topic Re: QVC disqualifying legit Rakuten purchases in Q Talk

QVC disqualifying legit Rakuten purchases

mizyorkyork — Mon, 08 Feb 2021 14:25:30 GMT

Is anyone having problems with legitimate QVC purchases being disqualified for Rakuten? I've had this happen here and there but now all of my December and January purchases are gone to the tune of a couple hundred dollars! I of course can't get to a human to find out what the problem is.

Re: QVC disqualifying legit Rakuten purchases

ValuSkr — Mon, 08 Feb 2021 14:37:15 GMT

Do they say why the purchases were disqualified?

I haven't used Rakuten, but, speaking about rebate apps in general, it's very frustrating when you can't get through to a real person. After that kind of experience with a particular app, I tend to avoid it. Potential savings aren't worth the aggravation.

Re: QVC disqualifying legit Rakuten purchases

depglass — Mon, 08 Feb 2021 14:42:18 GMT

Does QVC even participate with Rakuten? I didn't notice their logo on a Rakuten ad. But I don't pay much attention as I wouldn't sign up because of years of computer problems. One tech told me these tracking sites are part of the problem as they are logging everything you do.

Re: QVC disqualifying legit Rakuten purchases

queendiva — Mon, 08 Feb 2021 14:44:35 GMT

@mizyorkyork : same as you. I made most of my December QVC purchases through Rakuten instead of my usual Mr. Rebates because they offered more cash back. Not a single Q purchase has been credited. Grrrr!

Re: QVC disqualifying legit Rakuten purchases

GabbyAnn — Mon, 08 Feb 2021 14:45:16 GMT

Yes! All of my December purchases are gone. December was the last month I used Rakuten. I was also due to be sent a check and now that's gone, too.

I usually use Mr Rebates, but Rakuten beat them a few days in December. If this isn't fixed I'll just stick with Mr Rebates. Never had a problem with them.

Re: QVC disqualifying legit Rakuten purchases

KingstonsMom — Mon, 08 Feb 2021 15:07:37 GMT

@mizyorkyork

If you go to Rakuten's site they have a 'help desk' and 'contact' information (which includes 'Missing Rebates' questions) for many problems.

You can also email QVC's social team at QVCSocialTeam@QVC.com for their input.

No one here would know the answer to your question.

Re: QVC disqualifying legit Rakuten purchases

KingstonsMom — Mon, 08 Feb 2021 15:13:05 GMT

@depglass wrote:
Does QVC even participate with Rakuten? I didn't notice their logo on a Rakuten ad. But I don't pay much attention as I wouldn't sign up because of years of computer problems. One tech told me these tracking sites are part of the problem as they are logging everything you do.

@depglass

Yes!

Not to mention that they sell your info to everyone on the planet, increasing the ridiculous amount of telemarketing calls we already received!

They could have saved a lot of ink and typing with their so called 'privacy policy', by simply stating. "THERE IS NONE"!

Re: QVC disqualifying legit Rakuten purchases

sunshine45 — Mon, 08 Feb 2021 15:14:49 GMT

i mostly used mr rebates and topcashback this past season. topcashback seemed to have the best rebate options for qvc during november and december. i use other rebate sites also, including rakuten and retailmenot and extrabux.

Re: QVC disqualifying legit Rakuten purchases

laj3169 — Mon, 08 Feb 2021 16:01:40 GMT

@mizyorkyork wrote:
Is anyone having problems with legitimate QVC purchases being disqualified for Rakuten? I've had this happen here and there but now all of my December and January purchases are gone to the tune of a couple hundred dollars! I of course can't get to a human to find out what the problem is.

@mizyorkyork

Yes, I have experienced the same thing. In December they offered 10% and I figured that in my purchase price and have not received any of those rebates. They are listed in my shopping trips though. I purchased on easy pays so I was wondering if that was why they had not been credited yet, but if others are also have trouble with it, maybe that isn't the problem.

Re: QVC disqualifying legit Rakuten purchases

on the bay — Mon, 08 Feb 2021 16:27:51 GMT

I have never had any luck with now called "Rakuten."

Before it was called that, they never acknowledged any QVC purchase. I had to send them proof of everything and when I emailed them it was just a generic reply, not really addressing anything I was saying.They would always say it was QVC's fault that they hadn't registered the sale to their site or something. (And maybe it was).

It was so frustrating I gave up.

With Mr. Rebates I a few times I had to again give them order numbers,dates, etc but have generally found them much more responsive.

