topic Re: I GOT A HOLD OF RUSSELL STOVER in Q Talk

I GOT A HOLD OF RUSSELL STOVER

BalletBabe — Fri, 27 Nov 2020 19:17:27 GMT

I filed a complaint and they are closed today, but she took all my information and they will get back to me. THe girl said she got no complaints from anyone else. I told her about all the complaints here on the boards and she seemed concerned. I should hear somethingby Monday. I will post as soon as I do.

Re: I GOT A HOLD OF RUSSELL STOVER

gogirlfriend — Fri, 27 Nov 2020 19:27:09 GMT

I also sent a message on their website on thanksgiving day, but I haven't heard anything myself, I figured I wouldn't hear anything before Monday, please keep us posted and thanks for the info!

Re: I GOT A HOLD OF RUSSELL STOVER

BalletBabe — Fri, 27 Nov 2020 19:36:36 GMT

@gogirlfriend wrote:
I also sent a message on their website on thanksgiving day, but I haven't heard anything myself, I figured I wouldn't hear anything before Monday, please keep us posted and thanks for the info!

@gogirlfriend If you want to talk to someone to file a complaint call 1-800-777-4028. She can take down your information.

Re: I GOT A HOLD OF RUSSELL STOVER

gogirlfriend — Fri, 27 Nov 2020 19:42:37 GMT

Thanks, I will do that!

Re: I GOT A HOLD OF RUSSELL STOVER

FancyPhillyshopper — Fri, 27 Nov 2020 19:57:45 GMT

QVC has sent emails to say the shipments will be delayed.

Re: I GOT A HOLD OF RUSSELL STOVER

gogirlfriend — Fri, 27 Nov 2020 20:07:36 GMT

I never got any emails and I have 3 different Russell Stover items that were to be shipped on the 9th.

Re: I GOT A HOLD OF RUSSELL STOVER

Jinlei — Fri, 27 Nov 2020 22:10:13 GMT

I will go to my Walgreens who usually has Russell Stover on sale this time of year. They have buy one get one free and I do not have to pay S& H nor wait for delivery. Easy. QVC is too dicey on its delivery.

Re: I GOT A HOLD OF RUSSELL STOVER

BalletBabe — Sat, 28 Nov 2020 00:07:22 GMT

@FancyPhillyshopper wrote:

QVC has sent emails to say the shipments will be delayed.

@FancyPhillyshopper I never got any email saying that.

Re: I GOT A HOLD OF RUSSELL STOVER

BalletBabe — Sat, 28 Nov 2020 00:08:07 GMT

@gogirlfriend wrote:
I never got any emails and I have 3 different Russell Stover items that were to be shipped on the 9th.

@gogirlfriend I didn't get any either. I have a lot on order

Re: I GOT A HOLD OF RUSSELL STOVER

MsKats — Mon, 30 Nov 2020 19:06:20 GMT

No clue on when the TSV character tins will ship. I've called QVC multiple times and get different answers to shipping status. I got a call today from QVC for a shipment update on a Russell Stover Advent calendar which I didn't even order.

It's November 30th and I had chosen the November 9th ship date for the character tins and chocolate (3 sets); still not shipped....so much for getting these so I could do early mailing to various people for holiday gifts.

Re: I GOT A HOLD OF RUSSELL STOVER

gogirlfriend — Mon, 30 Nov 2020 19:21:50 GMT

I got an email back from Russell Stover, the women said they are working on getting them out and that we should have them well before the Holidays. When I got home today, I had a message on my answering machine from QVC saying that they are to be shipped out this Friday the 4th and that instead of the penguin there will be an additional nutcracker tin. I am not sure if they will be, but it's what my message said.

Re: I GOT A HOLD OF RUSSELL STOVER

BalletBabe — Mon, 30 Nov 2020 20:59:24 GMT

@MsKats wrote:
No clue on when the TSV character tins will ship. I've called QVC multiple times and get different answers to shipping status. I got a call today from QVC for a shipment update on a Russell Stover Advent calendar which I didn't even order.

It's November 30th and I had chosen the November 9th ship date for the character tins and chocolate (3 sets); still not shipped....so much for getting these so I could do early mailing to various people for holiday gifts.

@MsKats This is getting more bizzare by the day. I also got a call at 9:00 am. (Thanks for blowing me out of bed by the way) My call was about a Nov 9th order as well. When I tried to cancel it, it jumped to the date of the 30th. Now wait this gets better. My call said I will receive a nutcracker instead of a penguin???? There is no penguin in the tins I ordered. There was a Penguin in last years tins. Is that what they are sending???

My call also said my order will ship on the 4th of Dec. If I get last years tins almost a month late, there is no way I will pay for them. What a mess!!!!

