topic Re: NASTY MEAN REVIEWS in Q Talk

NASTY MEAN REVIEWS

Teddixat — Tue, 02 Feb 2021 23:03:45 GMT

It never ceases to amaze me when reading reviews how mean and nasty people are not to mention irrelevant. I honestly don’t understand it. I am always glad when people “downvote” them. I looked at the reviews on the Diamonique face coverings last night to see what people had to say. One person’s review was just ridiculous. 18 people agreed

Re: NASTY MEAN REVIEWS

Kachina624 — Tue, 02 Feb 2021 23:33:41 GMT

I read a lot of reviews and write many. I never see anything I'd call nasty or objectionable. She may have run across one but I don't think there are many.

@Teddixat. Is this the one you found to be "nasty"? The reviewer is expressing a subjective opinion and it's a poor review, but I see nothing nasty about it.

"Cannot believe you are making money from masks and to add jewels...really!!!

Would you recommend this product as a gift?No

Was this review helpful?018

Report

Re: NASTY MEAN REVIEWS

Foxxee — Tue, 02 Feb 2021 23:31:28 GMT

She said it was a gift...hard, dry, stale, and smelled badly. Maybe it was a regift from someone who had it too long.

All reviews are approved by someone at QVC before posting, so they are moderated.

Can't say we don't know what she thought about it. Lol.

Re: NASTY MEAN REVIEWS

jlrbr — Tue, 02 Feb 2021 23:36:14 GMT

lousgirl..... Those weren't reviews. They were snarky opinions. Why people use the review as a platform for discussion is beyond me, if they haven't purchased the item.
I don't care what your opinion of an item is, IF you haven't purchased it. Opinions without purchase should be removed. Question an item. Or review it.

Re: NASTY MEAN REVIEWS

jlrbr — Tue, 02 Feb 2021 23:38:21 GMT

Those masks from Diamonique were new. So those were opinions.

Re: NASTY MEAN REVIEWS

Venezia — Wed, 03 Feb 2021 00:06:52 GMT

Whoever QVC pays to operate their review system isn't worth the money.

They must just use software to scan for certain prohibited words and phrases. There's no other explanation for what they allow to be posted and it's unfair to the vendors. These people bring the overall rating down just to voice a negative opinion with no useful information about the actual product. That's not a review.

But it's not going to change. QVC has had years to improve its "review" system and hasn't bothered.

Re: NASTY MEAN REVIEWS

jlrbr — Wed, 03 Feb 2021 00:13:25 GMT

Venezia... 100% well said. I watched Shawn present the Diamonique masks. I'm going to a wedding, Shawn said this version was new, and blingy. Not usually my thing, but for a wedding, what the heck.
There was already one comment in the review section, that was, unfortunately, a snarky nasty comment, not a review.
I can't understand how somethings are ok. And others are aren't. I hope people read all the reviews and separate the comments from actual reviews.

Re: NASTY MEAN REVIEWS

CorrTor — Wed, 03 Feb 2021 00:49:38 GMT

There has to be a way to verify that the reviewer actually bought the product. I see 1 star reviews all the time from people who clearly haven't bought the item. For example, I've seen reviews for 1 star because an item is not available in talls. This is ridiculous and brings down the averate rating. If i were a vendor i'd be really annoyed by this.

Re: NASTY MEAN REVIEWS

Sage04 — Wed, 03 Feb 2021 01:10:42 GMT

@Foxxee wrote:
She said it was a gift...hard, dry, stale, and smelled badly. Maybe it was a regift from someone who had it too long.

All reviews are approved by someone at QVC before posting, so they are moderated.

Can't say we don't know what she thought about it. Lol.

I read this earlier about the Ruby Royale product. I don't understand why people are so upset about other people's opinion. This is the second one for today.

And you are so right, we can't say we don't know what she though about it lol. Good one.

Re: NASTY MEAN REVIEWS

Kachina624 — Wed, 03 Feb 2021 02:20:33 GMT

@CorrTor wrote:
There has to be a way to verify that the reviewer actually bought the product. I see 1 star reviews all the time from people who clearly haven't bought the item. For example, I've seen reviews for 1 star because an item is not available in talls. This is ridiculous and brings down the averate rating. If i were a vendor i'd be really annoyed by this.

@CorrTor. Reviews have recently started being verified. You'll see the word "Verified" under t h e title of many, meaning the person actually purchased the item.

