topic Re: What's going on with QVC? in Q Talk

What's going on with QVC?

Ladybug_ — Sun, 10 Jan 2021 00:57:47 GMT

I've been a loyal QVC customer for decades and place a lot of orders. The past few months I've had numerous problems with my orders. Some orders I placed have converted to "backorderd" after I placed them. QVC used to tell customers at the time the order was placed that was a "waitlist" order if that was the case. But no more. To make that situation worse, QVC does not allow cancelling an order after it is placed, forcing the customer to accept the unannounced delay and pay the return shipping fee along with the original shipping charge. Two orders I placed in December 2020 arrived unexpectedly late, only to learn my name and address were on the outside of the shipping package, but the contents were wrong and had an invoice with someone else's name and address. When I tried to get the original order sent, it was no longer available. I'm fed up with QVC. In the past their products, policies, and customer service were top notch, but no more. Today I learned another 2 orders I placed have been delayed, and it is already way past the informed delivery date. QVC is not a company that wants my continued loyalty.

Re: What's going on with QVC?

rms1954 — Sun, 10 Jan 2021 01:11:20 GMT

@Ladybug_ wrote:
I've been a loyal QVC customer for decades and place a lot of orders. The past few months I've had numerous problems with my orders. Some orders I placed have converted to "backorderd" after I placed them. QVC used to tell customers at the time the order was placed that was a "waitlist" order if that was the case. But no more. To make that situation worse, QVC does not allow cancelling an order after it is placed, forcing the customer to accept the unannounced delay and pay the return shipping fee along with the original shipping charge. Two orders I placed in December 2020 arrived unexpectedly late, only to learn my name and address were on the outside of the shipping package, but the contents were wrong and had an invoice with someone else's name and address. When I tried to get the original order sent, it was no longer available. I'm fed up with QVC. In the past their products, policies, and customer service were top notch, but no more. Today I learned another 2 orders I placed have been delayed, and it is already way past the informed delivery date. QVC is not a company that wants my continued loyalty.

Being a long-time customer for years and the amount of orders placed has nothing to do with ordering status or shipping issues. As far as canceling orders, never ever had an issue with canceling an order.

Re: What's going on with QVC?

Kachina624 — Sun, 10 Jan 2021 01:11:14 GMT

Do you think that the fact that we're in the middle of a Global crisis may have something to do with it? There are constant supply chain and transportation interruptions which are beyond the ability of retailers to control. Orders arrive late or incomplete. Transportation providers have been overwhelmed and are inundated with more mail than they can deliver. It has effected all retailers, not just QVC. Surely you must have heard some of this on the news?

Re: What's going on with QVC?

Liverbird1 — Sun, 10 Jan 2021 01:12:27 GMT

I too have been a long time customer here and noticed , wrong items shipped and delays and back orders , are more frequent now than ever before .

I put it down to the pandemic and try to have patience at this time .

Re: What's going on with QVC?

homedecor1 — Sun, 10 Jan 2021 01:39:51 GMT

My thoughts are QVC is in the business to make $$$$ therefore they don't disclose the inventory.

As for shipping or delays, I think it depends on the vendor. I have things I ordered and they are still in processing or shipping.

So much depends on various factors can't fault QVC for everything. I think by now most are aware of this problem.

And frankly, if you've been a long time customer (and on these forums) you are aware of the problems & aren't alone!

Things are not the same as years ago shopping QVC.

Re: What's going on with QVC?

Foxxee — Sun, 10 Jan 2021 02:12:00 GMT

Welcome to the forum.

While shipping delays are not QVC's fault, some of the issues you address like wrong contents in a package are pure carelessness. Others complained of receiving others orders, too.

Also, QVC selling something that was not in stock. It appears to me some items were expected to arrive on a certain date, they didn't because shipments were delayed, possibly, the reason for switching to backorders.

On occasion QVC will say something is an advanced order and give a specific date when it will be shipped, but again, they might be a late delivery to their fulfillment centers and can't ship when promised. Advanced orders can be cancelled.

Not being able to cancel is a common complaint, particularly when we see something "in process" for days and days. Now, they are using "preparing your order." To me, it's the same as "in process."

It's possible some orders sent directly from vendors are unable to be cancelled, but I don't see why those coming from a QVC fulfillment center can't be cancelled.

Your packages are out of QVC's hands after they are picked up by shippers. Others here explained the problems shippers have been having.

Re: What's going on with QVC?

qvcaddition — Sun, 10 Jan 2021 02:20:29 GMT

I think they are hiring people who are not trained and don,t care. It,s happening all over.

GET HSN IS GREAT. I ORDERED HSN AND 5 DAYS LATER RECEIVED MY ORDER. THEY DON,T HOLD IT IN PROCESS FOR DAYS. YOU CAN CANCEL WITHIN HOURS. THEY SHIPPED NEXT DAY. THEY ARE what QVC use to be years ago. Poster was right, they have gone downhill. HSN DOESN,T SEEM TO HAVE A PROBLEM WITH COVID. IN SHIPPING AND ETTING IT TO CUSTOMER IN A TIMELY MANNER.

Re: What's going on with QVC?

Kachina624 — Sun, 10 Jan 2021 05:37:52 GMT

@qvcaddition. Strange this should happen since they're shipping from the same warehouses by the same people now, unless it's vendor shipped.

Re: What's going on with QVC?

Kindaglitzy — Sun, 10 Jan 2021 13:39:30 GMT

Mail Innovations is the absolute pits. Unfortunately that is the way Q prefers to ship. I’ve had more orders go missing then I even care to count that have been shipped this way. Meanwhile I receive all HSN orders at my door by efficient UPS usually within a week.

Re: What's going on with QVC?

