topic Re: ALL RUSSELL STOVER CANDY IS SHIPPING LATE in Q Talk

ALL RUSSELL STOVER CANDY IS SHIPPING LATE

BalletBabe — Fri, 04 Dec 2020 00:33:27 GMT

I just spoke with a higher up at Russell Stover. All orders are running late. If you ordered for the Dec 7th week it will be at least a week late but they will have all orders out by Christmas. They had some issues I guess because of Covid, but she said they are working 7 days a week trying to get caught up. I guess time will tell.

Re: ALL RUSSELL STOVER CANDY IS SHIPPING LATE

Glitter51 — Fri, 04 Dec 2020 01:12:45 GMT

I've seen Russell Stover candy at my local grocery store and retail store. I realize that people have ordered from QVC, but instead of being stressed over not receiving the order in time, I'd just purchase a nice box of candy from a retail store. No stress.

Re: ALL RUSSELL STOVER CANDY IS SHIPPING LATE

Mumof2 — Fri, 04 Dec 2020 02:02:07 GMT

I'm so surprised to hear they are running behind when Russell Stover's has stack bases full of them at the two Walmarts in my area. They must be fulfulling their orders first as there was a ton of it there.

Re: ALL RUSSELL STOVER CANDY IS SHIPPING LATE

BalletBabe — Fri, 04 Dec 2020 02:29:18 GMT

@Mumof2 wrote:
I'm so surprised to hear they are running behind when Russell Stover's has stack bases full of them at the two Walmarts in my area. They must be fulfulling their orders first as there was a ton of it there.

Well this candy comes in collectable tins and my family and friends are collecting them as I am also. I never ate candy from any store that tastes like his did. I don't know if they make it fresh or what but it was really good.

Re: ALL RUSSELL STOVER CANDY IS SHIPPING LATE

Nightowlz — Fri, 04 Dec 2020 02:37:49 GMT

Nice to hear you will be getting the Collector Tins you ordered.

Re: ALL RUSSELL STOVER CANDY IS SHIPPING LATE

BalletBabe — Fri, 04 Dec 2020 04:34:27 GMT

@Nightowlz wrote:
Nice to hear you will be getting the Collector Tins you ordered.

@Nightowlz I will only be happy when they are here.

Re: ALL RUSSELL STOVER CANDY IS SHIPPING LATE

sann — Fri, 04 Dec 2020 12:44:00 GMT

The Wal-Mart few minutes away has a plentiful supply of Russell Stover Candy as well as Target. No shipping cost.

Re: ALL RUSSELL STOVER CANDY IS SHIPPING LATE

San Antonio Gal — Fri, 04 Dec 2020 12:56:55 GMT

Walmart may not be selling the collectible's that @BalletBabe is talking about.

Re: ALL RUSSELL STOVER CANDY IS SHIPPING LATE

deeva — Fri, 04 Dec 2020 16:33:09 GMT

@BalletBabe

Looks like Russell Stover didn't anticipate the popularity of these collectible tins. Add to that slower shipping.

Re: ALL RUSSELL STOVER CANDY IS SHIPPING LATE

gogirlfriend — Fri, 04 Dec 2020 17:33:20 GMT

If they didn't think they could fill all the orders, then why did they sell over 60,000 of them

Re: ALL RUSSELL STOVER CANDY IS SHIPPING LATE

BalletBabe — Fri, 04 Dec 2020 18:03:30 GMT

@deeva wrote:
@BalletBabe

Looks like Russell Stover didn't anticipate the popularity of these collectible tins. Add to that slower shipping.

@deeva I am not sure they really didn'y give a specific reason but they said the reason all their products were pulled was to give them a chance to catch up. Myguess is Covid and maybe those tins are made by someone else?? I don't know but being that orders were placed in Sept. IMO No excuse to not contact the customers.

Re: ALL RUSSELL STOVER CANDY IS SHIPPING LATE

Nightowlz — Fri, 04 Dec 2020 19:36:53 GMT

@gogirlfriend wrote:
If they didn't think they could fill all the orders, then why did they sell over 60,000 of them

@gogirlfriend

Lots of people are out of work so I'm sure most businesses are wondering how sales will be this Holiday season.

Swiss Colony sent out a survey asking questions about your buying this year.

Re: ALL RUSSELL STOVER CANDY IS SHIPPING LATE

deeva — Fri, 04 Dec 2020 19:55:14 GMT

@BalletBabe

I agree.

Customer service is lousy everywhere these days.

