topic Re: Return fees in Q Talk

Return fees

longtimeqvcfriend — Mon, 29 Mar 2021 11:31:23 GMT

I just went to package an item to return and when I took the original shipping label off it peeled right up, no tearing. On the back was something about return fees including shipping fee, as usual, aa well as "additional deductions to reimbursements due based on the reason for your return". Are they charging a restocking fee now? Have I missed this before and it's not new? My original shipping labels never peel off in one piece like that, lol. I usually have to year them off. Just wondering what additional deductions means.

Re: Return fees

CarolAnn — Mon, 29 Mar 2021 11:39:20 GMT

I just noticed this last week. They are charging a restocking fee based on the reason for return. I was charged app $12.00 for 2 returns because they didn't work out for me. I called customer service and the rep explained it. the only way to avoid it is if the item is defective, damaged or an error on QVC's fault. It's robbery. It will definitely reduce my already limited purchases to probably zero in the future.

Re: Return fees

Sunshine Kate — Mon, 29 Mar 2021 11:41:23 GMT

@CarolAnn wrote:
I just noticed this last week. They are charging a restocking fee based on the reason for return. I was charged app $12.00 for 2 returns because they didn't work out for me. I called customer service and the rep explained it. the only way to avoid it is if the item is defective, damaged or an error on QVC's fault. It's robbery. It will definitely reduce my already limited purchases to probably zero in the future.

Already zero purchases here. That's ridiculous Q does this.

Re: Return fees

Lucy 13 — Mon, 29 Mar 2021 12:03:48 GMT

Thank you for pointing this out! My shopping will be alot less.

People are shopping from home to stay out of the stores because it's for safety reasons. So besides paying for shipping coming to you,then back now you have to pay to restock you migh as well keep the item. It will be cheaper!!!

Re: Return fees

kaydee50 — Mon, 29 Mar 2021 12:16:35 GMT

Wow! You mean in addition to the ridiculous shipping fees QVC is charging a "restocking" fee???? I haven't returned anything in years because I never buy anything for more than $30 so if I don't like it, I just donate it.

Re: Return fees

Review 2 — Mon, 29 Mar 2021 13:39:11 GMT

Thanks for mentioning this. I have a few returns I planned to drop off at the Post Office today. If QVC is now charging a restocking fee, I may redo a couple of my return invoices and be more forthcoming why I'm sending the item back - doesn't match size chart, poor quality, etc. I admit that I sometimes didn't always put that much thought into the reason for the return in the past.. If this policy continues, it will greatly reduce my future QVC shopping - especially clothing..

Re: Return fees

KingstonsMom — Mon, 29 Mar 2021 13:40:16 GMT

QVC better be prepared to have LOTS more 'damaged' returns with this move!

Re: Return fees

Effie54 — Mon, 29 Mar 2021 13:48:34 GMT

They must be losing a lot of money to have to be resorting to a restocking fee. What is this - Best Buy?? (Best Buy is famous for charging restocking fees, even on unopened items). The customers just won't buy anymore if they keep that up.

Re: Return fees

RespectLife — Mon, 29 Mar 2021 14:03:19 GMT

HOLD ON A MINUTE...

Before we spread info that is NOT correct maybe we should get clarification from the Mods.

I order a lot and not one single invoice or label says anything about a restocking fee and that info is NOT posted in the Return & Exchange Info Section.

Mods...can you address the OP's statement....

Re: Return fees

Catch71 — Mon, 29 Mar 2021 14:15:50 GMT

My last two orders came with the 3-part label stuck to the outer box. I cannot even read anything under the top label. Can't read the return label or the label with my order info like price. Hate those labeles. They are saving money this way but its not customer friendly. I have not heard anything on air about additional return fees - restocking?

Re: Return fees

Catch71 — Mon, 29 Mar 2021 14:17:36 GMT

@CarolAnn

I am going to look at my next label carefully. This is new to me.

Re: Return fees

KingstonsMom — Mon, 29 Mar 2021 14:26:12 GMT

@RespectLife

I also re-read their return policy and it says nothing about a 're-stocking fee' either.

You would think that before they implemented this change to the return policy, that they would've added the verbiage re: a re-stocking fee.

Re: Return fees

Review 2 — Mon, 29 Mar 2021 14:28:00 GMT

I just checked one of the newer lables. It does say there's a fee to use the prepaid return label service as well as "additional deductions to reimbursements due based on the reason for your return."

Agree we should get clarification from the Mods.

Re: Return fees

KingstonsMom — Mon, 29 Mar 2021 15:02:30 GMT

I emailed to Social Team to ask for clarification on this, let's see what they say.

Re: Return fees

KingstonsMom — Mon, 29 Mar 2021 15:32:12 GMT

****UPDATE****

The response from the Social Team:

Good morning I have research our system for any new updates on returns and did not see anything to report. I am going to post and ask for pics to be emailed to us here of the new label that has caused concern.

Thank you for your email.

Kim, QVC Social Team

Re: Return fees

RespectLife — Mon, 29 Mar 2021 15:32:15 GMT

@Review 2 wrote:
I just checked one of the newer lables. It does say there's a fee to use the prepaid return label service as well as "additional deductions to reimbursements due based on the reason for your return."

Agree we should get clarification from the Mods.

@Review 2

@KingstonsMom

Wouldn't that be referring to the original $3.50 shipping NOT being refunded?

You would not get that back because the reason you returned it is...ugliness. LOL

I agree, that is a very confusing statement but my gut tells me this thread is misunderstanding the wording and possibly creating false info.

Re: Return fees

Kim-QVC — Mon, 29 Mar 2021 15:32:57 GMT

Good morning QVC Community forums posters. I did review our memos and policy updates and did not see anything regarding new labels or new fess. Please send any pics you may have to share of the new label and instructions that has caused the concern to QVCSocialTeam@qvc.com and I can escalate it for additional research, thank you. Kim

Re: Return fees

STYLE — Mon, 29 Mar 2021 15:56:24 GMT

What.a retocking fee. Are you kidding????? Returns are expensive as it is. This is insulting. Purchasing from QVC is now a luxury. Don't try to soak every cent you can from your customers or they'll go elsewhere.

Re: Return fees

KingstonsMom — Mon, 29 Mar 2021 16:00:30 GMT

@STYLE

Please read post #18 directly above yours from the Moderator....sigh.

Re: Return fees

Review 2 — Mon, 29 Mar 2021 16:26:44 GMT

I sent a picture of the new return label with the confusing wording regarding Return Fees to the QVC Social Team - Attn: Kim. Hopefully, we'll get clarification.

Thanks Kim for researching this potential issue.