topic Re: Why do so many things arrive broken? in Q Talk

Why do so many things arrive broken?

Nataliesgramma — Sat, 20 Feb 2021 11:18:30 GMT

I think QVC needs to address this.

Sometimes it is that cheap styrofoam that crumbles......or shipping where it travels the US getting bounced around for a week......

It is so disappointing to open up your package and pieces are broken off...

No one makes any money when purchases are returned because they are in pieces...

Re: Why do so many things arrive broken?

Foxxee — Sat, 20 Feb 2021 12:59:46 GMT

The only way companies get the message is when enough customers stop buying.

Re: Why do so many things arrive broken?

Jaspersmom — Sat, 20 Feb 2021 14:22:04 GMT

In all my years of shopping at QVC, I've never received a single broken item and believe me, I've ordered plenty.

I did recently receive a broken item from Chewy which they replaced immediately.

Re: Why do so many things arrive broken?

skatting44 — Sat, 20 Feb 2021 15:08:00 GMT

Received a VP illuminated mercury watering can set that arrived with box dented with only that crumbly styrofoam , but luckily they were intact. I have received other glass items from other companies packed only in this type of packing and a few items were broken. My Slatkin 3 set candles arrived damaged but were packed in a 2nd box with molded gray covered foam that was excellent in keeping the glass from the rough handling .

Re: Why do so many things arrive broken?

SuhseK — Sun, 21 Feb 2021 06:18:19 GMT

I've never had a broken or damaged, item, from QVC, or any other company, over, many years of ordering.

I've had the occasional(very)wrong color or size, but never anything damaged.

Re: Why do so many things arrive broken?

MaeDoMunt — Sun, 21 Feb 2021 18:41:11 GMT

Wow - I sure hate that this is happening to you - it has to be very disappointing to open an order and find that. However, I think this is less of an issue with QVC and more of an issue with your local UPS and/or USPS carriers.

Re: Why do so many things arrive broken?

bonnie f — Sun, 21 Feb 2021 19:04:28 GMT

we dont know how many times they are dropped or thrown while being shipped. never have a problem with the way i get things shipped. im usually cursing when i'm trying to open things because they are packaged so well lol... but after qvc ships them out.. how is ups or the other delivery people handling them..

Re: Why do so many things arrive broken?

Spurt — Mon, 22 Feb 2021 00:14:36 GMT

@Nataliesgramma

Its a puzzlement for sure....an item that has little chance of breaking arrives packed like its the Crown Jewels in multiple boxes no less, while a delicate glass item is packed with little protection.....so the fault lies whether its the manufacturer that ships it, or whether its QVC ......

And there's no rhyme or reason even on the same item..I ordered 2 pairs of Prive Revaux readers .....one was in a medium sized box which was then packaged up in a smaller box....the other pair was just in the tiny box....go figure ?!?!?!?

Re: Why do so many things arrive broken?

pripirt — Mon, 22 Feb 2021 03:51:48 GMT

I believe that UPS is the problem not QVC packaging. I actually had a metal table

that I bought from another company and when it arrived from UPS it was bent on

one side. Must have been thrown off a ten story building before it was delivered.

They are just trying as fast as they can to get these packages in their trucks now.

Re: Why do so many things arrive broken?

Nataliesgramma — Mon, 22 Feb 2021 10:51:22 GMT

I have 2 sets of white bunnies on order from Valerie...

I am holding my breath.....