Re: I GOT A HOLD OF RUSSELL STOVER

BalletBabe — Mon, 30 Nov 2020 21:39:37 GMT

@gogirlfriend wrote:
I got an email back from Russell Stover, the women said they are working on getting them out and that we should have them well before the Holidays. When I got home today, I had a message on my answering machine from QVC saying that they are to be shipped out this Friday the 4th and that instead of the penguin there will be an additional nutcracker tin. I am not sure if they will be, but it's what my message said.

@gogirlfriend The funny part is I got same call from QVC but there was no penguin in that set?? There was in last years set. Does that mean they are shipping the old sets??? If so I am going to be ticked off.

Re: I GOT A HOLD OF RUSSELL STOVER

BalletBabe — Mon, 30 Nov 2020 21:46:30 GMT

@gogirlfriend @MsKats @Jinlei @FancyPhillyshopper I think I am in the Twilight Zone. LOL I got a call this morning telling me my order will ship by Dec 4th. I just looked and my order shipped. The question is my message said they will substitute the Penguin with a nutcracker. There was no Penguin in the set. There was a penguin in last years set. Is that what was shipped A old set???

The best part is I tried to cancel this order 3 times and now it shipped. I will keep it if they are the new Tins but not if they sent last years .

Re: I GOT A HOLD OF RUSSELL STOVER

Kachina624 — Mon, 30 Nov 2020 21:47:14 GMT

@BalletBabe. LOL. Just what you wanted, antique candy in an old penguin. Your gift recipients will be so impressed. I can hardly wait to see what, if anything, you get. Be sure to follow up.

Re: I GOT A HOLD OF RUSSELL STOVER

BalletBabe — Mon, 30 Nov 2020 21:48:22 GMT

@Kachina624 wrote:
@BalletBabe. LOL. Just what you wanted, antique candy in an old penguin. Your gift recipients will be so impressed. I can hardly wait to see what, if anything, you get. Be sure to follow up.

@Kachina624 I am pretty sure I woke up in the Twilight zone today. Bwah ahahahahahahah

Re: I GOT A HOLD OF RUSSELL STOVER

BalletBabe — Mon, 30 Nov 2020 21:52:46 GMT

@BalletBabe wrote:
@Kachina624 wrote:
@BalletBabe. LOL. Just what you wanted, antique candy in an old penguin. Your gift recipients will be so impressed. I can hardly wait to see what, if anything, you get. Be sure to follow up.
@Kachina624 I am pretty sure I woke up in the Twilight zone today. Bwah ahahahahahahah

@Kachina624 So they blow me out of bed to tell me my order will ship Dec 4th. I just looked and it shipped??? I will let you know what I get if anything. Be back going out to driveway to bang my head on it. LOL

Re: I GOT A HOLD OF RUSSELL STOVER

Kachina624 — Tue, 01 Dec 2020 21:40:31 GMT

I must admit I have a soft spot for Russell Stover. I am often in Montrose, Colorado, a small ranching community in the Southwestern part of the state on the cusp of a National Park. RS has a large factory there. On the front of the manicured grounds is a large outlet store the size of a supermarket. I've spent many happy hours there. They have huge 4 X 8 tables each piled high with a candy speciality, holiday, novelty and boxes and boxes of chocolates. They also now make Whitman's chocolates. They probably have some old penguin tins.

The first time I was there, I'm sure my eyes got as big as saucers. I was like a kid in a candy shop. I'd never seen so much candy. I always left with an armload. Happy memories.

Re: I GOT A HOLD OF RUSSELL STOVER

lc628 — Mon, 30 Nov 2020 22:20:47 GMT

I posted this in another thread, but I'll also add it here -

A little follow up to my earlier post. Last night (Sat), after dark, I heard someone coming up my ramp and then a clunk as something was dumped at the door. The vehicle was gone before I could even see who it was or a company logo. I rarely get a nighttime delivery and no one rang the bell. I find a plain box with a scrunched up label and open it and guess what it is?! My Russell Stover tins with candy (the TSV from earlier this year).

I checked my acccount at QVC this morning and so far the order has NOT been sent, but is in process and expected to arrive on Dec 5th. That's funny, since I'm looking at it sitting in my kitchen.

Who knows? Maybe others will have their orders show up, too. Whether I keep it or not is another question. I'd like to try the candy to be sure it's fresh before making a final decision.

And there is no penguin or nutcracker tin.. All 5 are the ones advertised for this year. I hope everyone else gets their order soon.

Re: I GOT A HOLD OF RUSSELL STOVER

BalletBabe — Mon, 30 Nov 2020 22:24:30 GMT

@Kachina624 The candy was excellent last year. The Tins were adorable. I am collecting them and so are many on my list. I will not be happy if I get last years tins because that was the idea to add to the collections. My order says they will be here on Dec 2, so they must be shipping fast. They said there will be no Penguin, but a Nutcracker instead. There was no Nutcracker in either last years or this years. It will be interesting. I will post on the 2nd when I get them and let everyone know what I got. This set gave you a choice of a Black or White Santa. I first ordered the black by accident and cancelled it fast. So it just started out all wrong.