topic Re: Beware the $6.95 return charge when you pay yourself in Q Talk

Beware the $6.95 return charge when you pay yourself

geegerbee — Sat, 17 Apr 2021 12:33:18 GMT

They do this fairly often. I return something, pay the postage myself and when I check the return online, they have subtracted the $6.95 from my return. Yes, they will given it back to you when you call customer service, but I bet many don't notice and are charged twice for return shipping.

Plus I have been paying for heavier items with PayPal because they pay the return shipping up to 6 items a year. Just enroll and when you want to return, FedEx emails you a return label and you just take it to the nearest FedEx location.. I did this for the first time last week---took it to Walgreens where they have drop off and the return has already been processed. Easy Peasy and Quick.

Re: Beware the $6.95 return charge when you pay yourself

DecorDiva — Sat, 17 Apr 2021 12:36:55 GMT

@geegerbee - thanks for letting me know about this option.

Re: Beware the $6.95 return charge when you pay yourself

Sapphiregal — Sat, 17 Apr 2021 12:58:09 GMT

This has been happening to me for years. I always check my credit on a return. You are right that you can call CS and get a reimbursement for it, but, it is a hassle to have to do that.

Re: Beware the $6.95 return charge when you pay yourself

skatting44 — Sat, 17 Apr 2021 13:11:36 GMT

Yes, this has happened to me . It looks as though the customer service staff that process the returns subtract $6.95 despite package being return by Priority mail service as my self pay . Since QVC does not give you a breakdown on how they come up with your total for issuing a return , it is not so easy to determine if they automatically subtracted their $6.95. I have caught this and was reimbursed but I have never encountered this by other companies . Can't this be improved.as it is a poor business practice by QVC.

Re: Beware the $6.95 return charge when you pay yourself

Pearlee — Sat, 17 Apr 2021 13:29:13 GMT

@skatting44 wrote:
Yes, this has happened to me . It looks as though the customer service staff that process the returns subtract $6.95 despite package being return by Priority mail service as my self pay . Since QVC does not give you a breakdown on how they come up with your total for issuing a return , it is not so easy to determine if they automatically subtracted their $6.95. I have caught this and was reimbursed but I have never encountered this by other companies . Can't this be improved.as it is a poor business practice by QVC.

@skatting44 This has been going on for years, QVC corporate is well aware of it, and it still continues. It is much worse than a bad business practice, it is "unjust enrichment" for QVC. That is, they are charging you to their own enrichment for something you didn't use. I've often considered contacting the PA attorney general's office about this. But then CS fixes it for me and I drop the issue---- again.. QVC is aware of this and lets it continue year after year, making a lot of money from customers who don't catch the error.i have found it happens more on jewelry returns at that warehouse than it does on clothing returns. This really does need to STOP.

Re: Beware the $6.95 return charge when you pay yourself

lovesrecess — Sat, 17 Apr 2021 14:16:38 GMT

This is one of the reasons I never order anything unless I am sure I won’t have to return it. I will usually sell it or pass it on to a friend rather than return it. That’s prob why they charge this; to discourage returns.

Re: Beware the $6.95 return charge when you pay yourself

Pecky — Sat, 17 Apr 2021 15:03:47 GMT

@geegerbee wrote:
They do this fairly often. I return something, pay the postage myself and when I check the return online, they have subtracted the $6.95 from my return. Yes, they will given it back to you when you call customer service, but I bet many don't notice and are charged twice for return shipping.

Plus I have been paying for heavier items with PayPal because they pay the return shipping up to 6 items a year. Just enroll and when you want to return, FedEx emails you a return label and you just take it to the nearest FedEx location.. I did this for the first time last week---took it to Walgreens where they have drop off and the return has already been processed. Easy Peasy and Quick.

@geegerbee Thanks for posting. I didn't know Fed Ex did this for PayPal. I tried once to email the invoice to PP showing them I was sending it back and it wouldn't go through so I didn't do it again.

Re: Beware the $6.95 return charge when you pay yourself

Group 5 minus 1 — Sat, 17 Apr 2021 15:38:42 GMT

Appreciate the info. I will check when my returns are posted. I had to return something because the wrong pattern was sent to me. The day I ordered the top I had to use the phone because our computer was down. I expect a full return charge being given to me (or my Q.card).

Re: Beware the $6.95 return charge when you pay yourself

coffee drinker — Sat, 17 Apr 2021 17:02:36 GMT

I just returned Tina's cookbook yesterday and paid for the shipping myself. Sent it media mail becuase it's a book and the cost was $3.45. Quite a difference from $6.95 QVC amount. I wrote on the invoice a note stating I paid for return shipping myself. Do not charge me the $6.95. I will closely monitor my return on-line.

Ladies, keep media mail in mind whenever you're returning a book. Much less expense.

Re: Beware the $6.95 return charge when you pay yourself

Spurt — Sat, 17 Apr 2021 19:17:34 GMT

Ive encountered numerous problems with Fed Ex and avoid doing business with them.....

Re: Beware the $6.95 return charge when you pay yourself

froggy — Sun, 18 Apr 2021 01:00:14 GMT

When I return something that is damaged I always but a note inside the package, written in marker with big letters, that the item is damaged and not to charge me the return shipping. It always works.

I think I might do the same if I were paying the return postage.

Re: Beware the $6.95 return charge when you pay yourself

ChillyTulip — Sun, 18 Apr 2021 01:41:46 GMT

@froggy wrote:
When I return something that is damaged I always but a note inside the package, written in marker with big letters, that the item is damaged and not to charge me the return shipping. It always works.

I think I might do the same if I were paying the return postage.

Yes. Just did that today. Received a pair of D&C crop pants that were clearly worn repeatedly. Not to mention they stunk to high heaven and had a stain in the crotch (I almost vomited).

Re: Beware the $6.95 return charge when you pay yourself

Sweetpea70 — Mon, 19 Apr 2021 16:14:47 GMT

Thank you for posting this. I just had this happen and caught it because of post. QVC Social Team said it would be credited. Now I have to watch for that credit.

Re: Beware the $6.95 return charge when you pay yourself

Carmie — Mon, 19 Apr 2021 16:27:37 GMT

@geegerbee PayPal will pay return shipping up to 12 times in a calendar year if you pay through them.