topic Re: LocknLocks new policy because of dishonest people in Q Talk

LocknLocks new policy because of dishonest people

mosky — Fri, 11 Sep 2020 18:53:16 GMT

I have purchased,over the last few years,so much LocknLock,that it would be hard to guess how much I have spent.I have a cabinet full,plus gifts of LocknLock I have given to friends and relatives.Over time,according to their policy,I have called them for,maybe 3 times for broken lids.They have always been helpful and sent me the lid! Today when I called,I was informed of the new policy.I was told that people dishonest about having the product and getting thing free.So...someone like me,who has spent many many many dollars has to go thru a procedure to get one small top.Now...here is wahat you must do,Take TWO pictures of the top, a copy of the invoice from QVC and I think she said we,the customer, will pay for shipping.All this because some are dihonest and the rest of must pay for it! I am insulted!!

Re: LocknLocks new policy because of dishonest people

rms1954 — Fri, 11 Sep 2020 18:56:05 GMT

Why are you insulted? A company has a right to guard against others trying to take advantage of them.

Re: LocknLocks new policy because of dishonest people

Love my grandkids — Fri, 11 Sep 2020 18:57:03 GMT

@mosky That's ridiculous! I'd switch to Rubbermaid or ZipLock. I like the variety of their containers, even if the colors aren't so hot! At least I've never had one break or be defective.

Re: LocknLocks new policy because of dishonest people

Puppy Lips — Fri, 11 Sep 2020 18:57:19 GMT

Well how did it work before? Did you not have to prove that you bought it in the first place? I would think if you prove it broke, prove you bought it, that they should ship a replacement for free.

Re: LocknLocks new policy because of dishonest people

RetRN — Fri, 11 Sep 2020 18:58:18 GMT

I am insulted by the dishonesty of others ruining things for the rest of us who are honest.

Re: LocknLocks new policy because of dishonest people

Kachina624 — Fri, 11 Sep 2020 19:00:17 GMT

@mosky That L 'n L would tell you all of that is an indication as to what poor customer service they have. Did you feel that she was blaming you? That's not good PR. Why do people keep buying that stuff?

Re: LocknLocks new policy because of dishonest people

Caaareful Shopper — Fri, 11 Sep 2020 22:53:05 GMT

@mosky Sorry, but I don't see the big problem. You will get a replacement lid. They are just asking for proof of both purchase and the reason you need it. I could do without sending them photos of the broken lids though. But that's easy enough. Paying for shipping -- why not?

They could have changed policy to charge you for the actual lid.

I just hope you get the lid. I contacted them in April to replace the one broken lid I had, after owning LnL for years. They were very nice and took all my information. Told me I would get the lid in about three weeks -- no lid ever arrived. Perhaps they changed their policy and didn't think to let outstanding requests go through or even get updated with the new requirements.

Re: LocknLocks new policy because of dishonest people

Luvtuna — Fri, 11 Sep 2020 19:08:35 GMT

I'm sorry that some dishonest people are ruining it for you and for the company. I love Lock 'n Lock and have never had a problem with it. I don't put the lids in the dishwasher so maybe that's why I never had a damaged lid.

Re: LocknLocks new policy because of dishonest people

red&curly — Fri, 11 Sep 2020 19:13:07 GMT

I like LnL too but I had lids break off & I don't put in dishwasher.I remember one broke not long after I bought.Just my observation.
Take care.

Re: LocknLocks new policy because of dishonest people

SunValley — Fri, 11 Sep 2020 19:15:31 GMT

@Kachina624 wrote:
@mosky That L 'n L would tell you all of that is an indication as to what poor customer service they have. Did you feel that she was blaming you? That's not good PR. Why do people keep buying that stuff?

Just curious, have you had issues with this line? Lids breaking? I have bought many lock n lock items over probably 10 years and everything has been steller. I especially love the cereal container and the flip lid pantry containers. Had the quality diminished lately? Can't speak to customer service because I've never had to have something replaced.

