topic Re: Understanding Holiday Return Policy in Q Talk

Understanding Holiday Return Policy

Sju — Sat, 12 Dec 2020 15:59:13 GMT

Can someone help me understand the holiday return policy? I purchase gifts and have them shipped to my house but how does QVC know that they are gifts and would fall under the extended return policy? Does the extended return policy only apply if I use the ship to/bill to option and ship the gift directly to my gift recipient? Or do all purchases during this time fall into the extended holiday return period?

Re: Understanding Holiday Return Policy

LindaSal — Sat, 12 Dec 2020 16:02:59 GMT

I believe it's pretty much anything you purchase since September (not sure of the exact date) up until Dec 24th qualifies for "holiday" returns. It doesn't matter if you bought it for yourself.

Re: Understanding Holiday Return Policy

KingstonsMom — Sat, 12 Dec 2020 16:05:25 GMT

@Sju

The extended return policy (till 1/31/2021) covers items bought during the 'Christmas in July' shows and everything purchased after 9/12/2020.

All purchases apply, regardless of 'Bill to-Ship to.

Re: Understanding Holiday Return Policy

greencardigan — Sat, 12 Dec 2020 16:06:59 GMT

@Sju nearly everything is returnable through 1/31. There is small print somewhere on the few things that are not. But since the items are shipped to you with a regular bill you would have to return not the recipient since they don't have a receipt. If it is shipped to them, they would have the gift receipt so to speak.

Note: this is my understanding of the policy but I don't work for QVC. Email socialteam@qvc.com to discuss with staff.

Happy holidays and good luck!

Re: Understanding Holiday Return Policy

skatting44 — Sat, 12 Dec 2020 16:47:06 GMT

@Sju wrote:
Can someone help me understand the holiday return policy? I purchase gifts and have them shipped to my house but how does QVC know that they are gifts and would fall under the extended return policy? Does the extended return policy only apply if I use the ship to/bill to option and ship the gift directly to my gift recipient? Or do all purchases during this time fall into the extended holiday return period?

You have to make sure that you write or check on the return slip that it was a Christmas Gift that needs - exchanging or request a return payment .

Re: Understanding Holiday Return Policy

Sju — Sat, 12 Dec 2020 17:39:17 GMT

Thank you everyone. Boy, this opens up a whole new world to me :-) Forget gifts, it's time to shop for ME.