topic Re: Preparing Your Order in Q Talk

Preparing Your Order

beach-mom — Mon, 19 Oct 2020 18:41:32 GMT

I'm used to seeing "in process" when I check my recent orders. Just now I noticed "preparing your order." Has anyone else seen this? Do you think it replaces "in process," or is it just another step added?

Re: Preparing Your Order

Biftu — Mon, 19 Oct 2020 18:44:46 GMT

I see the same thing on my orders. Hope it is just new wording.

Re: Preparing Your Order

culebra — Mon, 19 Oct 2020 18:45:03 GMT

Probably another step added. Sometimes my stuff ships so fast I am shocked. Or it is in Process for a week.

Re: Preparing Your Order

Diva on The Q — Mon, 19 Oct 2020 18:46:36 GMT

Processing means preparing an order. I think it's just revised terminology, that's all.

Re: Preparing Your Order

loriqvc — Mon, 19 Oct 2020 23:49:04 GMT

@beach-mom - Someone posted a question on this topic in the Customer Care forum, and a moderator posted this response:

Once the order has been sent to the fulfillment center for processing, the order status will update on QVC.com from “In the Process of Shipping” to “Preparing Your Order.” This change will help better determine the progress of the orders towards shipment.

Susan

Re: Preparing Your Order

beach-mom — Tue, 20 Oct 2020 00:45:53 GMT

Thanks for explaining everyone! And thanks for the exact answer @loriqvc!

Re: Preparing Your Order

Catch71 — Tue, 20 Oct 2020 02:24:43 GMT

@loriqvc

Seems like the order of those statements should be reversed.

Re: Preparing Your Order

BalletBabe — Tue, 20 Oct 2020 19:03:21 GMT

@beach-mom wrote:
I'm used to seeing "in process" when I check my recent orders. Just now I noticed "preparing your order." Has anyone else seen this? Do you think it replaces "in process," or is it just another step added?

I had 2 orders that were showing preparing my order. One switched to in process today. Funny thing is I noticed I have the option to cancel it? So for some odd reason it took my order backwards.

Re: Preparing Your Order

Ohiofamily — Sat, 31 Oct 2020 15:54:04 GMT

I ordered 2 pairs CLARK SLIPPERS OCT 20TH AND ON THE NEXT DAY I WANTED TO CANCEL AS MY GREAT DAUGHTER'S DIDN'T WANT. THEY SAID ORDER WAS PREPARING. NOT THE TRUTH!! I RECEIVED OCT26 AND THE 2ND IS STILL IN PREPARING TODAY. I HAVE OTHER THINGS PENDING. I ORDERED ISSAC SWEATER RIGHT RIGHT AFTER MIDNIGHT. DECIDED TO GO IN TO CHANGE OR CANCEL. IN THE MORNING. PENDING. THEY HAVE ALREADY PUT ON MY CHARGE. CAUTION MAKE SURE OR YOU WILL BE PAYING YO RETURN. THIS IS NOT RIGHT. USE YOU COULD CHANGE YOUR COLOR OR CANCEL. I HAVE CONTACTED SYNCHRONY AND IF THIS CONTINUE I WILL ORDER AND CLOSE ACCOUNT. BEWARE BEWARE.

Re: Preparing Your Order

Ohiofamily — Sat, 31 Oct 2020 15:55:57 GMT

BEWARE JUST WANTING YOU CAN'T CANCEL!!!!

Re: Preparing Your Order

Ohiofamily — Sat, 31 Oct 2020 15:57:23 GMT

THIS IS A WAY THAT WE CAN'T CHANGE OUR MINE OR EXCHANGE CHOICE IN COLOR. BEWARE.

Re: Preparing Your Order

Kitty Galore — Sun, 01 Nov 2020 19:38:14 GMT

@Ohiofamily Your probably right. I always felt in the past that when An order can't be cancelled any longer that it was a good sign . Not sure if that's true any longer though.

Re: Preparing Your Order

MAIZEY — Thu, 05 Nov 2020 20:32:14 GMT

I think they slap that on so you cannot cancel it. I notice something strange in tracking lately too. I track when it is sent then tracking disappears and in a few days it arrives.

I really hate that because sometimes I have to make arrangements for my packages to be taken in by someone.

Q is just like every place else, the bigger they get the less they care about customer service.