week to ship some nightgowns? All I can figure is they oversold and are waiting for returns or for funding to not go through and free up some pieces.

Whatever, they should be ashamed.

Re: “Preparing your order”

busymom22 — Tue, 18 May 2021 01:53:46 GMT

@Sooner wrote:
They have to be selling stuff they don't have. Who in this day and age prepares an order for a week? Literally a week!

I get most things shipped the next day. How can you exist taking a week to ship some nightgowns? All I can figure is they oversold and are waiting for returns or for funding to not go through and free up some pieces.

Whatever, they should be ashamed.

I wonder if they are drop shipping (directly from manufacturer) instead of shipping from inventory in their own warehouses. That would make sense why so many items are going on backorder. QVC doesn't have the inventory in hand.

Re: “Preparing your order”

jlrbr — Tue, 18 May 2021 03:16:57 GMT

All my Zuda flipped to back order, with the exception of one pair. Even the Zuda tops I ordered. Everything was, and still is available. Muk Luks, Cuddl Duds, back ordered, now canceled, all for a vacation for someone. Now we are left scrambling at the mall to replace items. Luckily I had the option to cancel, as I stated previously. I can't tolerate this, it's bad service. If they were a store with a door they would be out of business. It's deception to sell products you don't have. Customer service needs to kept informed instead of in the dark.

Re: “Preparing your order”

NJ Teacher — Tue, 18 May 2021 03:27:59 GMT

Yes. I ordered a pair of Sperry sneakers that were a TSV. They were an advanced order that was supposed to ship May 12. They sent an email that they were not expecting them to ship till late June. The status is "preparing your order ".

Re: “Preparing your order”

Sooner — Tue, 18 May 2021 03:54:07 GMT

@NJ Teacher wrote:
Yes. I ordered a pair of Sperry sneakers that were a TSV. They were an advanced order that was supposed to ship May 12. They sent an email that they were not expecting them to ship till late June. The status is "preparing your order ".

@NJ Teacher So could you cancel?

Re: “Preparing your order”

busymom22 — Tue, 18 May 2021 15:47:02 GMT

I spent 40 minutes yesterday waiting to chat with a CS person. She told me that my decor order that had no update in a month was "released to ship" and that my blouse that had the status of "preparing to ship" was shipping out. I just checked the status and nothing has changed on either order.

If QVC keeps this up I can't shop with them anymore. I can't be held hostage on whether I will receive something or not. This cannot be blamed on the pandemic. Either they have an item to ship or they don't. Especially when something is a TSV and ordered at midnight. Often I buy things with a purpose and I don't want to be stuck paying for return shipping just because I get it a month past when I should have received it.

Re: “Preparing your order”

grooms — Tue, 18 May 2021 22:22:50 GMT

RileyP

I would rather the shoes be on back order than what happened to me. I also ordered at mightight and kept waiting for them to be shipped from the Ontario warehouse which is 12 miles from my home. I never got them and finally contacted QVC only to hear, we are terribly sorry but your shoes were damaged and have been sent to the warehouse in NC. At least you may get them.....they have no more so I am just out and the sad thing is I could hve walked over to the distribution center and picked them up quicker than I was told I am not getting them!