Re: LocknLocks new policy because of dishonest people

Katcat1 — Fri, 11 Sep 2020 19:32:31 GMT

I gave up on Lock & Lock. I had the snap closures break offf. I feel that it is cheaply made and I have better luck with OXO and love their glass, square containers.

Re: LocknLocks new policy because of dishonest people

Annabellethecat66 — Fri, 11 Sep 2020 19:36:21 GMT

Something similar (I think) happened to me but it was Diamonique.

I called QVC because one of their fake diamonds had clouded up ( I think it was that); anyway there was a problem with the stone itself.

QVC gave me the number of that company that every company now uses to “protect” everything.

I called them, and they wanted the receipt where I plaid for it, they wanted the item number and so on and so on.

Over the years I’ve bought so much Diamonique I have no idea what I paid, the item number, etc.

I just thought they’d put a new Diamonique in it. Once I heard where I was calling I realized it wasn’t that simple but I went. Through the motion because I was curious.

So to anyone who thinks their “lifetime” warranty is true, you’d better save every receipt, etc over all the years; because otherwise it’s all a joke...

Re: LocknLocks new policy because of dishonest people

Jackyl — Fri, 11 Sep 2020 19:38:15 GMT

I've got one small set of bowls from LocknLock and I will never buy another. Will stick with Rubbermaid. The tabs broke off twice--first time it was no problem, I requested another lid and it was sent right away. The second time I had to go through the website and they never responded after two attempts. I think the site was Korean or something. Will not purchase again.

Re: LocknLocks new policy because of dishonest people

World Traveler — Fri, 11 Sep 2020 19:43:44 GMT

@rms1954 wrote:
Why are you insulted? A company has a right to guard against others trying to take advantage of them.

Totally agree! What's the big deal? Very simple to take a photo and send to the company. Helps keep their prices down too, I suppose. The company has no way of knowing whether the request is bogus or legit.

Re: LocknLocks new policy because of dishonest people

deeva — Fri, 11 Sep 2020 19:46:07 GMT

@Annabellethecat66

I agree. A stone fell out of my Diamonique lever backs that were less than a year old. They wanted a copy of the invoice. Luckily I was able to find it in my order history.
But now since QVC has deleted most orders in my history, there's no way I would be able to get older Diamonique pieces repaired these days.

Re: LocknLocks new policy because of dishonest people

SunValley — Fri, 11 Sep 2020 19:50:18 GMT

I have never bought anything with a warranty that did not require proof of purchase and a description or visual proof of the problem in order to use the warranty.

Re: LocknLocks new policy because of dishonest people

I am still oxox — Fri, 11 Sep 2020 19:50:42 GMT

I am tossing all of my Lock and Lock , I am using two sets from HSN which far exceed Loc andLoxk

Re: LocknLocks new policy because of dishonest people

Annabellethecat66 — Fri, 11 Sep 2020 20:11:19 GMT

There have been several times when the latch on the lock and lock has broken off.

Most of the time it was when it had been in the freezer and fell out on the floor.

I just throw it in the trash. The cost of mailing things these days far surpasses the cost of the lock and lock item.

Thats why when I send back stuff to Qvc, I put it all in a big box with their return label on it.

That’s how they send it to me. A big box with sunglasses, jewelry, shirts, pants, etc, all in one big box.

Re: LocknLocks new policy because of dishonest people

CAcableGirl2 — Fri, 11 Sep 2020 20:25:01 GMT

@SunValley I have bought a ton of Lock&Lock over the years and had one lid break and one corner crack when I dropped it out of the freezer.

I never even contacted them for a replacement, I figured it just wore out and didn't expect it to hold up forever.....

Re: LocknLocks new policy because of dishonest people

camelot — Fri, 11 Sep 2020 20:31:36 GMT

Insulted? Come on, that's how life is. Costco won't accept credit cards anymore if you are not a member due to fraud. Companies that used to give their customers early entry into sales, no more unless you spend lots of $$$. On & on. It happens. It's life.