topic Re: Order in Q Talk

Order

crazy4bears — Wed, 16 Dec 2020 14:01:10 GMT

Just ordered a ring about 15 minutes ago. I decided that I realy didn't like it. I go to cancel and it says "preparing" and it won't let me canel.

What's up with this???

I have an order that says shipped on the 4th and still have not received it and I can't cancel one I just placed 15 minutes ago.

Not happy.

Pitiful!

Re: Order

itsmagic — Wed, 16 Dec 2020 14:24:40 GMT

You could try to e-mail the mods to see if they could cancel it.

Re: Order

willomenia — Wed, 16 Dec 2020 14:25:28 GMT

@crazy4bears wrote:
Just ordered a ring about 15 minutes ago. I decided that I realy didn't like it. I go to cancel and it says "preparing" and it won't let me canel.
What's up with this???
I have an order that says shipped on the 4th and still have not received it and I can't cancel one I just placed 15 minutes ago.
Not happy.

Pitiful!

its probaly because its christmas guarenteed .

Re: Order

January121 — Wed, 16 Dec 2020 14:56:06 GMT

I think the order system is overworked with holiday ordering .... unfortunately nothing is the same 👎👎

Re: Order

BeeChee — Wed, 16 Dec 2020 15:20:39 GMT

Call them! Tell them that you placed the order this morning, changed your mind, ask them to cancel. IF the CSR says they can't cancel it either, ask them to please put a note in ypour order that you called, tried to cancel, and you aren't going to pay return shipping!! I had this happen, and I said "I'm not paying shipping" and I didn't!! There is such a thing as "buyers remorse", and less than an hour counts. QVC hopes the customer isn't going to go through all this. We all know they rake it in on shipping.

Re: Order

Effie54 — Wed, 16 Dec 2020 15:23:15 GMT

That's definitely a pet peeve of mine! They do that so you can't cancel the items. Being prepared should come down the road when they areeeee.......actually preparing your item to ship. There should be some area of cancellation (within a reasonable amount of time).

Re: Order

RespectLife — Wed, 16 Dec 2020 15:49:53 GMT

@BeeChee wrote:
Call them! Tell them that you placed the order this morning, changed your mind, ask them to cancel. IF the CSR says they can't cancel it either, ask them to please put a note in ypour order that you called, tried to cancel, and you aren't going to pay return shipping!! I had this happen, and I said "I'm not paying shipping" and I didn't!! There is such a thing as "buyers remorse", and less than an hour counts. QVC hopes the customer isn't going to go through all this. We all know they rake it in on shipping.

Don't agree at all. Buyer's Remorse is OUR mistake. Why should QVC take a loss because we flipped?

QVC has never had a stated policy of cancellation, so errors in ordering are my fault and I will pay to return.

People who order, then regret it...and expect a free return, cost the company money. Those losses are passed onto the rest of us!!!

And they don't 'rake' it in on shipping. While a high volume vendor certainly gets major discounts, have you tried to UPS or USPS to send something? THEIR prices have skyrocketed.

Re: Order

skatting44 — Wed, 16 Dec 2020 15:51:51 GMT

Yea, it's really frustrating when you have an item that you ordered but changed your mind and want to cancel the order and it says " In process " for several days on end.....

Re: Order

knittykitty — Wed, 16 Dec 2020 18:00:01 GMT

seems the Q can't win: complaints about slow processing, slow delivery, now complaining that they are getting orders filled and out quickly. sorry, not sorry.

the USPS and UPS are doing their best under trying times adding to delays.

patience and kindness in this season needed.

Re: Order

Kachina624 — Wed, 16 Dec 2020 18:34:08 GMT

@crazy4bears. QVC orders are pretty much set in stone. Right now, theyre trying to get them out fast. The window for cancelation has been very limited for years.

Re: Order

Gorgf — Wed, 16 Dec 2020 19:42:59 GMT

I think Q needs to be upfront with specifics as to how long one can change an order. I ordered on line from JC Penny and it clearly stated 30 minutes to change it. Some companies allow an hour to change your mind. However ,my order shipped out in a day or two. Preparing Your Order for weeks is what is agravating to me and no cancelling. Waitlist can be cancelled.

Re: Order

Melzie — Wed, 16 Dec 2020 21:02:51 GMT

From personal experience, I don't think it has anything to do with Christmas. I tried to cancel an order one time a good while back during a time where there were no holidays in sight and 15 minutes after ordering I could not cancel. Since then I make doubly sure I want to place an order. It wasn't like this years ago. You had a reasonable amount of time to cancel an order.

Re: Order

crazy4bears — Thu, 17 Dec 2020 02:27:21 GMT

Update.....8:26 pm cst, I went to check on some other orders and now this one says backordered!! So I checked and I could cancel it. So glad!

Re: Order

BalletBabe — Thu, 17 Dec 2020 02:50:11 GMT

@crazy4bears wrote:
Just ordered a ring about 15 minutes ago. I decided that I realy didn't like it. I go to cancel and it says "preparing" and it won't let me canel.
What's up with this???
I have an order that says shipped on the 4th and still have not received it and I can't cancel one I just placed 15 minutes ago.
Not happy.

Pitiful!

@crazy4bears I have been placing a lot of orders this season. Today was the first day that I saw it go immediately into being prepared. I agree with others that because of the guarantee to get out by Christmas that is why. I placed an order earlier for argon milk and the order didn't show so I ordered it again. I left for awhile and came back and I had 2 ordered. I was able to cancel one of them. Keep checking cause sometime it changes.