topic Re: How Do They Know??? in Q Talk

How Do They Know???

GG13 — Mon, 02 Nov 2020 14:22:18 GMT

"I have 1,000 people on the phone lines."

Re: How Do They Know???

Carmie — Mon, 02 Nov 2020 14:27:55 GMT

I worked in Customer Service. All calls are monitored and you can see on a screen how many calls are in queue, how long they have been waiting, how many hung up, and many other things.

Modern Technology..easy peasy.

Re: How Do They Know???

Johnnyeager — Mon, 02 Nov 2020 14:35:33 GMT

I'm constantly amazed that so many shoppers still call in orders.

I know they do, but it still surprises me.

Re: How Do They Know???

shaggygirl — Mon, 02 Nov 2020 14:55:39 GMT

@Johnnyeager wrote:
I'm constantly amazed that so many shoppers still call in orders.

I know they do, but it still surprises me.

@Johnnyeager

I usually call mine in, but I do use the automated phone thingy, don't talk to a live person. Well that's actually only if I'm ordering the item that's on air which is 9 times out of 10 as I'm laying in bed at night channel surfing during ads and whatever is on being sold catches my attention.

Re: How Do They Know???

loriqvc — Mon, 02 Nov 2020 14:57:38 GMT

The technology for monitoring the number of calls has been around for a long time; they could even share those statistics back in the earliest days of the shopping channels in the 1980s.

Re: How Do They Know???

millieshops — Mon, 02 Nov 2020 15:11:55 GMT

@Johnnyeager I do occasionally if I have a question I can't answer via the website.

Re: How Do They Know???

Still Raining — Mon, 02 Nov 2020 15:39:16 GMT

Software can be used as an HR tool. Do doubt the call count is also used as a marketing tool.

Re: How Do They Know???

LindaSal — Mon, 02 Nov 2020 15:47:14 GMT

I would think the same way they know how many items are being sold and when they are sold out of it.

Re: How Do They Know???

LuvmyLab — Mon, 02 Nov 2020 16:54:18 GMT

I always use their website to order. It's so much faster than calling on the phone. Maybe some people, even in this day and age, do not have computers so they have to call in to order.

Re: How Do They Know???

proudlyfromNJ — Mon, 02 Nov 2020 18:03:32 GMT

I've seen a few posters here say they purchase by phone.

Re: How Do They Know???

Sage04 — Tue, 03 Nov 2020 02:20:44 GMT

I always thought that it was people of a certain age that ordered by phone, but now I realize that's not so.

If I were an "order taker" for any company I would be discouraging people especially those I think would be on SSI from buying. I've been to the Post Office many times and have seen the amount of packages that the care takers and the family have to take return. Mostly QVC.

Re: How Do They Know???

proudlyfromNJ — Tue, 03 Nov 2020 02:27:56 GMT

@Sage04 wrote:
I always thought that it was people of a certain age that ordered by phone, but now I realize that's not so.

If I were an "order taker" for any company I would be discouraging people especially those I think would be on SSI from buying. I've been to the Post Office many times and have seen the amount of packages that the care takers and the family have to take return. Mostly QVC.

@Sage04 How can you tell on the phone how much money a customer has? And that's also a good way to lose your job.

Re: How Do They Know???

Sooner — Tue, 03 Nov 2020 02:32:51 GMT

@Sage04 wrote:
I always thought that it was people of a certain age that ordered by phone, but now I realize that's not so.

If I were an "order taker" for any company I would be discouraging people especially those I think would be on SSI from buying. I've been to the Post Office many times and have seen the amount of packages that the care takers and the family have to take return. Mostly QVC.

@Sage04 To take a job, take money and try to hurt the company is dishonest.

Re: How Do They Know???

Sage04 — Tue, 03 Nov 2020 02:33:11 GMT

@proudlyfromNJ that wouldn't matter to me and that''s why i would never apply for that job lol.

It's not a matter of how much money someone has. If I was lonely, I would be doing the same thing. Ordering from every on lone shopping network.

Re: How Do They Know???

Sage04 — Tue, 03 Nov 2020 02:36:59 GMT

@Sooner I would never have a job like that so I can say anything I want lol.

A lot of these packages are not opened and there are so many.

Re: How Do They Know???

Othereeeen — Tue, 03 Nov 2020 15:30:13 GMT

"1000 people on the phone could also be.... only 20 people in each state!!!

Although, it'd never be that evenly spaced!!!

I often wonder if that constant mentioning by hosts of how much they sold in THIER show is something they personally save for thier performance evaluation time....

So they can say ..."Hey, I am a top seller...please don't fire me or put me on at 1AM!! I sold 12,000 Comfies in an hour!!!!"

It's ALL CYA today.

Re: How Do They Know???

San Antonio Gal — Sat, 07 Nov 2020 08:03:17 GMT

@Sage04 wrote:
I always thought that it was people of a certain age that ordered by phone, but now I realize that's not so.

If I were an "order taker" for any company I would be discouraging people especially those I think would be on SSI from buying. I've been to the Post Office many times and have seen the amount of packages that the care takers and the family have to take return. Mostly QVC.

@Sage04 - How do you know what packages people are returning just by being at the Post Office?

Re: How Do They Know???

Sage04 — Sat, 07 Nov 2020 15:43:38 GMT

@San Antonio Gal because the boxes all say QVC.