Re: NASTY MEAN REVIEWS

Teddixat — Wed, 03 Feb 2021 04:18:27 GMT

@Kachina. We obviously disagree. Yes I found that a comment and not a review and not meant to be constructive in any way

Re: NASTY MEAN REVIEWS

Flyer98 — Wed, 03 Feb 2021 04:35:46 GMT

I get annoyed when people give something one star and their comments are irrelevant to the quality of the item: it took two weeks to get here, they didn't have the size I need so I had to order a diffent size, etc.

Re: NASTY MEAN REVIEWS

skatting44 — Wed, 03 Feb 2021 05:42:10 GMT

Have only seen nasty intolerance on these blogs.

Re: NASTY MEAN REVIEWS

Johnnyeager — Wed, 03 Feb 2021 10:33:31 GMT

Hate filled "reviews" permeated the Ruby Royale reviews following presentations. Those reviews attacked the guest, not the product.

Re: NASTY MEAN REVIEWS

77yangya — Wed, 03 Feb 2021 10:45:14 GMT

I agree with you and there are some that if you say black, they will say white......

Re: NASTY MEAN REVIEWS

77yangya — Wed, 03 Feb 2021 10:48:30 GMT

@Kachina624 wrote:
@CorrTor wrote:
There has to be a way to verify that the reviewer actually bought the product. I see 1 star reviews all the time from people who clearly haven't bought the item. For example, I've seen reviews for 1 star because an item is not available in talls. This is ridiculous and brings down the averate rating. If i were a vendor i'd be really annoyed by this.
@CorrTor. Reviews have recently started being verified. You'll see the word "Verified" under t h e title of many, meaning the person actually purchased the item.

There are products I bought that I never reviewed but I would not hardly make a review on something I never bought. Why would I? Got better things, well, WAY too busy to do that. If I make a review it's because I was either VERY disappointed or VERY happy.

Re: NASTY MEAN REVIEWS

Nataliesgramma — Wed, 03 Feb 2021 11:04:43 GMT

I agree with the OP.... Take a look at the "reviews" for Valerie's Valentine cupcake houses....

Most of the reviews are complaining that they are an advanced order and haven't even ordered them.

3 pages of 'reviews' and they haven't even shipped out yet...

Re: NASTY MEAN REVIEWS

bonnielu — Wed, 03 Feb 2021 11:42:58 GMT

I am not sure where the reviews are nasty. The reviews are expressing opiinions. They don't seem to meet their standards. I would rather know the opinions before I buy.

Not liking something and giving a reason helps...

Re: NASTY MEAN REVIEWS

Caaareful Shopper — Wed, 03 Feb 2021 12:24:40 GMT

@Venezia wrote:
Whoever QVC pays to operate their review system isn't worth the money.

They must just use software to scan for certain prohibited words and phrases. There's no other explanation for what they allow to be posted and it's unfair to the vendors. These people bring the overall rating down just to voice a negative opinion with no useful information about the actual product. That's not a review.

But it's not going to change. QVC has had years to improve its "review" system and hasn't bothered.

@Venezia I completely agree with you. I have also seen the other side of the pendulum.

I have seen many 5-star ratings from people who have clearly not purchased/received the item. "I love that Harry is back!" "Finally a petite tunic, but make it in 100% cotton." "I didn't get this, but I'm thrilled they have spring colors."

QVC uses "customer top rated" or "customer pick" in their sales pitch -- a lot. I would bet sales go up immediately when that statement is mentioned. It's all a part of the game.

If they got rid of the low ratings from people who did not purchase/receive the item, they'd have to do the same thing with similar high ratings. But that's probably their bread & butter for additional sales.

Don't get me wrong, I still really like reading the reviews. Most can be very helpful, if there are enough of them and a pattern emerges (sizing issues, material quality, technical issues). I read them individually, taken with a grain of salt. I just don't pay attention to ratings.

Re: NASTY MEAN REVIEWS

CalminHeart — Wed, 03 Feb 2021 13:04:22 GMT

@Venezia wrote:
Whoever QVC pays to operate their review system isn't worth the money.

They must just use software to scan for certain prohibited words and phrases. There's no other explanation for what they allow to be posted and it's unfair to the vendors. These people bring the overall rating down just to voice a negative opinion with no useful information about the actual product. That's not a review.

But it's not going to change. QVC has had years to improve its "review" system and hasn't bothered.

Every business uses a system to audit reviews, often third party systems over which they don't have any control. They aren't reviewed by live people.