topic Re: Guaranteed Delivery??? Really??? in Q Talk

Guaranteed Delivery??? Really???

sarahpanda — Fri, 11 Dec 2020 11:37:21 GMT

QVC says they will '''guarantee delivery'' before Dec. 25. First off, how can they say that they will get you the purchase by then - If USPS is involved in the shipping, certainly you can't depend on their shipping techniques. Also, what does QVC's ''guarantee'' really mean? Does it mean that you will actually have the purchase in hand by Dec. 25th - or does the ''guarantee'' mean that if you don't get it, they will refund your $ ? In that case, somebody will still be out of a gift.

Re: Guaranteed Delivery??? Really???

Gorgf — Fri, 11 Dec 2020 12:04:34 GMT

I heard many hosts saying this also on both QVC and HSN. Earlier in the week I heard the in 10 days and you will receive the item.

It takes that long to Process lately, considering the many posts on this subject. I resent being told more untruths for a Sales Tactic. It used to be a pretty safe statement but not in these times. I could handle it MAY get there before Christmas. There are always late shoppers and those who may take this literally and not realize what shipping issues are out there? I hope people do get pleasantly surprised, if needing gifts by Christmas.

Re: Guaranteed Delivery??? Really???

nyc1 — Fri, 11 Dec 2020 12:09:40 GMT

That would concern me too. I shipped a package last week that the Post Office said would deliver this past Monday .... it's STILL IN TRANSIT! No scans since the 8th.

Nope ... would not bank on that short of a window unless they are shipping everything Fedex.

Re: Guaranteed Delivery??? Really???

CalminHeart — Fri, 11 Dec 2020 12:31:37 GMT

I would not order anything from Q after Dec 1st and expect it to arrive before Christmas. And now, Q would have to ship priority mail or a UPS method faster than ground to get it by then. Even if Q does that, carriers are buried to their eyeballs and can do only so much in a day.

Re: Guaranteed Delivery??? Really???

LindaSal — Fri, 11 Dec 2020 12:45:40 GMT

Agreed, I totally don't believe them. Deliveries have been an issue for quite awhile now, I cannot for the life of me see how they can make this promise on national tv. They just want to sell as much as they can meanwhile you may get an email IOU with a bow attached !!

Re: Guaranteed Delivery??? Really???

emmygrace — Fri, 11 Dec 2020 12:49:36 GMT

@nyc1 wrote:
That would concern me too. I shipped a package last week that the Post Office said would deliver this past Monday .... it's STILL IN TRANSIT! No scans since the 8th.
Nope ... would not bank on that short of a window unless they are shipping everything Fedex.

Mine hasn't updated for several days...also, its jewelry and probably in a small box!

Re: Guaranteed Delivery??? Really???

Imaoldhippie — Fri, 11 Dec 2020 12:54:12 GMT

They say that every year, nothing new or different. If you order late and trust the mail thats your fault.

Even before the USPS went nuts I never trusted the last minute shipping.

I do not think they should say that at all. If they want to say something about arrival it should be something like. ........

We will do our best to get your order sent to USPS in time for Xmas delivery, but after the USPS receives it, it is out of our control.

Its called CYA.

Re: Guaranteed Delivery??? Really???

Snoopp — Fri, 11 Dec 2020 13:17:00 GMT

USPS is significantly slower right now than a month ago. It's unlikely things will arrive by Christmas at this date.

Although not from qvc, I have something sitting in the mail somewhere and it's going on two weeks.

Re: Guaranteed Delivery??? Really???

RespectLife — Fri, 11 Dec 2020 14:06:25 GMT

If I decide to order something at this point in time for a Christmas gift, and it does NOT arrive on time....my recipient will get a picture of it knowing it will be here shortly.

You should NOT expect to get it for free...really?

With all that is going on, if anyone gets all bent outta shape because their gift is delayed or lost, they should clearly reevaluate their priorities.

There is a REASON for this season and it doesn't involve getting upset about material things.

Re: Guaranteed Delivery??? Really???

Spurt — Fri, 11 Dec 2020 14:21:38 GMT

During "normal times" QVC had problems for the last couple of years with items not being delivered in time for Christmas despite QVC's "guarantee".......The delivery companies just could not keep up....

Now add more people than ever ordering on line due to the pandemic and it seems unlikely how QVC's "guarantee" can be fulfilled..... Thats why many of us here on the Forum warned folks to shop early rather than wait for the "usual" Christmas shopping season---Take necessary precautions and shop local if you want gifts guaranteed for Christmas now or you may be writing a "QVC let me down" thread....

Re: Guaranteed Delivery??? Really???

aroc3435 — Fri, 11 Dec 2020 14:45:16 GMT

@Spurt I'm in agreement with you. I did my shopping early, as I always do, even in "normal" years which is one of the reasons I like Christmas in July here.

