topic Re: Paperless Billing Begins January 5 in Q Talk

Paperless Billing Begins January 5

CherryHugs — Thu, 10 Dec 2020 14:16:08 GMT

an important change to your statement delivery is coming.

On January 5th, your QCard® account will switch to paperless billing. You will receive an email summary each month a payment is due. It will include your balance, minimum payment due, and due date.

Can we still send a check to pay the bill??

Re: Paperless Billing Begins January 5

geezerette — Thu, 10 Dec 2020 14:21:12 GMT

I sure hope so!

This is the first I've seen of this.

Re: Paperless Billing Begins January 5

kug — Thu, 10 Dec 2020 14:28:49 GMT

Do we have a choice on this? I'm not real excited about this because I don't really trust Synchrony Bank. They have made too many errors on my account

Re: Paperless Billing Begins January 5

Pecky — Thu, 10 Dec 2020 14:33:17 GMT

@kug wrote:
Do we have a choice on this? I'm not real excited about this because I don't really trust Synchrony Bank. They have made too many errors on my account

There is a link in the email they sent you to click on to opt out of getting paperless. If you don't do anything it will automatically go to paperless.

Re: Paperless Billing Begins January 5

seaBreeze — Thu, 10 Dec 2020 14:42:31 GMT

Everytime I go paperless, I forget to pay my bill and get a late charge. Thankfully we can opt out.

Thanks OP for bringing this to my attention!

Re: Paperless Billing Begins January 5

geezerette — Thu, 10 Dec 2020 14:45:18 GMT

@Pecky wrote:
@kug wrote:
Do we have a choice on this? I'm not real excited about this because I don't really trust Synchrony Bank. They have made too many errors on my account
There is a link in the email they sent you to click on to opt out of getting paperless. If you don't do anything it will automatically go to paperless.

@Pecky

Does the email come from Synchrony itself? I'm not sure they even have my email address. I've never set up an online account with them. Just get paper bills every month.

Re: Paperless Billing Begins January 5

RespectLife — Thu, 10 Dec 2020 14:53:59 GMT

Yes! As a previous poster mentioned...

CLICK THE LINK TO OPT OUT.

I already did.

You can decline and still get paper.

Re: Paperless Billing Begins January 5

Pecky — Thu, 10 Dec 2020 15:06:24 GMT

@geezerette wrote:
@Pecky wrote:
@kug wrote:
Do we have a choice on this? I'm not real excited about this because I don't really trust Synchrony Bank. They have made too many errors on my account
There is a link in the email they sent you to click on to opt out of getting paperless. If you don't do anything it will automatically go to paperless.
@Pecky

Does the email come from Synchrony itself? I'm not sure they even have my email address. I've never set up an online account with them. Just get paper bills every month.

Yes it came from Synchrony. I get paper bills every month also but pay on their website. I would call them if you didn't get the email.

Re: Paperless Billing Begins January 5

Effie54 — Thu, 10 Dec 2020 15:11:44 GMT

The email comes out in the middle of December. You can call synchrony Bank yourself and speak to a representative to be sure you get paper statements. For myself, I don't like to pay bills online - I'm old school and prefer to mail a check. They're very nice when you speak with them.

Re: Paperless Billing Begins January 5

geezerette — Thu, 10 Dec 2020 15:21:41 GMT

@Effie54 wrote:
The email comes out in the middle of December. You can call synchrony Bank yourself and speak to a representative to be sure you get paper statements. For myself, I don't like to pay bills online - I'm old school and prefer to mail a check. They're very nice when you speak with them.

Yes! I just called myself and once I finally got a real person, she was great.

Only people that have registered their accounts online with Synchrony and get emails regularly from them are the people affected. And they do have the option to continue getting paper bills.

If you have never registered with Synchrony Bank online (which I never did), you will continue to get paper bills.

Re: Paperless Billing Begins January 5

Peaches McPhee — Thu, 10 Dec 2020 15:36:32 GMT

I do so much electronically, including paying bills, but I still like getting a paper bill. Seems like it gives me more control.

Re: Paperless Billing Begins January 5

Pearlee — Thu, 10 Dec 2020 18:11:47 GMT

@CherryHugs wrote:
an important change to your statement delivery is coming.
On January 5th, your QCard® account will switch to paperless billing. You will receive an email summary each month a payment is due. It will include your balance, minimum payment due, and due date.

Can we still send a check to pay the bill??

@CherryHugs IMO it was irresponsible 👎to start a thread with this information without including the statement that we can opt out of electronic statements, info that other posters fortunately provided later in your thread.

Re: Paperless Billing Begins January 5

CherryHugs — Thu, 10 Dec 2020 19:13:24 GMT

I did not even see the opt out on the email until replies here. @Pearlee

Re: Paperless Billing Begins January 5

CherryHugs — Thu, 10 Dec 2020 19:14:17 GMT

Thank you for telling me there was an opt out! I did not see it on the email. They should make it larger font lol. When I read that here, I went and did that right away.

Re: Paperless Billing Begins January 5

Pearlee — Thu, 10 Dec 2020 19:18:12 GMT

@CherryHugs wrote:
I did not even see the opt out on the email until replies here. @Pearlee

I got the email this morning, saw the opt-out, and opted out immediately.

There was a link with it which, IMO was kinda hard to miss in the email.

@CherryHugs

Re: Paperless Billing Begins January 5

CherryHugs — Thu, 10 Dec 2020 19:25:52 GMT

I didnt see it lol. When I read it here and went to my mail I wondered..how did I miss that?

I can see fine, just the font seemed small compared to the email it self...I was not sharing my orginal post here to mis inform.

Re: Paperless Billing Begins January 5

ROMARY — Thu, 10 Dec 2020 21:49:42 GMT

'Paper is Safer' (imo)

Re: Paperless Billing Begins January 5

Hooty — Thu, 10 Dec 2020 22:25:58 GMT

This bank also does billing for my Belk's acct. and I have never had a problem with them, but the email I got about going paperless, I had the option to continue to receive paper statements which I chose to do!

Re: Paperless Billing Begins January 5

Mindy D — Fri, 11 Dec 2020 00:06:30 GMT

@CherryHugs wrote:
an important change to your statement delivery is coming.
On January 5th, your QCard® account will switch to paperless billing. You will receive an email summary each month a payment is due. It will include your balance, minimum payment due, and due date.

Can we still send a check to pay the bill??

I hate this. Glad I don't have a Q Card. I've had my internet down for very long periods of time. It's working now.

Re: Paperless Billing Begins January 5

Mary Bailey — Fri, 11 Dec 2020 00:08:32 GMT

I opted out of paperless billing. There was option in the email about opting out.