Boehm Collector — Sun, 10 Jan 2021 14:23:43 GMT

@Ladybug_ ... The only thing I now order from QVC is the Tova Signature Eau de Parfum. The reason being that the things you have listed have been going on for years (processing takes forever, can't cancel an order, prices are not competitive, etc.) It is nothing new.

Re: What's going on with QVC?

mspatmac — Sun, 10 Jan 2021 16:04:03 GMT

@Kachina624 wrote:
@qvcaddition. Strange this should happen since they're shipping from the same warehouses by the same people now, unless it's vendor shipped.

@Kachina624 Has HSN closed their distribution centers?

Re: What's going on with QVC?

Spurt — Sun, 10 Jan 2021 16:33:02 GMT

@Ladybug_

I understand... my label was on the package, but someone else's contents and invoice inside......QVC did straighten it all out and give me the proper credit....although like you, the original item I ordered was no longert available in my size....

Some orders are shipped directly from the manufacturer and some come from one of QVC's warehouses....With the pandemic I noticed a lot of issues with things shipped from California, maybe due to their Covid restrictions and lock downs...who knows....Andother issue on delays is when UPS hands in over to their partner USPS Mail Innovations where things seem to stall.....

I too dont like it when there's a product that mysteriously and suddenly reverts to "advance order" and no mention of this on air or on the website, and the reason isnt because these orders are sell outs either...but they wont let you cancel it either...thats an issue me......Now some products the viewers are amply warned and advance order appears on the screen and host/vendors make it clear...but this isn't always the case...theres a breakdown somewhere and there should be a way to cancel these orders when the customer isnt properly informed...

Re: What's going on with QVC?

kaydee50 — Sun, 10 Jan 2021 17:02:53 GMT

I seldom order from QVC but I received a D&C item within 5 days. See my post about fast shipping. I think what is ordered depends on how fast it arrives. However, QVC should not say something is in stock and ready for shipment when it isn't and to a certain extent, yes they are responsible for getting the item to the customer in a timely fashion. If the shippers they currently use are frequently delayed, QVC should change the way the items are shipped.

Re: What's going on with QVC?

qvcaddition — Sun, 10 Jan 2021 17:08:36 GMT

@Kachina624

@Kachina624 wrote:
@qvcaddition. Strange this should happen since they're shipping from the same warehouses by the same people now, unless it's vendor shipped.

Don't know, but I get everything much faster from HSN. No in process for weeks, but one day and they ship. Happens all the time from diff. vendors.

Re: What's going on with QVC?

MalteseMomma — Sun, 10 Jan 2021 18:35:19 GMT

I'd like to know why they sell items that are NOT in stock!!!

Re: What's going on with QVC?

ruthbe — Sun, 10 Jan 2021 19:02:35 GMT

I had all of those problems....and they started way before the pandemic. So I paid of my Qcard and cancelled it. I read the forums, but I rarely purchase from QVC. If I do make a purchase, I always expect a delay and consider that before a purchase. And I also check to see if HSN has the product or amazon. I stil occasionally order from HSN. I have never had a problem from HSN.

Re: What's going on with QVC?

Ladybug_ — Sun, 10 Jan 2021 19:45:27 GMT

Thanks, Kindaglitzy. I appreciate the HSN suggestion and will certainly give them a try. I agree Mail Innovations is the pits. I would love if QVC would give shipping carrier options when ordering rather than defaulting to the UPS handoff to USPS that Mail Innovations uses. Both of my recent orders that arrived with the wrong items/invoices in the bag were shipped out of California according to the tracking information. I have seen other customers post in product reviews this happened to them recently also. The 2 orders I am waiting on right now are Mail Innovations where UPS is sitting on the packages locally instead of transferring them to USPS for delivery. I'm giving up on QVC for now. I had one order that I placed on Halloween that did not arrive until mid-December. That is just unacceptable and I will have to take my business elsewhere. I placed my first clothing order with Amazon last week and was thrilled with my purchase and the delivery time.

Re: What's going on with QVC?

Kachina624 — Sun, 10 Jan 2021 21:12:31 GMT

@mspatmac wrote:

@Kachina624 wrote:
@qvcaddition. Strange this should happen since they're shipping from the same warehouses by the same people now, unless it's vendor shipped.
@Kachina624 Has HSN closed their distribution centers?

@mspatmac. All I know is that all my recent HSN purchases have had the Bethlehem. Pa return address so I assume they have.

Re: What's going on with QVC?

DooneyGal2 — Mon, 11 Jan 2021 05:30:56 GMT

@rms1954 Just curious, what do you mean you have no problems canceling an order?

Whenever I've tried to cancel one, unless it's basically done within 5-10 minutes of placing my order, I'm outta luck lol and it says too late to cancel your order, it's in processing.

I've experienced this now for quite some time (at the rare times I've tried), maybe before Covid but since 2020 felt like a decade lol, hard to say.

But seriously wondering, what your experience is, have you canceled an order a good 20 minutes or so later and succeeded?

Re: What's going on with QVC?

willomenia — Mon, 11 Jan 2021 06:23:53 GMT

@Kachina624 wrote:
Do you think that the fact that we're in the middle of a Global crisis may have something to do with it? There are constant supply chain and transportation interruptions which are beyond the ability of retailers to control. Orders arrive late or incomplete. Transportation providers have been overwhelmed and are inundated with more mail than they can deliver. It has effected all retailers, not just QVC. Surely you must have heard some of this on the news?

First, this "global crisis" has nothing to do with backorders. If qvc states its in stock, then their warehouse has the items. They shouldn't guarantee (as of xmas orders) if they can't deliver on the promise, and then blame it on "global crisis". As far as i could tell, the op isn't complaining about slow delivery, but wrong orders.