I got my last QVC delivery Wednesday and it was within the estimated delivery date time frame.

I have one package outstanding from Macy's which is supposed to come by Monday. If it is later than that, still not a big deal.

Except for gifts to children who still believe I think adults can understand delays of presents--the thought, care, expenditure of effort are still there.

If I order anything else from Q to take advantage of the new free shipping through December 13th I won't be expecting delivery by the 24th. Great if it happens, but not upset if it doesn't.

aroc3435

Washington, DC

Re: Guaranteed Delivery??? Really???

Effie54 — Fri, 11 Dec 2020 14:48:23 GMT

Back a few years ago when UPS actually delivered the items, you could order a couple of days before and get it before Christmas. Now its a joke. I have package from an Etsy vendor that is stuck "in transit" and the tracking has not updated for days. Its sitting in a warehouse somwhere in a bin....waiting. In my opinion, USPS dropped the ball this year with handling the mail. Pandemic yes, but come on now - if Fed Ex can do it, so can they. Its just another excuse.

Re: Guaranteed Delivery??? Really???

Effie54 — Fri, 11 Dec 2020 14:49:42 GMT

@emmygrace wrote:
@nyc1 wrote:
That would concern me too. I shipped a package last week that the Post Office said would deliver this past Monday .... it's STILL IN TRANSIT! No scans since the 8th.
Nope ... would not bank on that short of a window unless they are shipping everything Fedex.
Mine hasn't updated for several days...also, its jewelry and probably in a small box!

I think we're twins. The same thing happened to me....no update on tracking, and its sitting in a warehouse bin somehwere in nowhere land.

Re: Guaranteed Delivery??? Really???

mac116 — Fri, 11 Dec 2020 16:15:12 GMT

I want to know what the guarantee is. IF you do not get it in time is it FREE?

The Guarantee means NOTHING, is my pet peeve, and I truly wish that QVC would stop (what I think is) lying!

Re: Guaranteed Delivery??? Really???

ChillyTulip — Fri, 11 Dec 2020 16:21:50 GMT

This is so frustrating. The last five packages I've ordered either took weeks to get here or arrived damaged. My last two packages from Cheryl's were supposed to have been delivered this week. But of course, QVC continues to use this useless UPS mail innovations and now I got an error code that both orders were "incorrectly sorted." God knows where they will end up. As much as i hate to do it I will have to venture to the store. I simply can't depend on the horrid mail innovations.

Re: Guaranteed Delivery??? Really???

Kachina624 — Fri, 11 Dec 2020 16:31:13 GMT

I've heard a few hosts say they guarantee Christmas delivery. I think to myself, "boy, you guys never learn". Furthermore, its meaningless unless there's something in it for the customer if the guarantee isn't met.

Re: Guaranteed Delivery??? Really???

msgb — Fri, 11 Dec 2020 16:41:01 GMT

I pleaced an order in the Christmas in July. The order has not even begun to be processed and I am being told by CS that they can not control things and there is not a guarentee that the item will be received by my recipient by Christmas.

Re: Guaranteed Delivery??? Really???

Tadaki — Fri, 11 Dec 2020 16:46:20 GMT

I think it is completely irresponsible, even unfeeling, of QVC to say this when warehouse and delivery personnel numbers are probably reduced due to the virus. Other retailers acknowledge the slowdowns due to COVID on their websites, as well as in their order confirmation emails. This is compounded by the greater numbers of people ordering online this year.

Just to clarify - FedEx just lost a package from King Art...

Lisa now in AZ — Fri, 11 Dec 2020 17:05:26 GMT

Just to clarify - FedEx just lost a package from King Arthur and it was stuck in Reno for over a week. Then when they did deliver it, it was damaged and missing the main thing I ordered. Found out that it was shipped via Fed Ex's version of USPS Smart Post.

King Arthur resent it using regular FedEx and it was fast and perfect. Just be aware that FedEx also has the "cheap" version.

Re: Guaranteed Delivery??? Really???

Lipstickdiva — Fri, 11 Dec 2020 17:06:56 GMT

In the past if you didn't receive your item in time when they had guaranteed delivery, they refunded your s/h. That was it. Of course you aren't going to get the entire item for free.

No one can gurantee delivery, not even in the best of times. Once a package leaves the shipper's hands, what happens is out of their control. Shipping is a mess regardless of the service. FedEx, UPS, USPS, DHL......all having issues.

Our local news just did a story about how backed up USPS is and our representatives are looking into getting things fixed. This has been going on for months now so I have no idea why anyone would wait this long and expect delivery in time for Christmas.