topic Re: When is a package considered lost ? in Q Talk

When is a package considered lost ?

Nataliesgramma — Fri, 22 Jan 2021 00:07:02 GMT

How many days after the ship date is a package considered lost if it hasn't moved?

I have one now that was shipped on 1/12 and hasn't moved. Only says on its way to a UPS facility.

Re: When is a package considered lost ?

Kinz — Fri, 22 Jan 2021 00:09:31 GMT

I have you beat....I have one that was shipped on the 7th. There is no rhyme or reason to QVC shipping. Other companies seem to get things here just fine.

Re: When is a package considered lost ?

on the bay — Fri, 22 Jan 2021 00:09:39 GMT

@Nataliesgramma These weren't from QVC but my daughter sent some pkges in early Dec and they just got there to different states!

Letters too, from Dec to now!

So who knows 🙄

Re: When is a package considered lost ?

Lucylu12 — Fri, 22 Jan 2021 00:12:14 GMT

Email qvcsocialteam@qvc.com give them the order number and date shipped and how long it's been sitting in one location. They will help you out. They are the best.

Re: When is a package considered lost ?

Foxxee — Fri, 22 Jan 2021 04:02:57 GMT

From my experience, and not to be funny, it's at the time you contact the Social Team wondering where it's at. Happened to me three times.

As soon as the Social Team sends a replacement, the package isn't lost anymore because your "lost" order miraculously appears at your door in the next day or two. Yep, it's the lost order, not the replacement.

Now, if you don't contact the Social Team, you won't get it in the next day or two. It will eventually be delivered, but who knows when...whenever the shipper, usually USPS, feels like it.

Some things can't be explained, so it's best not to ask questions.

Re: When is a package considered lost ?

Venezia — Fri, 22 Jan 2021 00:26:19 GMT

@Nataliesgramma - I just had a package that I ordered 12/29; shipped on 12/31.

Got to Windsor, CT by 01/05 and there it seemed to stay. Tracking just said "Your package may be delayed. We are readjusting delivery plans."

By 01/16 there was still no sign of it, so CS gave me a refund. And on 01/19, it was delivered by the post office! (And, yes, I immediately notified QVC to recharge me for it).

There was a thing on the news that night about a post office processing center with packages piled sky high. They said they had things that were supposed to have been delivered before Christmas and they're just having to make their way through things, but they will get everything delivered.

If your package was only shipped on the 12th, I wouldn't panic just yet. (Oh and the tracking never got updated until after my package arrived. I think they're simply still overwhelmed.)

Re: When is a package considered lost ?

CLHS68 — Fri, 22 Jan 2021 00:30:02 GMT

@Foxxee You are correct. The very same thing happened to me. They sent me a replacement & the next day the first one showed up. I have returned it.

Re: When is a package considered lost ?

haddon9 — Fri, 22 Jan 2021 00:30:23 GMT

I had a package that shipped Dec. 14th and it was FINALLY delivered this afternoon!!!! It only took 5 1/2 weeks....via pony express!

Re: When is a package considered lost ?

skatting44 — Fri, 22 Jan 2021 03:50:11 GMT

@haddon9 wrote:
I had a package that shipped Dec. 14th and it was FINALLY delivered this afternoon!!!! It only took 5 1/2 weeks....via pony express!

Yea, I had one like that recently. Mine sat in Harrisburg Pa for 30 days . The Social Team reimbursed me and low and behold it showed up here . yes I was charged for the item . I did not want to pay for rtn shipping so.....

Re: When is a package considered lost ?

SilleeMee — Fri, 22 Jan 2021 14:09:24 GMT

Considering the pandemic, I give it a month these days. But normally I wait 2 weeks then start looking for it.

Re: When is a package considered lost ?

Venezia — Fri, 22 Jan 2021 16:54:12 GMT

Here's an ironic twist to my post above: I ordered a pair of Dream Jeannes on January 18th. They shipped the next day and (apparently) arrived at my local post office yesterday! Three days???

Now, how long it will take for them to deliver the package to me remains to be seen. Even though they had the package at 5:00 a.m., they have a policy of holding things for 24 hours. (I have no idea why. I've asked and they tell me that's what they're "supposed to do". Makes no sense at all, since their vans are loaded by 8:00 a.m. and this is a very small rural post office.)

Fingers crossed they arrive today or at least by Saturday. Either way, it will be record-breaking speed for orders from the Q.

Re: When is a package considered lost ?

Lipstickdiva — Fri, 22 Jan 2021 17:39:56 GMT

I have packages that I dropped off on December 30th that still haven't gotten to their destination. Tracking shows them arriving in a postal facility in Cleveland on January 5th and there has been no movement since then. I live in a suburb of Cleveland so they haven't gotten very far. LOL

Re: When is a package considered lost ?

Venezia — Fri, 22 Jan 2021 20:32:25 GMT

@Lipstickdiva wrote:
I have packages that I dropped off on December 30th that still haven't gotten to their destination. Tracking shows them arriving in a postal facility in Cleveland on January 5th and there has been no movement since then. I live in a suburb of Cleveland so they haven't gotten very far. LOL

@Lipstickdiva - It's odd that my package (and I believe others) also stopped moving on January 5th. That's why I think it has to do with that newsflash about the big backlog at just one of the big sorting offices.

Re: When is a package considered lost ?

LuvmyLab — Fri, 22 Jan 2021 20:59:31 GMT

@Nataliesgramma I've had that situation before. Once, there was absolutely no tracking on the package so after 14 days I contacted QVC and they resent the item to me. Also, when an item showed it was "stuck" somewhere and hadn't moved for a week they also resent another item.

Re: When is a package considered lost ?

Cats3000 — Fri, 22 Jan 2021 21:55:52 GMT

Packages, like airline luggage, are never lost; they're misplaced.

Seriously, though, you should be keeping copies of the document that says it was shipped on 1/12. You should contact the shipper and ask them to begin tracing it or cancel the order and credit yor account. AND, you should dispute the charge on your credit card if it hasn't been found and delivered when you have to pay your statement.

Re: When is a package considered lost ?

bells4me — Sat, 23 Jan 2021 18:20:12 GMT

Mine was in Goodyear, AZ for 2 weeks & QVC refunded me.

Re: When is a package considered lost ?

Beauty Maven — Sat, 23 Jan 2021 18:30:15 GMT

This makes me wonder, will QVC give us mercy if some of our holiday returns arrive after 1/31?