Re: ALL RUSSELL STOVER CANDY IS SHIPPING LATE

aheste — Tue, 08 Dec 2020 18:20:12 GMT

Thanks for posting this! I was wondering why my order hadn't shipped yet (or even really processed yet). I also did the advance order back in September for ship 12/07...so I just hope it gets here in time for Christmas. I called QVC customer service and they weren't able to give me a reason...just to keep checking (which I will continue to do!)

Re: ALL RUSSELL STOVER CANDY IS SHIPPING LATE

Silkeej — Wed, 09 Dec 2020 03:11:47 GMT

I ordered the Christmas tins back in OCTOBER it was a advance order was suppose to ship the 7th of December and here it is the 8th and it still just sitting there not in process. Very disappointing! Now I will be lucky I guess if I get it for Christmas. Thank you for the update, customer service said it ships directly from Russell Stove and she assumed they were having problems. My Cousin told me she ordered candy from Russell Stover last year and it arrived late so she doesn't think Covid is the reason and would not order from them again. She said QVC should be certain their vendors with advanced orders are reliable and ship on time. If it happened again this year then its not something new for Russell Stover. I had another advanced order for December 7th ship date for Landis stuffed pretzels and they shipped right on time. My relative who will have them by the 16th. Thats the way it should be when people are counting on you to get their Christmas surprises sent.

Re: ALL RUSSELL STOVER CANDY IS SHIPPING LATE

Jen717 — Wed, 09 Dec 2020 05:02:06 GMT

@sann wrote:
The Wal-Mart few minutes away has a plentiful supply of Russell Stover Candy as well as Target. No shipping cost.

None of QVCs food items have shipping costs. I would have to agree with others, these chocolates are nothing like those purchased from Walmart. I like the collector's tins as well and look forward to them every year. Worth the wait!

Re: ALL RUSSELL STOVER CANDY IS SHIPPING LATE

BalletBabe — Wed, 09 Dec 2020 05:43:34 GMT

@Glitter51 wrote:
I've seen Russell Stover candy at my local grocery store and retail store. I realize that people have ordered from QVC, but instead of being stressed over not receiving the order in time, I'd just purchase a nice box of candy from a retail store. No stress.

@Glitter51 I talked to a higher up last week. This candy is different and is not the same as what you buy in store. She told me they have a special recipe for QVC. It was the best candy I ever ate last year. THe local grocery stores do not have this candy, and they also don't have the tins.

Re: ALL RUSSELL STOVER CANDY IS SHIPPING LATE

BalletBabe — Wed, 09 Dec 2020 05:44:52 GMT

@Jen717 wrote:
@sann wrote:
The Wal-Mart few minutes away has a plentiful supply of Russell Stover Candy as well as Target. No shipping cost.
None of QVCs food items have shipping costs. I would have to agree with others, these chocolates are nothing like those purchased from Walmart. I like the collector's tins as well and look forward to them every year. Worth the wait!

@Jen717 They told me last week that they have a special recipe for QVC. It is not the same as the stores. You are correct.

Re: ALL RUSSELL STOVER CANDY IS SHIPPING LATE

BalletBabe — Wed, 09 Dec 2020 12:20:46 GMT

@aheste wrote:
Thanks for posting this! I was wondering why my order hadn't shipped yet (or even really processed yet). I also did the advance order back in September for ship 12/07...so I just hope it gets here in time for Christmas. I called QVC customer service and they weren't able to give me a reason...just to keep checking (which I will continue to do!)

@aheste They told me all orders will get out by Christmas. If you want to call them their number is 800-777-4028 Don't call on weekends. They do answer but the people during the week seem to know more about what is going on. All fingers crossed.

Re: ALL RUSSELL STOVER CANDY IS SHIPPING LATE

BalletBabe — Wed, 09 Dec 2020 12:22:32 GMT

@Silkeej wrote:
I ordered the Christmas tins back in OCTOBER it was a advance order was suppose to ship the 7th of December and here it is the 8th and it still just sitting there not in process. Very disappointing! Now I will be lucky I guess if I get it for Christmas. Thank you for the update, customer service said it ships directly from Russell Stove and she assumed they were having problems. My Cousin told me she ordered candy from Russell Stover last year and it arrived late so she doesn't think Covid is the reason and would not order from them again. She said QVC should be certain their vendors with advanced orders are reliable and ship on time. If it happened again this year then its not something new for Russell Stover. I had another advanced order for December 7th ship date for Landis stuffed pretzels and they shipped right on time. My relative who will have them by the 16th. Thats the way it should be when people are counting on you to get their Christmas surprises sent.

@Silkeej The December orders won't go out till 14th or 15th they said. You will get them by Christmas but they are going out late. They said they are working 24/7 to get the orders out.