However, I agree with others, that it just becomes too much of a hassle

to be worth it.

I used to get emails confirming I had bought something thru their Mr. Rebates but now don't get anything.So I hesitate to use them because I don't want to go thru the whole verifying process again.

I've used retail me not once at Michael's. At first they said they don't use it because they have sales already but the manager okayed it.

So again it's a toss up and how much time we are willing to spend on these sites.

When I look at reviews of all these cash back sites, there are always issues with getting purchases confirmed. I don't think I'm willing to chance going thru all that again.

But I admire people who make a lot form these, though that means you have to buy a lot too!

Re: QVC disqualifying legit Rakuten purchases

SeaMaiden — Mon, 08 Feb 2021 16:43:07 GMT

I have had only good experiences with both sites thus far... I use them both a lot depending on who has the best percent back. Have received back thousands of dollars over the years. I could care less if they follow my shopping... it they pay me like they do! I have nothing to hide from anyone.

Never have had a problem getting my cash or my clicks confirmed. When I had any questions on a couple of clicks I made with MrRebates.... you just have to wait 30 days to report that you did not receive the credit... and follow the steps to get it. Never had a problem getting the credit doing that.

Re: QVC disqualifying legit Rakuten purchases

LuvmyLab — Mon, 08 Feb 2021 16:46:04 GMT

I've always used Mr. Rebates and never have a problem reaching somebody via email. I've found them to be very responsive.

Re: QVC disqualifying legit Rakuten purchases

PJinIA — Mon, 08 Feb 2021 16:49:28 GMT

Same here! I used to get substantial rebates but now I get next to nothing. I spent hundreds of dollars with QVC leading up to Christmas and some days where there was even a 10% cash back offer and I got something like $1.67 when it was all said and done. I wondered what the heck happened and if it was just me that got cheated. I'm over Rakuten. It started out great but there seems to be little point in bothering with it now.

Re: QVC disqualifying legit Rakuten purchases

mizyorkyork — Mon, 08 Feb 2021 17:17:03 GMT

After they had disappeared from my cash back balance I emailed Rakuten and they told me QVC had disqualified them. QVC hasn't told me nothing.

Re: QVC disqualifying legit Rakuten purchases

Lipstickdiva — Mon, 08 Feb 2021 17:23:34 GMT

QVC is still on Rakuten offering a measly 1%.

I just checked and I had a December purchase with QVC through Rakuten. It shows in my shopping trips and it says I got cash back but it isn't showing in my cash back summary. I also noticed that the check that is supposed to be sent to me this week has been reduced so I'm guessing my QVC purchase was deleted from my check.

I didn't return what I bought and it was a clothing item so there would be no reason for it to be disqualified. Maybe because it was purchased on easypay and they won't allow those purchases anymore?

Re: QVC disqualifying legit Rakuten purchases

plc123 — Mon, 08 Feb 2021 19:19:55 GMT

I just checked my Rakuten and it went down from 132.00 to 66.00. guess i will stop using them.

Re: QVC disqualifying legit Rakuten purchases

BrewersFan — Mon, 08 Feb 2021 20:00:57 GMT

Unfortunately, it's not just happening on Rakuten. I've lost all of my QVC purchase points from December & January through MyPoints, and people are also losing their QVC points on Swagbucks. There are people losing thousands of points & no one has any idea why.

Re: QVC disqualifying legit Rakuten purchases

elated — Mon, 08 Feb 2021 21:19:27 GMT

I have had problems with Topcashback. The only shopping channel that turned down my purchases have been HSN. There was suppose to be a 10% cashback. I tried and tried to get resolution but it failed. I have luck using Befrugal.

Re: QVC disqualifying legit Rakuten purchases

Shelbelle — Mon, 08 Feb 2021 21:25:23 GMT

Often prior to filling out a missing rebate form, I email their CS dept direct, and they usually apply my missing cash right away. My experiences with Rakuten CS have been excellent.

Re: QVC disqualifying legit Rakuten purchases

Pearlee — Mon, 08 Feb 2021 21:36:34 GMT

@depglass wrote:
Does QVC even participate with Rakuten? I didn't notice their logo on a Rakuten ad. But I don't pay much attention as I wouldn't sign up because of years of computer problems. One tech told me these tracking sites are part of the problem as they are logging everything you do.

@depglass Yes Q does. Not only that, oftentimes on a Q free S&H day the rebate at Rakuten is 10% which is great incentive to buy.